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Privacy | Bambu Lab US
平台:Bambulab

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2026年08月07日

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2026年08月08日

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分析时间: 2026年08月10日
# Bambu Lab 隐私政策版本对比分析报告 > **声明**: 以下分析基于对两个政策版本文本的深度对比,所有“旧版”和“新版”的表述均对应您提供的原文内容。 ## 一、总体评估 本次更新(从 **2026年8月7日** 至 **2026年8月8日**)属于 **“实质性条款变更”** ,且变更幅度极大,近乎一次**颠覆性的全面重写**。旧版政策以美国州隐私法(德克萨斯州、加利福尼亚州)为单一适用法律基准,条款冗长且极具美国法律特色;而新版政策则**彻底转向全球多法域合规框架**(涵盖 GDPR、CCPA、UK GDPR 等),在结构、术语体系、法律基础、用户权利、数据跨境传输机制等方面均发生了根本性变化。这不仅是“修改”,更是从“美国单一法域”向“全球多法域”合规体系的一次**范式跃迁**。 ## 二、详细变更点分析 ### 1. **法域适用框架的根本性变革** - **变更类型**: **修改** - **变更内容**: 旧版政策在开篇即声明适用法律为 “**applicable U.S. privacy legislation and other applicable U.S. privacy laws**”(适用的美国隐私立法及其他适用的美国隐私法),通篇仅针对美国居民(特别是得克萨斯州和加利福尼亚州),并明确“State Privacy Laws”仅指“Texas and California”两州的消费者隐私法。而新版政策则删除了美国单一法域的法律适用声明,将适用范围扩展为**全球用户**,并明确区分了美国(含加州单独章节)、EEA/UK/瑞士(GDPR 框架)、以及其他司法辖区,并增加了专门的“**Jurisdiction Specific Privacy Notices**”(司法辖区特定隐私通知)章节。 - **潜在影响**: 这一变更表明 Bambu Lab 已从一家以美国市场为核心的公司,转型为面向全球用户的多法域合规企业。欧盟和英国用户从此获得了 GDPR 项下的完整权利(如数据可携带权、限制处理权、向监管机构申诉的权利等),而不再仅仅依赖美国州法的保护。对于美国用户而言,其权利保护并未削弱,因为加州 CCPA/CPRA 的详细披露被完整保留。 ### 2. **法律术语体系的全面重构** - **变更类型**: **修改** - **变更内容**: 旧版全文使用 “**Personal Information**”(个人信息)这一美国法术语;而新版全文统一改用 “**Personal Data**”(个人数据),这是 GDPR 及欧盟法体系的标准化术语。同时,新版引入了 “**data controller**”(数据控制者)、“**processor**”(处理者)、“**adequate level of protection**”(充分保护水平)、“**Standard Contractual Clauses**”(标准合同条款)等一系列 GDPR 框架下的核心概念。 - **潜在影响**: 术语的变更不仅是措辞层面的调整,更意味着法律义务体系的整体切换。例如,“数据控制者”概念的引入,意味着 Bambu Lab 需要明确指定各实体的法律责任分工(见下一条变更),而“标准合同条款”的引入则为数据跨境传输提供了合法机制。 ### 3. **数据控制者法律实体的明确指定** - **变更类型**: **新增** - **变更内容**: 旧版仅提及“Bambu Lab and its global affiliates”(Bambu Lab 及其全球关联公司),未明确具体法律实体。新版新增了“**Our Relationship with You**”(我们与您的关系)章节,**明确指定**了不同场景下的数据控制者: - 使用 Bambu Lab 在线商店:由销售条款中列明的实体担任控制者(如欧盟居民对应的 **Bambulab GmbH**); - 使用联网打印机服务(EEA 和英国居民):由 **Bambulab GmbH** 担任控制者; - 使用 MakerWorld 平台:由 **MakerWorld Singapore Ptd. Ltd.** 担任控制者; - 软件和应用程序(Bambu Handy、Bambu Studio、CyberBrick 等):由 **上海峦括科技有限公司**(Shanghai Lunkuo Technology Co., Ltd.)开发或发布。 - **潜在影响**: 这一变更极大提升了法律透明度。用户现在可以明确知晓应向哪个法律实体主张权利、提起诉讼或向监管机构投诉。对于 GDPR 合规而言,指定明确的数据控制者是基本义务,这也为 GDPR 项下数据主体行使权利提供了清晰的法律路径。 ### 4. **收集信息类别的结构性重组与新增** - **变更类型**: **修改**(+ **新增**) - **变更内容**: 旧版将信息分为“您创建或提供的信息”(账户信息、凭证、联系方式、支付信息、交易信息、消息)和“您使用产品和服务时收集的信息”(使用信息、MakerWorld 使用数据、论坛互动数据、MakerLab 项目数据、调查/研究/促销数据、打印机交互数据、3D 模型文件、2D 模型文件、通信数据、欺诈与滥用预防信息)两大类别;新版则简化为三大类:“您提供的信息”、“我们自动收集的信息”、“我们从第三方来源接收的信息”。在新框架下: - **新增** 了“**UGC(用户生成内容)**”作为统合概念(包括打印模型文件、照片、视频、帖子、评论等); - **新增** 了“**AI 相关数据**”的收集说明(如生成式 AI 工具的输入提示词、参考图片、AI 输出内容等); - **新增** 了“**支持录音**”(support call recordings)作为可能收集的音频信息; - **新增** 了“**政府签发的身份标识**”(如社保号、护照号、驾照号)在特定场景(税务申报、身份验证)下的收集说明(在加州章节中披露); - **新增** 了“**推断信息**”(inferences)作为独立类别(如在加州章程中明确列出偏好、兴趣、受众细分等推断数据)。 - **潜在影响**: 新版在信息收集的披露上更加全面和透明,使用户能更清楚地了解 Bambu Lab 可能处理的数据范围。特别是 AI 相关数据的披露,顺应了当前 AI 技术应用的趋势;而政府身份标识的披露则涉及高度敏感信息,虽然仅在有限场景下收集,但它的明确披露有助于用户做出知情决策。 ### 5. **新增“增强 AI 技术”作为独立的数据使用目的** - **变更类型**: **新增** - **变更内容**: 旧版完全未提及 AI 技术相关的数据使用。新版在“How We Use Your Personal Data”章节中**新增**了独立的用途 (f) “**Enhance AI technology**”(增强 AI 技术),明确声明:当用户与某些由 AI 技术驱动的服务功能交互时,Bambu Lab 可能使用用户的个人数据和用户内容(包括输入、上传、反馈)来**分析用户交互并开发、改进、增强支撑 AI 技术的机器学习模型**。例如,可能利用个性化信息和对话内容来改进 AI 助手的回复。此外,在“个性化体验”用途下也提及了 AI 推荐功能。在 MakerLab 补充通知中,也明确说明可能将用户输入/输出内容用于“故障诊断、服务优化和算法改进”。 - **潜在影响**: 这是本次更新中**最具实质性影响的新增条款之一**。用户需要明确知晓:他们与 AI 功能的互动(包括对话内容、上传的参考图片、生成的模型)可能被用于训练和改进 Bambu Lab 的 AI 模型。虽然新版在 MakerLab 补充通知中承诺“不永久存储最终用户的输入和输出数据”,并在特定场景下(故障诊断、算法改进)需征得用户同意,但 AI 模型训练的数据使用边界仍需用户仔细审阅。这一条款的潜在影响是双面的:一方面,它有助于 Bambu Lab 改进 AI 服务质量,为用户提供更智能的体验;另一方面,它也引发了关于用户创作内容可能被用于模型训练的知识产权和隐私担忧。 ### 6. **个人信息共享场景的结构性调整** - **变更类型**: **修改**(+ **删除**) - **变更内容**: 旧版将共享分为“当您分享个人信息时”和“当 Bambu Lab 分享您的个人信息时”两大类,并详细列举了特定类别的接收方(关联公司、业务合作伙伴、服务提供商、法律要求的其他条件等),还包含了 Trustpilot 评分共享、合作伙伴计划、趋势展示等具体场景。新版则按接收方类别重新组织为 9 大项: - (a) **Bambu Lab 企业集团**; - (b) **服务提供商和处理者**; - (c) **MakerWorld 市场和相关交易参与者**(新增的统合类别,涵盖众筹、商业许可订阅、奖励计划、卖家工具、履约服务等场景下的信息共享); - (d) **业务合作伙伴、赞助商和其他第三方**; - (e) **分析和基于兴趣的广告合作伙伴**(新增了“自定义受众”和“相似受众”的明确表述); - (f) **公众**; - (g) **当局、法院、监管机构和其他第三方**(法律或安全原因); - (h) **公司交易当事方**; - (i) **在您的指示下或经您同意的其他人**。 同时,旧版中关于“Trustpilot 整合分享用户评价”的详细描述、以及“当您通过 Bambu Lab Partners 购买产品时 Partners 作为独立数据控制者”的详尽说明,均在新版中被删除或大幅简化。 - **潜在影响**: 新版共享场景的分类更加清晰和结构化,用户能更容易地理解个人信息可能流向的接收方类型。特别是“MakerWorld 市场和相关交易参与者”的统合,反映了 MakerWorld 已发展为包含众筹、订阅、奖励等多功能的综合市场平台。然而,Trustpilot 相关详细说明的删除,可能使用户对评价数据如何被处理缺乏明确的知情。 ### 7. **新增“AI/自动化功能”在服务提供中的明确应用** - **变更类型**: **新增** - **变更内容**: 旧版提到自动化决策时仅止于“我们不进行自动化决策”。新版在“提供和管理产品与服务”的用途描述中**新增**了如下表述:“在可用的情况下,这可能包括 AI 或自动化功能,如**生成式 AI 工具、AI 辅助功能、推荐、自动化支持、滥用检测和内容安全工具**。这些使用受您的设置和选择、适用的产品特定通知、我们的条款和社区规则、同意要求以及旨在保护用户和平台安全的安全措施约束。”此外,新版在 GDPR 章节中新增了对自动化决策的详细说明:“虽然我们可能使用自动化工具来协助内容审核、欺诈预防和交易风险控制等活动,但任何可能对您产生实质性影响的决策(如账户暂停)都涉及人工审查,并且您可以通过我们的申诉流程对这类措施提出异议,该流程中具有修改或推翻结果权限的人工审核员将重新审查该事项。” - **潜在影响**: 这一新增条款体现了 Bambu Lab 的产品生态中已深度整合 AI 技术,同时也为用户提供了重要的透明度。特别是 GDPR 章节中明确“实质性影响的决策均有人工审查”的承诺,有助于缓解用户对“算法黑箱”的担忧,增强了 AI 决策的问责性和公平性保障。 ### 8. **数据跨境传输机制的明确化** - **变更类型**: **新增** - **变更内容**: 旧版仅泛泛提及“个人信息可能在我们或关联公司、服务提供商、业务合作伙伴所在的国家或地区被收集、处理或访问”,未提供任何法律保障机制说明。新版新增了专门的“**International Data Transfers**”(国际数据传输)章节,明确了: - 个人数据可能被存储、访问或处理于欧盟、美国及其他 Bambu Lab 关联公司、服务提供商或合作伙伴运营的国家或地区; - 对于 EEA 和英国居民,当数据被传输至未被认定具有充分保护水平的国家时,Bambu Lab 将依赖适当的保障措施或传输机制,包括: - 欧盟委员会的充分性决定或英国国务大臣的充分性法规; - **标准合同条款(SCC)**、英国国际数据传输协议或英国增补文件; - 技术和组织措施; - 适用法律允许的特定情况克减条款(如履行合同所必需、法律索赔所必需、或基于您的明确同意)。 - 用户可通过联系 Bambu Lab 索取相关标准合同条款的副本。 - **潜在影响**: 这是 GDPR 合规的核心要求之一。对于 EEA 和英国用户而言,这一新增条款提供了对其个人数据跨境传输的法律保障机制的明确知情权,增强了数据保护的可预期性。对于 Bambu Lab 而言,以 SCC 作为传输工具,意味着其在法律层面为 GDPR 合规构建了必要的基础设施。 ### 9. **用户权利体系的全面扩展** - **变更类型**: **修改**(+ **新增**) - **变更内容**: 旧版的“How to Access and Control Your Personal Information”部分提供了有限的用户控制工具(如电子邮件退订、推送通知偏好、直接邮件选择、账户设置、Cookie 偏好管理、第三方广告选择退出等),以及美国州法下的权利表格(删除权、更正权、知情权、访问与可携带权、退出定向广告、退出销售)。新版则大幅扩展了用户权利体系: - 在“**Your Choices**”章节中简化了账户管理和通信偏好的说明; - 新增“**Your Privacy Rights**”章节,指向各司法辖区的具体权利说明; - 美国章节明确了多项权利的适用地区(如阿拉巴马州、科罗拉多州、内布拉斯加州、田纳西州、得克萨斯州、弗吉尼亚州、马里兰州的居民适用不同权利组合); - **新增**了“**Right to Appeal**”(申诉权)、“**Right to Obtain Third-Party List**”(获取第三方名单的权利)等权利类别; - **新增**了对“**Global Privacy Control (GPC)**”浏览器选择退出信号的承认和尊重; - GDPR 章节**新增**了“**Right to Restriction**”(限制处理权)、“**Right to Object to Processing**”(反对处理权)、“**Right to Withdraw Consent**”(撤回同意权)、“**Right to Object to Automated Decision-Making**”(反对自动化决策权)和“**Right to Lodge a Complaint**”(向监管机构申诉权); - GDPR 章节还**新增**了“**Right to Object to Automated Decision-Making**”的具体说明,承诺任何实质性决策均有人工审查。 - **潜在影响**: 用户权利类别显著增加,从旧版的“以美国州法为基础的有限权利组合”扩展为“涵盖 GDPR 全套权利与多州权利的综合性权利体系”。特别是 GDPR 项下的限制处理权、反对处理权和申诉权,赋予用户更强大的数据控制能力。GPC 信号的承认则顺应了全球隐私保护的技术趋势。 ### 10. **数据安全章节的简化** - **变更类型**: **修改** - **变更内容**: 旧版详细列举了具体的安全措施,包括使用“加密技术确保数据传输和存储的机密性”、“部署访问控制机制”、“实施分层权限管理”、“访问日志定期审查”等,还提供了安全 Wiki 页面的链接,并包含对用户的专项安全建议(如使用强密码、启用 2FA、不共享密码、退出登录等)。新版则将相关内容简化为概括性描述:“我们采用各种行政、技术、组织和物理保障措施……旨在保护个人数据免遭丢失、滥用、未经授权的访问、披露、篡改或破坏”,并仅提供 security@bambulab.com 的联系邮箱,删除了旧版中的安全 Wiki 链接、用户安全建议以及具体的加密/访问控制细节。 - **潜在影响**: 这一简化降低了安全措施的技术透明度。旧版中的具体措施描述(如加密技术、分层权限管理、日志审查等)为用户提供了对数据保护水平的直观判断依据;而新版的概括性描述虽然保证了基本的信息披露,但可能让关注安全细节的用户感到信息不足。不过,新版将安全联系方式单独列出,便于用户在账户被入侵时快速报告。 ### 11. **数据保留政策的简化** - **变更类型**: **修改** - **变更内容**: 旧版将保留期限分为四类并给出了具体时间框架: - 调查/研究/促销数据:保留至用户撤回同意或退出后 **6 个月**; - 财务和交易信息:按财务法规要求保留 **5-7 年**; - 账户信息和凭证:账户关闭后保留 **2 年**; - 通信/互动数据:通常保留 **3 年**。 新版则将保留期描述为:“我们在提供产品和服务所需的时间内、实现本隐私通知所述目的所需的时间内、遵守法律义务、解决争议、执行协议、保护安全、防止欺诈以及确立、行使或捍卫法律索赔所需的时间内保留个人数据”,并仅给出概括性示例(如账户信息在账户活跃期间保留;交易和支付记录为税务、会计和法律目的保留;支持记录为保修、安全或争议处理保留;某些安全记录用于欺诈预防或安全调查)。 - **潜在影响**: 从用户角度看,旧版的**具体时间框架**提供了更强的可预期性和透明度;新版的具体时间被删除,仅保留原则性描述,可能在某些司法辖区(如 GDPR 的“数据最小化”原则要求)引发合规性疑虑。由于数据保留期限是衡量数据隐私风险的重要维度,这种模糊化处理可能降低用户的信任度和安全感。 ### 12. **未成年人年龄规范的微调** - **变更类型**: **修改** - **变更内容**: 旧版表述为“**children**,which we consider to be an individual **under the age of 13** or the equivalent age as specified by law in your jurisdiction”(儿童,指我们认定的未满 13 周岁或您所在司法辖区法律规定的同等年龄的个人)。新版表述为:“‘children’ means individuals **under 13 years of age**, or the **minimum age required in their jurisdiction if that age is older**”(儿童指 13 周岁以下的个人,或在其司法辖区要求的年龄更高的情况下适用更高的最低年龄)。新版还增加了“**未经适当许可或同意**,我们不会在适用法律要求的情况下故意收集儿童的个人数据”的表述。 - **潜在影响**: 新版将“13 岁”设为默认门槛,同时明确在司法辖区要求更高年龄时适用更高标准,表述更加严谨。新增的“未经适当许可或同意不收集”的表述与 GDPR 第 8 条关于儿童同意的规定相呼应,强化了对未成年人的保护。 ### 13. **联系方式的显著扩展** - **变更类型**: **新增**(+ **修改**) - **变更内容**: 旧版仅提供美国邮寄地址(Bambulab USA Inc., Austin, TX)和 privacy@bambulab.com 邮箱。新版保留了美国地址,**新增**了以下联系渠道: - **EEA 用户**: Bambulab GmbH,德国法兰克福地址; - **UK 用户**: BAMBULAB UK LIMITED,英国伦敦地址; - **EEA/UK 数据保护官(DPO)**: Collegium Auditores GmbH,德国 Sankt Augustin 地址; - 旧版中的 TRUSTe 争议解决机制被保留(提供了 TRUSTe 反馈表单的链接)。 - **潜在影响**: 新增多个司法辖区的邮寄地址和 DPO 联系方式,极大提升了用户寻求救济的可达性,特别是 GDPR 要求数据控制者必须指定 DPO 并提供有效联系方式。这也进一步印证了 Bambu Lab 对全球多法域合规的实质性投入。 ### 14. **新增三份“补充隐私通知”** - **变更类型**: **新增** - **变更内容**: 新版在主体隐私政策之后**新增**了三份独立的补充通知: 1. **“打印任务特定补充通知”(Printing Task-Specific Supplemental Notice)**:详细说明了在“纯 LAN 模式”和“云连接模式”下打印任务数据的处理方式。特别重要的条款包括:在纯 LAN 模式下,**所有打印任务相关数据均保留在您的局域网内**,无需互联网访问;设备操作日志默认本地存储,除非用户主动提供(如支持场景),Bambu Lab 无法获取、访问或处理这些日志;“**私人打印模式**”(Private Printing Mode)启用后,打印历史记录和 G-code 文件将在 **72 小时内**从云端删除。 2. **“MakerLab 特定补充通知”(MakerLab-Specific Supplemental Notice)**:针对 MakerWorld 下的 MakerLab 模型生成功能,承诺“**不永久存储最终用户的输入和输出数据**,相关数据在您使用完功能后的指定时间范围内删除”,并声明如需将用户内容用于故障诊断、服务优化或算法改进,仅在用户事先同意的情况下进行。 3. **“客服 AI 聊天机器人及改进补充通知”(Customer Service Chatbot and Improvement Supplemental Notice)**:说明客服 AI 聊天机器人(Chatbot)的数据处理方式,包括知识库构建、用户问题回复、服务改进等功能的数据用途,并承诺“**不将数据用于将信息链接到特定设备或用户**”。 - **潜在影响**: 这三份补充通知显著提升了特定功能场景下的数据透明度。特别是“打印任务特定补充通知”中关于 LAN 模式、私人打印模式和 72 小时删除时限的明确说明,直接回应了用户对 3D 打印任务隐私(尤其是 G-code 文件)的关切。“MakerLab 特定补充通知”的“不永久存储”承诺减轻了用户对 AI 生成内容数据留存风险的担忧。这些补充通知共同构建了“主体政策 + 场景化补充”的立体隐私保护框架。 ### 15. **加州“收集通知”(Notice at Collection)的结构性升级** - **变更类型**: **修改** - **变更内容**: 旧版加州章节以“California Categories of Personal Information”(加州个人信息类别)为主要披露方式,以文字列举了 8 个类别的具体信息。新版将该部分升级为**详细的表格化披露**,新增了“来源”(Sources)和“信息收集目的”(Purpose of Information Collection)和“信息接收方披露”(Disclosure of Personal Information)等列,且新增了旧版未包含的“**音频、电子、视觉或类似信息**”(Audio, electronic, visual, or similar information)类别(涵盖支持录音、照片、视频、延时摄影内容、相机数据、3D 模型文件、打印配置、2D 设计文件、项目文件、提示词、参考图片、AI 输出内容和支持材料),以及“**专业或就业相关信息**”(Professional or employment-related information,涵盖公司名称、职位、业务联系信息、创作者/生产者/联盟/计划信息)。 - **潜在影响**: 表格化的“收集通知”是 CCPA/CPRA 合规的最佳实践,显著提升了披露的可读性和完整性,使用户能够一目了然地了解各类信息的来源、收集目的和共享接收方。新增的“音频/电子/视觉”和“专业/就业相关信息”类别,体现了对 AI 功能(如 MakerLab 的文本提示和图像输入)和 B2B 业务场景的覆盖。 ### 16. **“出售/共享个人信息”声明的实质变化** - **变更类型**: **修改** - **变更内容**: 旧版在“PERSONAL INFORMATION DISCLOSURES, SALES AND TARGETED ADVERTISING”部分明确表示“我们向广告和营销及分析合作伙伴披露以下信息,这可能构成‘出售’个人信息或为‘定向广告’目的处理个人信息”,并提供了加州“Shine the Light”法律下的退出销售权利说明。新版加州章节则明确表述为:“**未经您的同意,我们不会出售个人信息,也不会通过 Cookie 或类似跟踪技术在我们的产品和服务上共享个人信息以进行跨情境行为广告**。在获得您同意的情况下,我们和第三方营销及社交媒体合作伙伴可能使用 Cookie、像素或其他跟踪技术收集有关您在我們产品和服务上互动的信息,以在第三方网站和应用程序上向您投放广告。如果您同意,您可以随时通过网站页脚的‘Your Privacy Choices’撤回同意。”同时,新版新增了总括声明:“**我们不会出售或共享(用于跨情境行为广告)16 岁以下消费者的个人信息**。”此外,新版新增了 GPC 信号的尊重承诺。 - **潜在影响**: 这是一个**对用户利好的重大转变**——从旧版的“披露可能构成出售或定向广告”转为新版的“未经同意不出售或不共享用于跨情境行为广告”。新版的“选择同意”(opt-in)而非“选择退出”(opt-out)模式,为加州用户提供了更强有力的隐私保护。同时,“Your Privacy Choices”作为统一的隐私偏好管理入口,简化了用户行使选择权的流程。 ### 17. **加州“敏感个人信息”披露的扩展** - **变更类型**: **修改**(+ **新增**) - **变更内容**: 旧版仅将“Bambu 账户的电子邮件地址和密码(密码以哈希形式存储)”列为敏感个人信息。新版加州“收集通知”表格中的“敏感个人信息”类别大幅扩展,**新增**了:支付相关令牌或标识符、税务标识符、法律视为敏感且并非意图发送给我们的通信内容、以及用户选择提供的其他敏感数据。同时新增了更详细的说明:“出于税务报告、身份验证和合规目的,我们可能从创作者或其他平台用户那里收集**政府签发的标识符,如社会安全号码、护照号码、驾照号码或州身份证号码**。我们也可能处理通信内容(如电子邮件、短信或聊天消息),前提是这些内容并非意图发送给我们且根据适用法律被视为敏感个人信息。我们不会处理您的任何敏感个人信息以推断您的特征。”此外,新版提供了完整的 CCPA 敏感个人信息处理目的说明(提供服务、遵守法律义务、防止欺诈和滥用等)。 - **潜在影响**: 这一扩展显著提高了敏感个人信息处理场景的透明度,特别是对创作者和平台用户的税务信息的披露,以及 AI 功能处理可能涉及的用户通信内容。对于处理如此高敏感受限数据的用户(主要是参与商业活动的创作者),明确的披露有助于其做出充分知情的决策。 ### 18. **“推销电话”相关退订方式的删除** - **变更类型**: **删除** - **变更内容**: 旧版在“How to Access and Control Your Personal Information”部分的“Email Communication Preferences”中提及“您可以选择是否希望收到来自 Bambu Lab 的促销电子邮件和**电话推销**”;并在“Direct Mailing Preferences”中说明可以通过 privacy@bambulab.com 停止接收促销直邮。新版在“Your Choices”章节中**完全删除了关于电话推销和直邮退订的表述**,仅保留了电子邮件退订(unsubscribe)和账户内通信偏好设置。 - **潜在影响**: 虽然这很可能反映了 Bambu Lab 业务实践中已不再使用电话推销和直邮渠道这一实际情况,但对用户而言,这一条款的删除可能使其对 Bambu Lab 是否保留电话/直邮营销权利产生不确定性。不过,由于新版整体的营销偏好管理机制(邮件退订 + 账户设置)仍然保留,影响相对有限。 ### 19. **错别字与格式的修正** - **变更类型**: **修改** - **变更内容**: 旧版存在多处错别字和不规范表述,新版均予以修正,包括但不限于: - 旧版 “provideing you with” → 新版正确拼写 “providing you with”; - 旧版 “MakerWolrd security and privacy dashboard” → 新版正确拼写 “MakerWorld”; - 旧版 “(if appliable)” → 新版正确拼写 “(if applicable)”; - 旧版 “in unique identifier” 等间距和排版多处不统一 → 新版全文排版统一规范; - 旧版多处链接空白(如 “at ” 未提供 URL)→ 新版统一处理或删除空白链接。 - **潜在影响**: 这些修正提升了文档的专业性和可读性,消除了因拼写错误导致的搜索和检索困难。 ## 三、结论 本次更新是 Bambu Lab 隐私政策的一次**根本性范式重构**,核心变化是从单一美国州法合规体系转型为**全球多法域合规体系**,并同步实现了向 **GDPR 标准法律术语体系**的全面对齐。用户获得的实质性增益包括:**欧盟/英国用户获得 GDPR 全套权利**(限制处理权、反对处理权、申诉权等)、**加州用户获得“未经同意不出售/不共享”的更强保护**、**数据跨境传输机制的明确化**、**AI 数据使用的透明化**(含 AI 模型训练数据的明示告知),以及通过“补充通知”机制对**打印隐私(LAN 模式、72 小时云端删除)、MakerLab AI 生成数据(不永久存储)和客服 AI 聊天机器人数据**等具体场景的精细化保障。对于用户而言,本次更新显著提升了隐私保护水平、权利可行使性和信息透明度,是隐私保护层面的一次积极的全面升级。 --- *分析由 DeepSeek 提供*
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1 Effective: 14 Feb, 2026 Last Updated: 14 Jan, 2026 Bambu Lab and its global affiliates respect your privacy. 1 Bambu Lab Privacy Notice Last updated: August 7, 2026 See prior versions of Privacy Notice〔链接:https://bambulab.com/policies/privacy-history?region=us&version=2026-02-14〕 Bambu Lab designs and manufactures cloud-connected desktop 3D printers, along with the filament, accessories, software, and online services that let users create, share, and print 3D models.
2 Bambu Lab is a multinational company. 2 This Privacy Notice describes how Bambu Lab and/or its affiliates and subsidiaries ("Bambu Lab", "we", "us", or "our") collect, use, share, secure or otherwise process our customers’, and our business customers’ and their representatives’ personal data.
3 As such, the personal information may be collected, processed or accessed by us in countries or regions where you use our products or services, or other countries or regions where we or our affiliates, service providers or vendors, or business partners are located. 3 This Privacy Notice also describes the rights and choices you may have with respect to your personal data, and how to assert those rights.
4 We always aim to ensure that your personal information will be processed to the extent necessary and only for the necessary purposes in accordance with applicable U.S. privacy legislation and other applicable U.S. privacy laws (hereinafter referred to as “Applicable Law”). 4 By accessing, visiting, or using our Products and Services (as defined below), you confirm that you have read and understood the practices described in this Privacy Notice.
5 About this notice The Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 (“Notice”) applies when you purchase and/or use theBambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 . 5 If you are not comfortable with any part of this Privacy Notice, please immediately discontinue access or use of our Products and Services.
6 For the purpose of this Notice, above products and services are collectively referred to as “Bambu Lab Products and Services”. 6 Scope and Applicability This Privacy Notice applies to all personal data that is collected by Bambu Lab during any written, electronic, and oral communications online or offline, including personal data we collect from our customers and representatives of potential or current business customers who: interact with Bambu Lab website〔链接:https://bambulab.com/〕 and any related websites, pages, features, or content that link to this Privacy Notice (collectively, the "Sites"); visit or make a purchase from our online store at https://store.bambulab.com/ ("Stores"); use software or applications that we make available for use on or through computers and mobile devices (the "Apps") that link to this Privacy Notice, such as Bambu Studio, Bambu Handy, CyberBrick, Bambu Connect, and Bambu Suite; sign-up for, use, or interact with our MakerWorld Platform ("Platform"); register to use our products and services, attend our marketing events, or receive our marketing emails; interact with social media pages that we control ("Social Media Pages"); otherwise interact with us, such as contact us through the Support Center, or participate in official surveys ("Activities"); in any way engage with our products or services that link or refer to this Privacy Notice (collectively, including the Sites, Apps, Platform, Events, Social Media Pages, Activities, the "Services").
7 From time to time, we may develop new or offer additional services or products. 7 This Privacy Notice also applies to our processing of the personal data about individuals acting in a business or professional capacity from an organization that has, or may have, a business relationship with us.
8 Such new products and services will also be subject to this Notice, unless otherwise stated when they are launched by us. 8 Supplemental Privacy Notices.
9 Personal Information We Collect Personal information refers to any type of personal information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding personal information that has been anonymised. 9 Some of our Products and Services may have separate or supplemental privacy notices that should be read together with this Privacy Notice.
10 We may collect your personal information when you use Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 or interact with us. 10 You can find these on our Supplemental Privacy Information page〔链接:https://bambulab.com/policies/privacy#node-16〕 . *Jurisdiction Specific Privacy Notices *.
11 Different types of information will be collected, depending on the service you use and your interactions with us. 11 This section contains additional disclosures that apply only to individuals in certain jurisdictions, where required by applicable law.
12 In some cases, you may choose not to provide certain data. 12 If you reside in one of the jurisdictions identified in our Jurisdiction Specific Privacy Notices〔链接:https://bambulab.com/policies/privacy#node-17〕 section, please review the applicable notice, which supplements and should be read together with the rest of this Privacy Notice.
13 However, this could prevent us from delivering the related products or services, or it may limit our ability to respond to or help with questions or concerns you may have. 13 Our Relationship with You Unless otherwise stated, the following Bambu Lab entities, for the purposes of data protection laws, act as "data controllers" of the personal data collected in connection with our Products and Services subject to this Privacy Notice: When you visit or use our Stores, your relationship is with the Bambu Lab entities listed in our Terms of Sales〔链接:https://bambulab.com/policies/page/store-tos〕 .
14 For the avoidance of doubt, when providing you with Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 , we may also collect your personal information for statistical purposes, such as website visits, and product sales volume, to understand how our products and services are used. 14 The relevant entity will be the data controller of your personal data.
15 The preceding statistics results do not constitute personal information, but anonymous information. 15 For example, if you are a resident in the EU, your relationship is with Bambulab GmbH, which is the controller with regard to your personal data collected by Bambu Lab when you visit or use our store in the EU.
16 The information we collect depends on the context of your interactions with Bambu Lab and the choices you make (including your privacy settings), the products and features you use, your location, and Applicable Law. 16 For residents of the EEA and UK, Bambulab GmbH is the data controller for the data processing relating to Bambu Lab connected 3D printer services.
17 The categories of Personal Information we may collect include: Personal Information that you create or provide to us: Account Information. 17 MakerWorld Singapore Ptd.
18 When you create a Bambu Lab & MakerWorld account (the “Bambu Account”), we collect your personal information that we need to create your account and that enables you to use the Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 . 18 Ltd. is the data controller for the data processing relating to MakerWorld platform.
19 This may include your email address, avatar, display name, username, User ID. 19 Our software and applications, such as Bambu Handy, Bambu Studio, CyberBrick, etc., may be developed or published by Shanghai Lunkuo Technology Co., Ltd.
20 Even if you aren't signed in to a Bambu Account, you might choose to provide us with personal information — such as your email address — so we can respond to your inquiries or send you important updates about our products and services. 20 Personal Data We Collect About You We collect personal data in the ways described below.
21 When you use the service of MakerWorld, you can choose to add other personal information to your account, such as gender, bio, and modify the default avatar, display name, username, region and your 3D printers. 21 The specific data we collect depends on the Products and Services you use, the settings you choose, and how you interact with us.
22 Please note that the personal information of gender, email, regions, and your 3D printers will not be publicly disclosed, only visible to you. 22 Information you provide to us: When you use or interact with our Products and Services, we may collect information that you provide directly to us, including when you create an account or profile, make a purchase, subscribe to a newsletter, upload or share content, join our marketing activities, participate in our surveys, contact us, or otherwise communicate with us.
23 Credentials. 23 This information may include account and profile details, contact information, shipping and billing details, payment and transaction information, creator verification, tax and payout information, support materials, diagnostic logs, user-generated content ("UGC"), chat messages, and other communications with us.
24 We collect passwords (when you create, log in to, or update the password of your Bambu Account), which are stored in hashed form using industry-standard security measures, authenticator key (a random string, when you actively enable two-factor authentication (2FA)), access token (when you register or log in to Bambu Lab's products and services using your existing Meta, Apple, or Google accounts) and Bambu Account Token (an authentication token used to verify your account access when authorization for the Bambu Farm Manager is granted or revoked by Bambu Lab). 24 UGC may include print model files and details, photos, videos, posts, comments, and other content or written materials you submit or otherwise make available through our services that may relating to you and/or other individual users.
25 Contact Information. 25 Information we collect automatically: When you access or use our websites, software, apps, devices, or services, we may automatically collect information about your device, network, and activity.
26 When you request products, services or information from us, participate in activities on our sites and applications, respond to surveys, or otherwise interact with us using one or more devices, we collect your personal information necessary for processing of your request. 26 This may include technical identifiers, device and browser details, app and firmware information, usage data, interactions with our platforms, and diagnostic or performance information from connected Bambu Lab devices.
27 For example, we may process your name, email address, mobile phone number, physical address, ZIP/postal code, and other contact information if necessary, in order to deliver physical goods which you have purchased or requested. 27 Where supported and enabled, printer camera features may capture images, videos, or time-lapse recordings.
28 When you're Bambu Lab's enterprise customers and interact with us on our sites, we may collect certain information, including your name, business email address, job role, company or organization name and related details, telephone number, region, country, and company size. 28 This visual data is processed locally on your device unless you enable cloud-based features, request support, or choose to upload or share the content.
29 Payment Information. 29 For Bambu Wiki, MakerWorld, and other community services, we may collect information about your activity, such as posts, comments, ratings, preferences, uploads, downloads, prints, collections, and your use of related features.
30 When you make a payment for our products or services, we will need to process your payment data. 30 We may infer your approximate location, such as country, city, state, and ZIP code based on your device and network information, such as SIM card region, IP address, and device system settings.
31 The exact personal data collected and used will vary depending on the payment method. 31 We do not collect precise GPS location unless separately disclosed for a specific service.
32 This may include your name, mobile phone number, bank details, payment method type (credit or debit); if you use a debit or credit card, the card type, expiration date, and certain digits of your card number (Note: For security, we never collect or store your full card number); details of your payment history or other payment related information. 32 We also use cookies and similar technologies to operate, secure, analyze, improve, and personalize our websites and services.
33 Transaction Information. 33 Information we receive from third-party sources: We may receive information about you from third-party sources and combine it with information we collect directly from you or through your use of our Products and Services.
34 When you purchase or request products or services from Bambu Store, we may entail the need to process your other personal information, i.e. 34 These third-party sources may include single sign-on and social login providers, marketplaces and retailers, payment and logistics partners, advertising and analytics partners, and publicly available sources.
35 Product details (in particular price, description, specifications, quantity, and images), Transaction details (in particular payment method, goods pick-up address, delivery method), as well as any information required for shipment tracking and paying for services provided by the service providers. 35 Depending on the source and your settings, this information may include contact details, profile information, order and shipping details, payment or delivery status, return records, advertising interactions, conversion events, or information used for security, fraud prevention, or verification purposes.
36 Messages. 36 We use this information, where permitted by law, to provide our Products and Services, process orders and deliveries, ensure safer experience, and improve analytics and advertising.
37 We collect the content of the messages you send and receive on MakerWorld, Bambu Forum and Bambu IM, along with the associated metadata (such as the time the message was sent, received, or read, as well as the participants in the communication). 37 How We Use Your Personal Data We may use personal data for the purposes described below. a) Provide and administer our Products and Services.
38 Personal Information that we collect when you use Bambu Lab Products and Services: When you use Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 , we will collect your device information and how you and your device interact with our products and services. 38 We use personal data to create and manage accounts, authenticate users, operate our websites, software, and apps, support connected printer services and features, deliver firmware or software updates, process orders and payments, arrange shipping, handle returns, and provide customer support.
39 Such information may include: Usage Information. 39 This also includes providing MakerWorld and other community, creator, and marketplace services for users, creators, buyers, sellers, backers, subscribers, and other participants.
40 When you use our products or services, we record the applications and features you utilize, as well as the actions you take within them. 40 For example, we may use personal data to enable profiles, posts, comments, uploads, downloads, model sharing, print-related activities, transactions, crowdfunding projects, creator rewards, payouts, tax or verification processes, and related service management and communications.
41 For example, we may record: + General Usage Data. 41 We may also use personal data to moderate content, handle reports or intellectual-property complaints, enforce our terms and community rules, prevent spam, fraud, or abuse, and protect the security and integrity of our services.
42 When you visit our sites or use our applications, we may collect usage, viewing, technical, or device data. 42 Where available, this may include AI or automated features, such as generative AI tools, AI-assisted features, recommendations, automated support, abuse detection, and content safety tools.
43 This may include your app information (such as the app version, software identifier, and app settings like region and language), browser or device type, device name, unique device identifier, IP address or cookies (To learn more, please read our Cookie Policy〔链接:https://bambulab.com/policies/cookie-policy〕 ). + MakerWorld Usage Data. 43 These uses are subject to your settings and choices, applicable product-specific notices, our terms and community rules, consent requirements, and safeguards designed to protect users and platform security. b) Communicate with you.
44 When you use MakerWorld, to provide you with the 2D/3D Model community services, we collect personal information about your activity on MakerWorld, including interaction data, including but not limited to posts, topics, replies, comments, reads, ratings, votes, likes, topic categories, tag preferences (e.g., sections created or followed by you) and collections, messages, report, copyright claim, feedback as well as interactions (such as uploading, downloading, deleting and printing). + Bambu Forum Interactions Data. 44 We may use personal data to send service-related messages, such as account notices, order confirmations, delivery updates, product notices, firmware or security alerts, warranty or repair updates, administrative messages, and notices about changes to our terms or policies.
45 When you use Bambu Forum, we collect personal information related to your interactions with us, including posts, comments, and likes. + MakerLab Projects Data. 45 We also use personal data to respond to your inquiries, complaints, feedback, support requests, and other communications with us. c) Improve and develop our Products and Services.
46 When you use projects provided by MakerLab, we will process your personal data, which is necessary in connection with such projects. 46 We may use personal data to understand how our products and services are used, diagnose bugs and crashes, evaluate feature performance, improve hardware and software reliability and current features, develop new features, create analytics, and improve business operations.
47 Depending on the type of project, this can be images/videos you provide, text input, project parameters and configuration information, models generated based on the foregoing content, as well as data concerning your viewing of projects provided by MakerLab and related data processing. 47 We may also review support interactions, feedback, tickets, emails, or call recordings for quality assurance, staff training, service improvement, and customer satisfaction purposes.
48 You retain control over the images/videos you provide and the content generated based on them, and may delete them at any time. 48 If you choose to participate in a preview, beta, testing, user experience improvement, research, or similar program, we may use related participation information, feedback, diagnostics, and usage data to administer the program and improve the relevant products, services, or features.
49 Surveys, Research, and Promotions Data. 49 Where applicable law requires consent for recordings or similar materials, we will obtain that consent before using them. d) Personalize your experience.
50 In connection with your participation in a survey, research, promotion, contest, marketing campaign, or event conducted or sponsored by us, we will process your personal information, which is necessary in connection with such events. 50 We may use personal data to remember settings and preferences, localize and recommend content or services, and tailor your experience based on your use of our Products and Services and your choices. e) Conduct marketing, advertising, and promotions.
51 Depending on the type of event, this can be your first and last name, contact details (such as email address) or any other information required to meet the participation criteria of the event concerned. 51 We may use personal data to send newsletters and promotional messages where permitted, administer contests, campaigns, and promotional activities, measure the effectiveness of our marketing, and show or measure relevant advertising on our services or third-party platforms.
52 If the event includes prizes or coupon, in order to deliver a prize or coupon to you, you may be obliged to add your physical address, and other information required to hand over the prize (such as bank account number or email address). 52 Where permitted, we may use information such as your interactions with our services, preferences, purchases, or general location to help determine which offers, content, or ads may be relevant to you, subject to your choices and applicable law. f) Enhance AI technology.
53 Printer Interactions Data. 53 When you interact with some service features, they may be powered by artificial intelligence and machine learning technologies (collectively, "AI technology"), such as generative AI assistants.
54 Information about the functionalities and features of your use of Bambu Lab printer, including personal information about your printer hardware and software, how our printers perform, as well as your settings. + Print Information. 54 You acknowledge that we may use your personal data and any user content, input, uploads, or feedback that you provide to us to analyze your interactions with us and develop, improve, and enhance machine learning models that power such AI technology.
55 When you have finished the slicing of 3D Model Files in Bambu Studio and started the print job through Bambu cloud, to print successfully and display the print information of 3D Model in each client, we may forward the configuration information, printing settings, model picture, plate thumbnails and G-code files (not including 3D mesh information) (hereinafter referred to as "Printing Files") in this print job to the 3D printer. 55 For example, we may use personalization and take into account the conversations you are having to improve our AI assistant responses. g) Enforce compliance with our terms, agreements, and policies.
56 When you turn-on the function of print history reprinting, we may store the following information in addition to storing the above Printing Files: started times, finished times, consumption of filaments and other information (hereinafter referred to as, "Other Printing Information") for each print job. 56 When you access or use our Products and Services, you are bound by our terms and community rules.
57 When you shut-off the function of print history reprinting, we will not store your Printing Files and/or Other Printing Information (collectively as the “Print Information”). 57 We may process your personal data when actively monitoring, investigating, preventing, and mitigating any alleged or actual prohibited, illicit or illegal activities with regard to our Products and Services.
58 The Print Information will be used by us in strict compliance with the purposes described in this section. 58 We may also process your personal data to investigate, prevent or mitigate violations of our internal terms, agreements, rules, or policies; enforce our agreements with third parties; recover payments due to us; and protect our and others' rights, privacy, safety, or property. h) Ensure security of the Products and Services.
59 If we need to use your Print Information for purposes other than those specified in this section, we will obtain your prior consent, except where the processing is necessary for providing customer support service and you have voluntarily uploaded the G-code and/or 3mf file to us. 59 We may use personal data to detect, prevent, investigate, and respond to unauthorized access, fraud, spam, abuse, security incidents, illegal activity, and other security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your personal data. i) Comply with the law and enforce rights.
60 For the Print Information we have collected, you can toggle on to the Incognito Printing functions by accessing [Bambu Handy → Settings → Privacy Settings], and withdraw your consent previously provided to us by submitting a request. 60 We use personal data to comply with tax, accounting, consumer protection, product safety, export control, sanctions, and other legal or regulatory obligations; respond to lawful requests from authorities; and establish, exercise, or defend legal claims. j) Facilitate corporate acquisitions, mergers and transactions.
61 You may choose to turn-on the function of “Incognito Printing” on Bambu Handy, we will then no longer store the relevant Print Information accordingly. (Learn more〔链接:https://bambulab.com/policies/printing-information-statement〕 ) + Printer Connectivity and Usage Data. 61 We may process any information regarding your account and your use of our Products and Services as is necessary in the context of corporate acquisitions, mergers, or other corporate transactions.
62 This may include device identification data (such as IP address, which may be used to determine the printer's country or region, printer serial number ("printer SN"), and printer name), the printer's hardware and firmware version and configuration data, regional and language settings. + Printer Camera Information. 62 How We Share Personal Data We may disclose personal data as described in this Privacy Notice, in any applicable product-specific notice, or when you direct us to do so or give your consent.
63 We may collect visual data from your printer's cameras and sensors with your explicit consent. 63 We may disclose personal data to the following categories of recipients. a) Bambu Lab corporate group.
64 This includes images and videos from the camera inside the printer, and the 3D point cloud data of placement location or curved surface shape of the materials used for 2D processing inside the printer chassis through the function of "Photo" or "Curve Surface Measure". 64 We may disclose personal data within the Bambu Lab corporate group to provide account services, operate global services, support customer service, maintain security, improve products, perform internal administration, and provide a consistent experience across Bambu Lab Products and Services. b) Service providers and processors.
65 This information will be used solely for the purposes so permitted, and will not be used for any other purposes or shared with any third parties without your separate consent. 65 We disclose personal data to vendors and service providers that perform services on our behalf.
66 And you can withdraw your consent at any time. 66 These may include providers of hosting, cloud infrastructure, data storage, payment processing support, order fulfillment, shipping and logistics, repairs and returns, customer support, communications, analytics, app distribution, security, fraud prevention, advertising and marketing support, surveys, reviews, and other operational services.
67 For the avoidance of doubt, we simply facilitate the transmitting channel services when you use the live view and/or remote video related functions through the built-in or added-on camera of our devices and we will not collect or store any copies of the camera pictures or videos. + Error Reports and Performance Data. 67 We require these parties to process personal data only for authorized purposes and to apply appropriate confidentiality and security measures. c) MakerWorld marketplace and related transaction participants.
68 When you actively participate in customer experience improvement program, we may collect information about the performance of your printer and any problems you experience, including error reports. 68 If you use MakerWorld marketplace or related transaction-based features, such as crowdfunding, commercial-license subscriptions, reward programs, seller tools, or fulfillment services, we may disclose information necessary to provide those features, complete transactions, fulfill orders, administer rewards or payouts, support participants, handle disputes, process tax or verification requirements, or comply with legal obligations. d) Business partners, sponsors, and other third parties.
69 These reports (sometimes called "crash dumps") may include details about the software or hardware that was running when the error occurred, and data about other hardware and firmware on your printer. 69 We may disclose your personal data to business partners, co-sponsors of promotions, and other third parties in order to provide you with Services that may interest you.
70 3D Model Files. 70 For example, we may co-sponsor promotions, sweepstakes, or other events with a third party and may share your personal data in connection with these events.
71 This may include your 3D model files (in 3D mesh or cad file); model name, model description, model pictures, documentation files, license, participation in Exclusive Model Program (Yes/No) and visibility; model print settings (such as print configuration files, print configuration name, print configuration images and print configuration description) and/or other 3D model related information. 71 If you provide additional information to any of these third parties, such information provided to these third parties will be subject to each third party's privacy practices and policies. e) Analytics and interest-based advertising partners.
72 We will process the 3D Model Files only when you use the MakerWorld, solely for the purpose of provideing you with 3D Model community services. 72 We use third-party analytics, advertising, and marketing providers to collect information about your use of the Products and Services, see the overall patterns of usage, deliver advertisements to your social media account, optimize ad performance, and determine whether our advertising is effective.
73 2D Model Files. 73 Where permitted by applicable law, we may share your personal data with marketing and advertising partners for targeted advertising purposes, such as matching custom audience or creating lookalike audience on social media or other marketing platforms, so that we can better understand which of our Services may be of interest to you, market our Products and Services to you, and to provide us information necessary to improve our Products and Services.
74 This may include the 2D model files(such as 2D pattern like svg file, picture name), processing settings(such as laser power parameters, processing speed, configuration files, configuration name and configuration description), multiple plates information, G-code data (not including 2D Pattern) of processing task and bitmap images when you use the function of "Print Then Cut". 74 To learn more about your choices and rights, please review the “Your Privacy Rights” section below. f) General Public.
75 We will process the 2D Model Files when you use the Bambu Suite and MakerWorld, solely for the purpose of providing you with printing services (Learn more*〔链接:https://bambulab.com/policies/2d-statement〕 ) and 2D Model community services. 75 Some Bambu Lab Products and Services allow you to make information public or visible to other users.
76 Communications or Interactions Data. 76 This includes your public profile, UGC, ratings, reviews, likes, follows, downloads, and other information you choose to publish or share, depending on your settings and the features used.
77 In your communication with us, we process personal information that is necessary to communicate with you, e.g., to provide automatic answers to questions you asked and to complete your request. 77 We may make reviews, message boards, blogs, and other such user-generated content facilities available to users.
78 Regarding your use of contact forms,〔链接:https://bambulab.com/my/support/general-inquiry?from=1〕 we process the contact details required to communicate with you (for example to answer your question) and to meet your request. 78 Any information disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal data.
79 These can include your country/region, printer SN (optional), nature and description of the issue, supporting photo or video (optional), and any associated assistant trouble shooting data. 79 We are not responsible for privacy practices of other users including website operators to whom personal data is disclosed. g) Authorities, courts, regulators, and other third parties for legal or safety reasons.
80 Fraud and Abuse Prevention Information. 80 We may disclose personal data where we believe disclosure is reasonably necessary to comply with applicable law, respond to lawful requests, enforce our terms, investigate violations, prevent fraud or security incidents, protect the rights, property, or safety of Bambu Lab, users, or the public, or establish, exercise, or defend legal claims. h) Parties to corporate transactions.
81 To enhance the safety and reliability of our services, we collect certain personal information. 81 If Bambu Lab is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, personal data may be disclosed or transferred as part of that transaction, subject to appropriate protections. i) Others at your direction or with your consent.
82 This personal information is used to verify your identity and to detect, prevent, and respond to fraud, abuse, security risks, and technical issues that may affect Bambu Lab, our users, or the broader public. 82 We disclose personal data when you direct us to do so, such as when you connect a third-party service, or otherwise consent to disclosure.
83 For example, when you see the content on makerworld.com〔链接:https://makerworld.com/en〕 that you believe violates your IP rights, and initiate a IP report to us, we collect your legal name, email address, phone number, physical address, electronic signature, proof of creative process and process information under the applicable intellectual property law to assess the request, and to ensure transparency, improve accountability and prevent abuse and fraud in these practices. 83 Some third parties process personal data as independent controllers rather than as our service providers.
84 We may receive personal information about you from third-party sources, including: We receive personal information about you from various third parties, including website activity data through tracking technologies, transaction information from retail partners, advertising interaction data, and account details when you use social login services to access our platform. 84 This includes payment providers, app stores, social platforms, single sign-on providers, advertising and analytics partners, marketplace or retail partners, and other third-party services you choose to use.
85 Here are some examples of personal information we receive about you: Single Sign-On: We may provide you the ability to log in to our services through certain third-party accounts you maintain. 85 Their processing of personal data is governed by their own privacy notices, terms, and practices.
86 For example, when you register for or log in to Bambu Lab Products and Services using your Meta, Apple, or Google accounts. 86 We encourage you to review those notices before using or connecting to third-party services.
87 When you use these single sign-on protocols to access our services, we do not receive your login credentials for the relevant third-party service. 87 Cookies and Other Similar Tracking Technologies We and our third-party partners and service providers (such as advertisers and analytics providers) may use cookies and similar digital tracking technologies (such as pixels, web beacons, and tags) (collectively, "Tracking Technologies") on our Products and Services to gather information when you interact with our Sites and Services.
88 Instead, we receive access tokens from the single sign-on protocol to help identify you in our system (such as by your username) and confirm you have successfully authenticated through the single sign-on protocol. 88 These Tracking Technologies help us operate our Products and Services, understand your usage, improve functionality, and, depending on your choices and where you live, deliver and measure advertising.
89 This information allows us to more easily provide you access to our products and services. 89 Tracking Technologies can be placed on our Products and Services by us or by third-party partners we engage for our purposes.
90 Business Partners. 90 Third-party cookies may also be deployed on our behalf on third-party websites (e.g. to measure the effectiveness of ads).
91 When you purchase our products from a third-party platform outside of the Bambu Store, the platform may share certain personal information about you (for example, your Transaction Information) with us, for the purposes of connecting you with us for the provision of products and services. 91 For more information on the types of Tracking Technologies used, how we use Tracking Technologies, and to learn how to manage your preferences regarding Tracking Technologies, please see our Cookie Notice〔链接:https://bambulab.com/policies/cookie-policy〕 .
92 The ads you see and how you interact with them. 92 Your Choices We offer you certain choices about how we communicate with you and if you are a registered user you can manage the information in relation to your account.
93 We will use Business Tools (e.g. 93 A.
94 Meta and Google) and other technologies to help us understand and measure how people are using our products and services and how well their ads are working. 94 Correct or Update Your Information As a registered user with our Sites, Stores, Apps, and Platforms, you can exercise some choices directly through the controls we make available in our Products and Services.
95 For example, we might put one of our Business Tools, the Meta Pixel, on the Bambu Lab Websites. 95 For example, you can delete your account through account settings provided on our website, edit your profile through the account profile settings.
96 These cookies identify browsers for businesses using our Meta Products for the purposes of providing advertising and site analytics services. 96 You may also be able to manage certain choices through your device or browser, such as permissions.
97 To learn more, please read our Cookie Policy〔链接:https://bambulab.com/policies/cookie-policy〕 . 97 The controls available to you may vary depending on the Products or Services you use, your device or browser, and your location.
98 Other relevant information from third-party service providers that help us deliver, improve, or secure our services, including publicly available sources or third party data providers. 98 B.
99 How We Use Your Personal Information We use the personal information we collect to provide you with better services, as well as for the other purposes detailed below. 99 Communication Preferences We offer you certain choices about how we communicate with you and what information we collect from you.
100 Here are the ways we use your personal information: Provide our Products and Services We use information to operate our products and provide you with rich, interactive experiences. 100 You can update your marketing preferences, limit the communications you receive from us, or submit a request by: Using the unsubscribe function in the email you receive from us;
101 Examples of how we use your personal information to deliver our services include: 1.1 Account Registration and Management We use your personal information to register and maintain your Bambu Account and enable you to use the Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 . 101 Logging into your account and modifying your communication preference;
102 To use some functionalities available on Bambu Lab, you are required to register in accordance with the TOU〔链接:https://bambulab.com/policies/terms〕 , unless a separate notice explicitly permits use without registration or logging in. 102 Contacting us as set forth under “Contact Us” below.
103 In some cases, we use your Credentials and user ID to help us authenticate you as the person who should have access to your Bambu Account. 103 Please note that we may still send you certain communications relating to your account or use of our Products and Services (such as administrative and service announcements, order confirmations, delivery updates, product notices, security alerts, support messages, or other communications about your use of our Products and Services), and these administrative or transactional account messages may be unaffected if you choose to opt-out from receiving our marketing communications.
104 For example, we offer 2FA to make sure that you're the only person who can access your Bambu account. 104 Data Security We use a variety of administrative, technical, organizational, and physical safeguards designed to protect personal data, taking into account the nature of the personal data, the processing involved, and the risks presented.
105 If you wish to activate 2FA for your Bambu Account, you can enable this feature through our website: Go to bambulab.com〔链接:https://bambulab.com〕 > sign in to your Bambu Account > profile setting > Tap Turn On 2FA. 105 These safeguards are intended to help protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
106 When you use 2FA, we receive and use device name, Credentials, and User ID. 106 However, no security measure or system can be completely secure.
107 For example, when you use Bambu Farm Manager, we collect identification information required for application authorization (such as farm server identifiers, farm server names, and user identifiers) and authorization credentials (such as Bambu account tokens), as well as related data you submit when adding printers (e.g., printer serial numbers, farm server identifiers). 107 If you have reason to believe that your interaction with us is no longer secure, or that your Bambu Lab account or personal data may have been compromised, please contact us at security@bambulab.com.
108 1.2 Handling of User's Transactions We collect your personal information when you purchase physical products, virtual products, or services from us to process, fulfil, and deliver your order and perform our contractual obligations, including providing support in connection with our products or services. 108 Data Retention We retain personal data for as long as necessary to provide our Products and Services, fulfill the purposes described in this Privacy Notice, comply with legal obligations, resolve disputes, enforce agreements, protect security, prevent fraud, and establish, exercise, or defend legal claims.
109 1.2.1 Crowdfunding Programs a. 109 Retention periods vary depending on the type of personal data and how it is used.
110 Creators' Onboarding and Project Creation When creators (i.e., individuals or entities who run projects on Makerworld) participate in Crowdfunding Programs hosted by MakerWorld, they are required to provide onboarding information upon initial registration. 110 For example, we may retain account information while your account is active; transaction and payment records for tax, accounting, and legal purposes; support records for warranty, safety, or dispute handling; and certain security records for fraud prevention or security investigations.
111 This onboarding process includes submitting necessary details to establish a payment method via a third-party payment processor, such as Stripe. 111 Your Privacy Rights Privacy laws in certain jurisdictions provide individuals with specific rights regarding their personal information.
112 MakerWorld partners with Stripe to facilitate payment processing. 112 Depending on where you are located or reside, you may have certain privacy rights under applicable law.
113 All payment information submitted by creators is collected and processed by Stripe in accordance with their privacy practices (Please refer to Stripe's Privacy Policy〔链接:https://stripe.com/privacy〕 ). 113 To understand the privacy rights that may apply to you and how to exercise those rights, please review the Jurisdiction-Specific Privacy Notice for your country, state, or region below.
114 MakerWorld retains only stripe account ID. 114 The applicable jurisdiction-specific notice supplements this Privacy Notice and provides additional information about available rights and how to exercise them.
115 MakerWorld does not store payment card numbers, bank account details, or any other personal information that you provide to Stripe. 115 International Data Transfers Bambu Lab operates globally.
116 When creators initiate a new crowdfunding program on MakerWorld, they are required to provide detailed project information, including but not limited to: Project Name, Project Cover Image, Project Cover Video, Project Description, Fundraising Goal, Fundraising Period, Reward Tiers, Additional Rewards, Deferred Payment Settings, Project FAQ, and a Declaration regarding the use of AI tools. 116 Your personal data may be stored, accessed, or processed in countries or regions other than where you reside, including the EU, the United States, and other locations where Bambu Lab affiliates, service providers, or partners operate.
117 MakerWorld will conduct a review of the project content to ensure compliance with Applicable Laws and regulations, verify the accuracy and authenticity, and assess the accuracy of the AI Tool Usage Declaration. 117 We transfer personal data as necessary to provide our Products and Services, support global operations, provide customer support, maintain security, process transactions, and fulfill the purposes described in this Privacy Notice.
118 Upon approval of the project by MakerWorld, the project will be officially launched and made available on MakerWorld. b. 118 Wherever your personal data is processed, we take steps designed to protect it in accordance with this Privacy Notice and applicable law.
119 Backers' Pledge Process To complete the payment for your crowdfunding pledge order, MakerWorld collects certain order information, including your User ID, the crowdfunding program details, pledged rewards and add-ons, and the order ID. 119 For residents of the EEA and UK, your personal data may be transferred to, or accessed from, countries that have not been recognized as providing an adequate level of protection under applicable EU or UK data protection law.
120 MakerWorld partners with the third-party payment processor Stripe to facilitate payment processing. 120 Where this occurs, we rely on appropriate safeguards or transfer mechanisms, as applicable.
121 All payment information submitted by Backers (such as credit card number, expiration date (month/year), CVC, and country) is collected and processed directly by Stripe in accordance with their privacy practices (please refer to Stripe's Privacy Policy〔链接:https://stripe.com/privacy〕 ). 121 These may include: an adequacy decision adopted by the European Commission, or adequacy regulations adopted by the UK Secretary of State, as applicable;
122 MakerWorld only retains limited payment information returned by Stripe, including the Payment Token, the card network (such as Visa or MasterCard), the last four digits of your credit card or bank account (as applicable), the card expiration date, and the country. 122 Standard Contractual Clauses approved by the European Commission, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses, where applicable.
123 This personal information is retained solely for tax compliance, regulatory requirements, and security purposes. 123 You may request a copy of the relevant Standard Contractual Clauses or equivalent contractual terms by contacting us using instructions in the “Contact Us” section below; technical and organizational measures designed to protect the transferred personal data; or derogations for specific situations permitted by applicable data protection law, such as where the transfer is necessary to perform a contract with you, necessary to establish, exercise, or defend legal claims, or based on your explicit consent.
124 MakerWorld does not store full payment card numbers or complete bank account details. 124 Children's Data Bambu Lab Products and Services are not directed to children.
125 Backers may cancel their pledge orders at any time before the crowdfunding program ends. 125 For purposes of this Privacy Notice, “children” means individuals under 13 years of age, or the minimum age required in their jurisdiction if that age is older.
126 To process such cancellation requests, MakerWorld will collect the Backers' order ID. 126 We do not knowingly collect personal data from children without appropriate permission or consent where required by applicable law.
127 After the crowdfunding program ends, if a Creator initiates a refund request for a specific Backer, MakerWorld will collect the project ID, Backer's UID, and the refund amount, and will share the order ID and refund amount with the third-party payment processor to submit a refund instruction. 127 If we learn that we have collected personal data from a child without such permission or consent, we will take appropriate steps to delete it.
128 The payment processor will return the refund status to MakerWorld, and MakerWorld will notify both the Creator and the Backer of the refund details via email. 128 If you believe that a child has provided personal data to us without appropriate permission or consent, please contact us using the instructions in the “Contact us” section below.
129 1.2.2 Commercial Membership a. 129 Changes To This Privacy Notice We may update this Privacy Notice from time to time to reflect changes in our practices, Products and Services, technologies, legal requirements, or other relevant developments.
130 Creator Payment Account Setup To facilitate Creators' receipt of Commercial Membership fees and other income (if appliable) after joining the Commercial Membership program, and to comply with legal, tax reporting, and financial regulatory requirements related to fund transfers, you are required to link a payment account upon enrollment in the program. 130 When we update this Privacy Notice, we will revise the “Last Updated” date.
131 This onboarding process includes submitting necessary details through third-party payment processors (e.g. 131 If an update materially affects how we process personal data, or if applicable law requires notice, we will provide notice in an appropriate way.
132 PayPal) to establish a payment method. 132 This may include notice by email, through our Products and Services, on our website, or by other means consistent with applicable law.
133 MakerWorld collaborates with PayPal to facilitate payment processing. 133 Contact Us If you have a privacy question or concern about this Privacy Notice, or if you would like to exercise the privacy rights or choices described in this Privacy Notice, you may contact us at privacy@bambulab.com.
134 All payment information submitted by Creators is collected and processed by PayPal in accordance with its privacy practices (please refer to PayPal's Privacy Policy〔链接:https://www.paypal.com/us/legalhub/paypal/privacy-full?country.x=US&locale.x=en_US〕 ). 134 For users in EEA or UK, our Data Protection Officer (DPO) can also be contacted at: Data Protection Officer Collegium Auditores GmbH Am Apfelbäumchen 4 53757 Sankt Augustin, Germany Email: privacy@bambulab.com You may also contact us by postal mail at the applicable address below: If you live in the United States: Bambulab USA Inc.
135 MakerWorld retains only the PayPal account (your email address), merchant ID, and limited payment information, including the last four digits of credit card or bank account numbers (if applicable), card expiration date, and country of issuance. 135 Attn: Privacy Notice Inquiry 8000 Centre Park Drive, Ste 330 Austin, TX 78754, United States If you live in the EEA: Bambulab GmbH Attn: Privacy Notice Inquiry 5th Floor, Hanauer Landstraße 291b 60314 Frankfurt am Main, Germany If you live in the UK: BAMBULAB UK LIMITED Attn: Privacy Notice Inquiry 73 Cornhill London EC3V 3QQ, United Kingdom For practices covered by our privacy certification program〔链接:https://privacy.trustarc.com/privacy-seal/validation?rid=b2294c3c-7ca9-4082-becc-3f8fd2bf5b60〕 , if you have an unresolved privacy or data-use concern that we have not addressed satisfactorily, you may contact our U.S.-based third-party dispute resolution provider, free of charge, at the TRUSTe feedback form〔链接:https://feedback-form.truste.com/watchdog/request〕 . ![TRUSTe〔链接:https://hostedseal.trustarc.com/privacy-seal/seal?rid=b2294c3c-7ca9-4082-becc-3f8fd2bf5b60〕 ](https://privacy.trustarc.com/privacy-seal/validation?rid=b2294c3c-7ca9-4082-becc-3f8fd2bf5b60) Supplemental Privacy Information Printing Task-Specific Supplemental Notice This supplemental notice explains how we process personal data when you send a printing task to your printer under either LAN-only mode or cloud-connected mode.
136 Such personal information is used solely for tax compliance, regulatory requirements, and security purposes. 136 It should be read together with our Privacy Notice.
137 MakerWorld does not store full credit card numbers or complete bank account details. b. 137 Personal data we process Depending on the connected printer features and settings you choose to use, we may collect and process printing task-related data, which may include printing history records, G-code files, and device operation logs.
138 User Payment Account Setup To successfully subscribe to Commercial Memberships and support your favorite Creators, you must link a payment account to enable payment of membership fees to the creators you follow. 138 When LAN Only Mode is enabled, the printer works within your local area network and communicates with the slicer for sending files and monitoring without requiring internet access.
139 When enrolling in the Commercial Membership program, you are required to submit necessary payment information through third-party payment processors (such as PayPal) to establish a secure and reliable payment channel. 139 In this mode, all the printing task-related data stays within your local area network.
140 MakerWorld partners with PayPal to ensure the security and smoothness of the payment process. 140 In all circumstances, the device operation logs are stored locally on your device by default.
141 The payment information you submit is protected and processed by PayPal in accordance with its privacy policy〔链接:https://www.paypal.com/us/legalhub/paypal/privacy-full?country.x=US&locale.x=en_US〕 . 141 Unless you proactively provide such logs to us, for instance, under the customer support scenario, we are unable to obtain, access, or process them.
142 MakerWorld retains only the PayPal account (i.e., the email address displayed in your user interface to indicate the payment account used), the PayPal token (used to facilitate recurring charges to creators during the subscription period), and limited payment information, including the last four digits of credit card or bank account numbers (if applicable), card expiration date, and country of issuance. 142 Purposes and legal basis of processing We use the above listed personal data for the purposes described below.
143 This personal information is used solely for tax compliance, regulatory requirements, and payment security purposes. 143 Where you use Bambu Lab cloud services for personal printing, we will collect and process printing task-related data to provide the cloud printing features you choose to use.
144 MakerWorld does not store full credit card numbers or complete bank account details. c. 144 Depending on your privacy settings on the printer, we may keep printing history records and G-code files on Bambu Lab cloud services, where enabled through the relevant settings in the Bambu Handy App.
145 User Subscription to Creators When you actively subscribe to a creator, in order to process your Commercial Membership transaction, we collect your PayPal token, the creator's merchant ID, and the transaction ID. 145 We will process your submitted log information for customer support, troubleshooting, and product improvement.
146 You may cancel your subscription to any creator at any time. 146 Legal bases, where applicable: performance of our contract with you, our legitimate interests.
147 1.2.3 Tax Exemption Verification To process your orders and ensure compliance with applicable tax laws, we may collect and use certain personal data to verify your eligibility for tax exemptions. 147 Your rights and choices, including opt-out For highly private printing tasks, we recommend enabling LAN Only Mode on the printer.
148 This information may include, for example, tax identification number or VAT number, company name and registration details, and certain Contact Information. 148 This allows the printer to operate within your local area network and communicate with the slicer for sending files and monitoring without requiring internet access, so all printing task-related data stays within your local area network.
149 The data collected is used only to verify your eligibility for tax exemptions, ensure accurate billing and payment processing related to your transactions with us, and comply with applicable tax laws and regulatory requirements. 149 For more information, please see the Bambu Lab Wiki page on LAN Mode: https://wiki.bambulab.com/en/knowledge-sharing/enable-lan-mode .
150 This data will not be used for any other purposes or shared with any third parties without your separate consent. 150 When using Bambu Lab cloud services for personal printing, you may choose, through the relevant settings in the Bambu Handy App, whether to keep printing history records and G-code files on Bambu Lab cloud services.
151 1.3 Provision of Our Websites, Products and Related Services When you visit and use our products and services, we process your personal information as necessary to provide our websites, products, and related services, such as applications, cloud services, and other functionalities or features We are committed to making the 2D/3D Model community at makerworld.com as superior and user-friendly as possible and to providing the 2D/3D Model community services, functionalities, and features originally designed or intended, such as uploading and downloading model data, rating and commenting models, likes and collect models, reporting content that violates the Terms of Use of makerworld.com〔链接:https://makerworld.com/en/user-agreement〕 , earn points rewards and redeem prizes with points. 151 For printing task-related data that you may be concerned about, including printing history records and G-code files, you may enable the appropriate Private Printing Mode.
152 To achieve this, we may process your personal information related to your visit and use of MakerWorld, including some of your Account Information, 3D Model Files, 2D Model Files, MakerWorld usage data, Fraud and Abuse Prevention Information, and other related information. 152 When you enable Private Printing Mode, your printing history records and G-code files will be removed from our cloud in 72 hours.
153 The specific information we process depends on the context of your interactions with MakerWorld, the products and features you use, and Applicable Law. 153 For more information, please see the Bambu Lab Wiki page on Print from Bambu Studio: https://wiki.bambulab.com/en/x1/manual/print-from-bambu-studio.
154 1.4 Provision of Technical and Customer Support Services When you contact the Bambu Lab customer support team or use our contact tools (including the Bambu Lab contact form), we process your personal information as necessary to provide technical and customer support services. 154 MakerLab-Specific Supplemental Notice This supplemental notice explains how we process personal data in connection with features and services provided under MakerLab, which is a part of MakerWorld, and related activities to evaluate and improve our services.
155 This provision includes: • Responding to your support enquiries and providing requested assistance; • Troubleshooting and diagnosing product issues you report; and • Supporting the conclusion of sales contracts as part of platform transactions. 155 It should be read together with our Privacy Notice.
156 Product Improvement We use personal information to continually improve our products, including adding new features or capabilities. 156 Personal data we process Depending on the feature, we process the following information for the purposes described below: User-generated content ("UGC"): when you use MakerLab model generation features, we may process the content you submit and the content generated in response to your input.
157 For example, when you actively participate in customer experience improvement programs, we may process some of your printer connectivity and usage data, and error reports and performance data that are not strictly necessary for our core services, but help us improve your experience and provide additional features. 157 This may include text prompts, uploaded images, reference files, parameter selections, generated 2D images, generated 3D model files, and associated metadata.
158 You have the right to withdraw your consent at any time. 158 Purposes and legal basis of processing We may use the above listed personal data for the purposes described below.
159 Moreover, we may use some of your anonymized or pseudonymized error reports to improve printer security and system stability. 159 The legal bases described in this section apply only where required under applicable data protection laws, including for users in the European Economic Area and the United Kingdom.
160 We may also process some aggregated printer performance information to enhance printing recognition accuracy and reliability. 160 Provide and administer the MakerLab model generation service.
161 These activities are necessary for product improvement and overall business operations. 161 We use the data to process your requests, generate the requested print models, and deliver the output to you.
162 Provide Individualized or Personalized User Experience and Content We use personal information to provide individualised or personalised user experiences and content, such as recommendations that enhance your printing productivity and enjoyment. 162 We do not permanently store end-user input and output data for these features; relevant data is deleted within a specified timeframe after you finish using the feature.
163 For example, depending on your settings, we may also use mainly information about your activity on MakerWorld, including that relating to the usage of individual services or functionalities(e.g.,posts, topics, replies, comments, reads, ratings, votes, likes, topic categories, tag preferences (e.g., sections created or followed by you) and collections, messages, report, copyright claim, feedback as well as interactions (such as uploading, downloading, deleting and printing). 163 Where third-party AI models or tools are used to provide the service, we maintain cooperation and data processing arrangements with the relevant model providers.
164 This data helps us to show you personalized 2D/3D model based on your interests on MakerWorld. 164 Users should also comply with the applicable terms of service and privacy notices of those third-party providers.
165 For example, depending on your settings, we may also show you personalized 2D/3D model based on your interests on MakerWorld. 165 Legal bases, where applicable: contract.
166 You can control what information we use to show you personalized 2D/3D model by visiting your Preferences settings in MakerWorld (Go to makerworld.com〔链接:https://makerworld.com〕 > sign in to your Bambu Account > Tap your avatar > Settings〔链接:https://makerworld.com/my/settings〕 > Preferences). 166 Fault diagnosis, service optimization, and algorithm improvement.
167 Programs, Competitions, Promotional Campaigns From time to time, Bambu Lab runs competitions or promotional campaigns. 167 In specific cases, if we wish to use your input and/or output content for fault diagnosis, service optimization, or algorithm improvement, we may obtain your consent where required.
168 Such events may also consist of making content or services available in return for providing your personal information or giving your explicit consent to their processing. 168 Legal bases, where applicable: Legitimate interest and consent.
169 If you decide to take part in an event of that kind, your personal information (such as the necessary contact details) may be used by Bambu Lab to organize the competition in an efficient way, for example, to notify the winner. 169 Your rights and choices, including opt-out The privacy rights described in our Privacy Notice as well as our Jurisdiction-Specific Privacy Notices apply to this processing.
170 Contact details of users taking part in the events voluntarily are processed by Bambu Lab in compliance with the Applicable Law and for the purposes of such events. 170 In addition: Where we seek to use your input or output content for fault diagnosis, service optimization, or algorithm improvement, we will only do so with your prior consent.
171 If you take part in a program, competition, or promotional campaign, your personal information may be used by Bambu Lab. 171 You may decline or withdraw consent at any time, and such refusal will not affect your ability to use the MakerLab model generation features.
172 However, more specific rules for processing personal information may be set out in dedicated event terms and conditions. 172 You may at any time request to opt out of any optional processing of your personal data by contacting us using instructions in the "Contact Us" section of our Privacy Notice.
173 Marketing Activities We may use your personal information for marketing activities, including where you have consented to receive marketing communications or where we make content or services available to you in exchange for your agreement to receive promotional materials. displaying marketing content not customized to your preferences on the sites, applications or products (contextual advertising); 173 Customer Service Chatbot and Improvement Supplemental Notice This supplemental notice explains how we process personal data in connection with our customer service AI chatbot (the "Chatbot") and related activities to evaluate and improve our customer service.
174 displaying marketing content customized to your preferences, including customization of listing categories or individual offers on Bambu Lab settings or settings of third-party services based on your activity on Bambu Lab (behavioral advertising). 174 It should be read together with our Privacy Notice.
175 Your personal information, including personal information collected by means of cookies and other similar technologies, are then processed by Bambu Lab and third parties for marketing purposes. 175 Personal data we process Depending on the source, we process the following information for the purposes described below: Information you provide to us: We may process information that you provide directly to us when you use or interact with our Products and Services.
176 For more information, see Cookie Policy〔链接:https://bambulab.com/policies/cookie-policy〕 ; carrying out other activities related to the direct marketing of goods and services (sending of commercial information by electronic means or other marketing activities) through various electronic communication channels, including email and push messages. 176 This information may include customer support materials and correspondence, user-generated content ("UGC"), chat messages with the Chatbot, and other communications with us.
177 Analytical and Statistical Activities and Surveys We may process personal information collected through cookies and similar technologies for analytical and statistical purposes depends on the user's explicit consent to the storage of this personal information in the user's terminal device. 177 UGC may include posts and comments on Bambu Forum and other services, and other content or written materials you submit or otherwise make available through our services that may relating to you and/or other individual users.
178 For more information, see Cookie Policy〔链接:https://bambulab.com/policies/cookie-policy〕 . 178 Information we collect automatically: we may process information that we automatically collect about your device, network, and activity when you access or use our websites, software, apps, devices, or services.
179 We may conduct analytical and statistical activities and surveys, including creating aggregated or de-identified information that cannot reasonably be used to identify you (which information we may use for purposes outside the scope of this Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 ), and to better understand our user base and demographics. 179 This information may include technical and operational metadata generated through your use of these services, such as technical identifiers, device details, printing error information, interactions with customer support, the Chatbot and other services, diagnostic or performance information from connected Bambu Lab devices.
180 We may also contact you via email to invite you to review any products and services you received. 180 Purposes and legal basis of processing We use the above personal data for the purposes described below.
181 You can opt out of receiving review invitations at any time using the unsubscribe link in our email. 181 The legal bases described in this section apply only where required under applicable data protection laws, including for users in the European Economic Area and the United Kingdom.
182 If you choose to submit a review through our Trustpilot integration, we will share your name, email address, and reference number with Trustpilot A/S based on your consent when submitting the review. 182 Provide and administer our customer service and the Chatbot.
183 Your review, including your name and feedback, will be displayed publicly on both our website and Trustpilot's platform. 183 We use the data to create and maintain knowledge bases that support the Chatbot, and to enable the Chatbot to respond to users' questions and provide customer support.
184 By submitting a review, you consent to this public display and data sharing. 184 Legal bases, where applicable: contract and legitimate interests.
185 You can withdraw this consent by contacting Trustpilot directly to remove your review. 185 Improve and develop our customer service and the Chatbot.
186 For information about Trustpilot's data handling, see their Privacy Policy〔链接:https://legal.trustpilot.com/for-reviewers/end-user-privacy-terms〕 . 186 We use the data to analyze and understand how our customer service is used, assess the performance and quality of our customer service performance, evaluate customer satisfaction, improve the reliability and efficiency of our customer service and the Chatbot, and develop new features.
187 You can opt out of review invitations at any time. 187 Legal bases, where applicable: legitimate interests.
188 For published reviews, please note that we are unable to directly delete or modify them; you must contact Trustpilot directly for removal or modification. 188 We do not use the data to link this information to a specific device or user.
189 Protect Bambu Lab, our Users, and the Public We use personal information to help improve the safety and reliability of our services, including detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Bambu Lab, our users, or the public. 189 Your rights and choices, including opt-out The privacy rights described in our Privacy Notice, as well as our Jurisdiction-Specific Privacy Notices apply to this processing.
190 Intellectual Property Protection When you report content on makerworld.com〔链接:https://makerworld.com〕 that you believe violates your IP rights, we collect your legal name, email address, phone number, physical address, electronic signature, proof of creative process, and relevant information to assess your request under applicable intellectual property law. 190 In addition, you may at any time request to opt out of processing of your personal data for internal analysis and the improvement of our products and services, including the improvement of our customer service and the Chatbot.
191 This processing ensures transparency, improves accountability, and prevents abuse and fraud in IP reporting practices. 191 You may exercise this opt-out right by contacting us using instructions in the “Contact Us” section of our Privacy Notice.
192 Abuse Detection We use various technologies to process your personal information for safety purposes, including: • Analysing content to detect abuse such as illegal material. • Identify security risks and fraudulent behaviour. 192 Jurisdiction-Specific Notices A.
193 Enforcement Actions When we detect illegal content or other forms of abuse violating MakerWorld policies, we may disable your account or take other appropriate action. 193 UNITED STATES If you are a resident of the state of California in the United States, please see Section A-3 below instead.
194 In certain circumstances, we may report violations to appropriate authorities. 194 Your Privacy Rights Depending on applicable law where you are located or reside, and subject to the applicability of such law to Bambu Lab, you may be able to assert certain rights with respect to your personal data.
195 The legal basis for this processing is our legitimate interests. 195 If any of the rights listed below are not provided to you under the law that governs the processing of your personal data, we have absolute discretion in providing you with those rights.
196 Our legitimate interests include: • Protecting the safety and security of our platform and users. • Preventing fraud, abuse, and illegal activity. • Enforcing intellectual property rights and platform policies. • Maintaining public safety and legal compliance. 196 Please refer to the table below to determine the rights you have in your jurisdiction.
197 We have balanced these interests against your fundamental rights and freedoms and determined they do not override your privacy rights, considering the protective nature of this processing and the safeguards we implement. 197 The rights noted below are not absolute.
198 How to Access and Control Your Personal Information You can also make choices about the collection and use of your information by Bambu Lab. 198 Depending upon the applicable law, certain of your rights may be denied: (a) when denial of access is required or authorized by law; (b) when granting access would have a negative impact on another's privacy; (c) to protect our rights and properties; or (d) where the request is frivolous or vexatious, or for other reasons.
199 You can control your personal information that Bambu Lab has obtained, and exercise your information protection rights, by contacting Bambu Lab or using various tools we provide. 199 Your privacy rights may include the following: a) Right to Know/Access.
200 In some cases, your ability to access or control your personal information will be limited, as required or permitted by Applicable Law. 200 You may have the right to obtain a copy, or a list of categories of personal data that we hold about you, as well as other supplementary information, such as the purposes of processing, and the entities to whom we disclose your personal data. b) Right to Correct/Rectification.You may have the right to correct any of your personal data in our records and systems.
201 How you can access or control your personal information will also depend on which products you use. 201 You may request us to rectify, correct or update any of your information by us that is inaccurate.
202 For example, you can choose whether you wish to receive promotional emails and telephone calls from Bambu Lab. 202 In addition to the methods described below, you may be able to correct your information through your account settings. c) Right to Delete/Erasure.
203 Email Communication Preferences.If you receive promotional email from us and would like to opt out, you can do so by clicking on the “unsubscribe” link provided in such communications. 203 Under certain circumstances, you may have the right to request that we delete the personal data that we hold about you.
204 You may not opt out of service-related communications (e.g., transactional communications, changes or updates to features of the service, or technical and security notices). 204 This right is not absolute, and we may refuse such a request if there are compelling legitimate grounds for keeping your personal data, for legitimate purposes, or as required by law.
205 Push Notification Preferences. 205 In addition, in the event your deletion request is honored, we may retain a record of your deletion request as required under applicable law. d) Right to Portability.
206 You can stop receiving push notifications from us by changing your preferences in your device's notification settings menu or in the applicable service-specific application. 206 You may have the right to receive a copy of the personal data we have collected about you in a structured, commonly used and machine-readable format. e) Object to Automated Decision-Making.
207 Please note we do not have any control over your device's notifications settings and are not responsible if they do not function as intended. 207 Bambu Lab does not employ automated decision making as part of providing its products or services to you, where the decision would have a legal effect on you or produce a similarly significant effect. f) Right to Opt-Out Sale / Right to Opt-Out of Sharing for Targeted Advertising.
208 Direct Mailing Preferences. 208 You may have the right to opt out of: (i) the sale of your personal data; and (ii) the sharing of your personal data for targeted advertising or profiling, as defined under applicable law.
209 You can stop receiving promotional direct mail communications from us by contacting us at privacy@bambulab.com. 209 We use Tracking Technologies (as described in the "Cookies and Other Tracking Technologies" Section above) and may disclose certain personal data to advertising partners.
210 Please note that this opt-out does not affect any mailings that are controlled by third parties that may feature or mention our services. 210 Under certain state laws, this may be considered a "sale" or "sharing" of personal data. g) Right Against Discrimination.We do not discriminate against any customers who exercise any of their rights described in this Privacy Notice. h) Right to Appeal.In certain jurisdictions, you may have the right to appeal if we refuse to take action on your rights request.
211 Not all personal information processed by Bambu Lab can be accessed or controlled via the tools above. 211 Instructions on how to appeal will be provided to you upon such a denial, but in any event, such instructions will be substantially similar to those provided below for submitting requests. i) Right to Obtain Third-Party List.
212 If you want to access or control personal information processed by Bambu Lab that is not available via the tools above or directly through the Bambu Lab products you use, you can always contact Bambu Lab by sending an email to privacy@bambulab.com. 212 You may have the right to request a list of specific third parties to which we have disclosed personal data.
213 You can access and control your personal information that Bambu Lab has obtained by contacting Bambu Lab. 213 What Rights Apply To determine which rights you have, please refer to the table below that references the rights as described above.
214 For instance: If Bambu Lab obtained your consent to use your personal information, you can withdraw that consent at any time by following the instructions provided when your consent was requested or by contacting us as set forth in the Our Contact Information〔链接:https://bambulab.com/policies/privacy?region=us#node-10〕 section below. 214 To the extent the region you reside is not listed, please email us at privacy@bambulab.com.
215 Modifying or Deleting Your Personal Information. 215 Region Applicable Rights Alabama Residents (as of 5.1.27) (a)-(g); (i) Colorado, Nebraska, Tennessee, Texas, and Virginia Residents (a)-(h) Maryland Residents (a)-(i) Exercising Your Privacy Rights You may exercise your rights by emailing us at privacy@bambulab.com com with the subject line “Privacy Rights Request.” Before fulfilling your request, we are required by law to have you verify your identity.
216 You can request access to, erasure of, and updates to your personal information. 216 If we cannot verify your identity based on the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes.
217 If you have any questions about reviewing, modifying, or deleting your personal information, you can contact us directly at privacy@bambulab.com. 217 To protect your privacy, we must be able to verify your identity to confirm that the rights request came from you.
218 We may not be able to modify or delete your personal information in all circumstances. 218 We may contact you by phone or e-mail to verify your request before we can process your request to exercise certain privacy rights.
219 If you'd like to port your data elsewhere, you can contact Bambu Lab for assistance. 219 Depending on your request, we will ask for information such as your name, address, an e-mail address or a phone number you have used with us.
220 You can access and control your personal information that Bambu Lab has obtained, and exercise your data protection rights, using various tools we provide. 220 For certain requests, we may also ask you to provide details about your most recent purchases.
221 The tools most useful to you will depend on our interactions with you and your use of our products. 221 Where permitted by applicable law, you may use an authorized agent to submit a rights request on your behalf.
222 Here is a general list of tools we provide to help you control your personal information; specific products may provide additional controls. 222 If you use an authorized agent to submit requests on your behalf, we will require you to verify your identity with us, or have you confirm the authorized agent is authorized to act on your behalf.
223 Bambu account. + If you wish to access, edit, or remove the profile information in your Bambu account, change your password or close your account, you can do so by visiting the Profile Setting〔链接:https://bambulab.com/u/profile-setting〕 in Bambu Lab Websites. + If you wish to access, edit, or remove the account information(e.g. display name, username, region, Bio) in MakerWorld, you can do so by visiting the Account Information〔链接:https://makerworld.com/my/settings〕 in makerworld.com〔链接:https://makerworld.com〕 . 223 Opting-out of Tracking Technologies based Sales and Targeted Advertising You may exercise your right to opt out of sales and targeted advertising via Tracking Technologies at any time by clicking the "Your Privacy Choices" link in the website footer and following the directions in the pop-up interface regarding how to opt-out of sales and targeted advertising.
224 MakerWorld security and privacy dashboard. 224 Where required by applicable law, we will also honor browser-based opt-out preference signals such as the Global Privacy Control (GPC).
225 You can control some of the data MakerWorld processes (e.g. 225 Please note that your opt-out choice will only apply to your use of our Services through the current browser or device you are using and only so long as that browser's cookies are not erased.
226 Incognito Printing, Browsing History and Manage Account) by visiting the MakerWolrd security and privacy dashboard〔链接:https://makerworld.com/my/settings/security〕 in MakerWorld. 226 You will need to submit a separate opt-out of targeted advertising request on each device and browser you use to visit our Services to completely opt-out using this method.
227 From here, for example, you can view and clear the printing jobs and browsing history MakerWorld account. 227 Please note that you may still receive generalized ads after opting out.
228 Bambu Stores. 228 Notice of Financial Incentives We offer customers programs that provide certain perks, rewards, or special promotions, such as the newsletters, discounts, subscriptions, or other similar promotional campaigns (collectively, the "Programs").
229 You can access your account information and manage your address by visiting Bambu Store〔链接:https://store.bambulab.com〕 s and selecting Account Center. forum.bambulab.com〔链接:https://forum.bambulab.com〕 . 229 When you sign up for one of our Programs, we may ask you to provide your name, contact information (such as email address and/or telephone number).
230 You can download your data in forum.bambulab.com〔链接:https://forum.bambulab.com〕 by signing into your account, navigating to your preferences settings and clicking download your data. 230 Because our Programs involve the collection of personal data, some programs may be interpreted as a “financial incentive” program under California law or a “bona fide loyalty program” under Colorado law.
231 Meanwhile, if you wish to access, edit, or remove the profile information in forum.bambulab.com〔链接:https://forum.bambulab.com〕 , change your username and profile photo, add an alternate email or full name or delete your account, you can do so by visiting the preferences in forum.bambulab.com〔链接:https://forum.bambulab.com〕 . 231 The value to Bambu Lab of your personal data is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided to you as part of the Program.
232 Automatic Data Collection Preferences. 232 The benefits that we provide to members are reasonably related to the value of the member personal data that we collect.
233 Our websites and mobile applications may provide you the ability to adjust your preferences in relation to some of our “cookies”. 233 Under California law, the value of your personal data to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program, less the expense related to offering those products, services, and benefits to Program participants.
234 This control is for the specific website you are visiting for the specific device and browser you are using at that time, which means you will need to change your preferences on each device and browser you use to interact with the specific website you are visiting or where you clear your cookies on that device's browser. 234 You may withdraw from participating in a Program at any time by contacting us using the methods identified in the “Contact Us” section.
235 You may also be able to utilize third-party tools and features to further restrict our use of cookies or similar technologies. 235 Please visit the terms and conditions page of each Program to view full details, including how to join and the Terms and Conditions for each Program.
236 For example, (i) most browsers allow you to change browser settings to limit such technologies on websites, (ii) most email providers allow you to prevent the automatic downloading of images in emails that may contain such technologies, and (iii) many devices allow you to change your device settings to limit such technologies for device applications. 236 California Notice at Collection If you are a California resident, then this Notice at Collection applies to you in accordance with requirements under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively "CCPA").
237 Blocking such technologies through third-party tools and features may negatively impact your experience using our services, as some features and offerings may not work properly or at all. 237 Categories of Personal Information Collected, Disclosed and Categories of Recipient In the preceding 12 months, depending how you interact with our Services, the chart below describes the categories of personal information (as the CCPA defines that term) collected, the sources and purpose of such collection, and the parties to whom the information was disclosed for business purpose.
238 Depending on the third-party tool or feature you use, you may not be able to block all such technologies, or you may need to update your preferences on multiple devices or browsers. 238 Category Personal Information Collected Sources Purpose of Information Collection (see Section 4 for more information) Disclosure of Personal Information (see Section 4 for more information) Identifiers Name, email address, username, display name, postal address, phone number, account ID, device ID, IP address and similar identifier You, devices, partners, SSO providers, marketplaces, service providers, and partners -Provide and administer our Products and Services. -Communicate with you. -Improve and develop our Products and Services. -Personalize your experience. -Conduct marketing, advertising, and promotions. -Enhance AI technology. -Enforce compliance with our terms, agreements, and policies. -Ensure security of the Products and Services. -Comply with the law and enforce rights. -Facilitate corporate acquisitions, mergers, and transactions. -Bambu Lab corporate group. -Service providers and processors. -MakerWorld marketplace and related transaction participants. -Business partners, sponsors, and other third parties. -Analytics and interest-based advertising partners. -General Public. -Authorities, courts, regulators, and other third parties for legal or safety reasons. -Parties to corporate transactions.
239 We do not have any control over these third-party tools and features and are not responsible if they do not function as intended. 239 Personal information under California Civil Code section 1798.80 Name, address, email, phone number, account number, account login, driver’s license or ID number, credit/debit card number You, devices, partners, SSO providers, marketplaces, service providers, and partners -Provide and administer our Products and Services. -Communicate with you. -Improve and develop our Products and Services. -Personalize your experience. -Conduct marketing, advertising, and promotions. -Enhance AI technology. -Enforce compliance with our terms, agreements and policies. -Ensure security of the Products and Services. -Comply with the law and enforce rights. -Facilitate corporate acquisitions, mergers and transactions. -Bambu Lab corporate group. -Service providers and processors. -MakerWorld marketplace and related transaction participants. -Business partners, sponsors, and other third parties. -Analytics and interest-based advertising partners. -Authorities, courts, regulators, and other third parties for legal or safety reasons. -Parties to corporate transactions.
240 Third-Party Tracking and Online Advertising. 240 Commercial information Products purchased, order history, subscriptions, rewards, discounts, gift cards, refunds, redemptions, transaction records, payment and tax information for creators, sellers, producers, and other commercial partners, and marketplace activity.
241 We may permit third party ad networks, social media companies, and other third-party services to collect information about visitor browsing behavior through cookies, social plug-ins, or other tracking technologies. 241 You, stores, payment providers, marketplaces, logistics providers, and program participants. -Provide and administer our Products and Services. -Communicate with you. -Improve and develop our Products and Services. -Conduct marketing, advertising, and promotions. -Enforce compliance with our terms, agreements, and policies. -Ensure security of the Products and Services. -Comply with the law and enforce rights. -Facilitate corporate acquisitions, mergers, and transactions. -Bambu Lab corporate group. -Service providers and processors. -MakerWorld marketplace and related transaction participants. -Business partners, sponsors, and other third parties. -Analytics and interest-based advertising partners. -Authorities, courts, regulators, and other third parties for legal or safety reasons. -Parties to corporate transactions. -Others at your direction or with your consent.
242 We may also permit third-party online advertising networks to collect information about your use of our website over time so that they may play or display ads that may be relevant to your interests on our service as well as on other websites or services. 242 Internet or electronic network activity Browsing and search activity on our sites, app and software usage, search history, interactions with websites, apps, ads, and Services, e.g., model views, downloads, favorites, follows, print history, where available, connection events, diagnostic events, and crash reports.
243 Typically, the information is collected through a variety of automatic data collection technologies, including cookies, web beacons, pixels, embedded scripts, mobile SDKs, location-identifying technologies and logging technologies. 243 Devices, cookies, apps, printers, analytics providers, advertising partners, and your interactions with the Products and Services. -Provide and administer our Products and Services. -Communicate with you. -Improve and develop our Products and Services. -Personalize your experience. -Conduct marketing, advertising, and promotions. -Enforce compliance with our terms, agreements, and policies. -Ensure security of the Products and Services. -Comply with the law and enforce rights. -Bambu Lab corporate group. -Service providers and processors. -Business partners, sponsors, and other third parties. -Analytics and interest-based advertising partners. -General Public. -Authorities, courts, regulators, and other third parties for legal or safety reasons. -Parties to corporate transactions.
244 In addition to taking the steps set forth in the Automatic Data Collection Preferences section above, you may be able to further exercise control over the advertisements that you see by leveraging one or more targeted advertising opt-out programs. 244 Approximate geolocation Country, region, city, state, ZIP code, or approximate location inferred from IP address or network information Devices and network information -Provide and administer our Products and Services. -Personalize your experience. -Enhance AI technology. -Ensure security of the Products and Services. -Comply with the law and enforce rights. -Bambu Lab corporate group. -Service providers and processors. -Authorities, courts, regulators, and other third parties for legal or safety reasons. -Parties to corporate transactions. -Others at your direction or with your consent.
245 For example: + Device-Specific Opt-Out Programs. 245 Audio, electronic, visual, or similar information Support call recordings, photos, videos, time-lapse content, camera data if enabled, 3D model files, print profiles, 2D design files, project files, prompts, reference images, AI outputs, and support materials You, devices, support channels, and community features. -Provide and administer our Products and Services. -Communicate with you. -Improve and develop our Products and Services. -Personalize your experience. -Enhance AI technology. -Ensure security of the Products and Services. -Comply with the law and enforce rights. -Bambu Lab corporate group. -Service providers and processors. -MakerWorld marketplace and related transaction participants. -Business partners, sponsors, and other third parties. -Authorities, courts, regulators, and other third parties for legal or safety reasons.
246 Certain devices provide individuals the option to turn off targeted advertising for the entire device (such as Apple devices through their App Tracking Transparency framework or Android devices through their opt out of ads personalization feature). 246 Professional or employment-related information Company name, job title, business contact information, creator, producer, affiliate or program information You, business customers, program participants, and partners. -Provide and administer our Products and Services. -Communicate with you. -Conduct marketing, advertising, and promotions. -Facilitate corporate acquisitions, mergers, and transactions. -Bambu Lab corporate group. -Service providers and processors. -MakerWorld marketplace and related transaction participants. -Business partners, sponsors, and other third parties. -Parties to corporate transactions.
247 Please refer to your device manufacturer's user guides for additional information about implementing any available device-specific targeted advertising opt-outs. + Digital Advertising Alliance. 247 Inferences Preferences, interests, recommendations, content or product interests, and audience segments Your interactions, cookies, analytics, advertising partners, and service usage. -Improve and develop our Products and Services. -Personalize your experience. -Conduct marketing, advertising, and promotions. -Bambu Lab corporate group. -Service providers and processors. -Business partners, sponsors, and other third parties. -Analytics and interest-based advertising partners. -Authorities, courts, regulators, and other third parties for legal or safety reasons.
248 The Digital Advertising Alliance〔链接:https://digitaladvertisingalliance.org/〕 allows individuals to opt out of receiving online interest-based targeted advertisements from companies that participate in their program. 248 Sensitive personal information, where applicable Account credentials, payment-related tokens or identifiers, tax identifiers, contents of communications where treated as sensitive by law, or other sensitive data you choose to provide.
249 Please follow the instructions at https://optout.aboutads.info/?c=2&lang=EN for browser-based advertising and https://www.youradchoices.com/appchoices for app-based advertising to opt out of targeted advertising carried out by our third-party partners and other third parties that participate in the Digital Advertising Alliance's self-regulatory program. + Platform-Specific Opt-Out Programs. 249 You, service providers -Provide and administer our Products and Services. -Enforce compliance with our terms, agreements, and policies. -Ensure security of the Products and Services. -Comply with the law and enforce rights. -Bambu Lab corporate group. -Service providers and processors. -Authorities, courts, regulators, and other third parties for legal or safety reasons.
250 Certain third-party platforms provide individuals the option to turn off targeted advertising for the entire platform (such as certain social media platforms). 250 Sensitive Personal Information (as that term is defined under the CCPA): We may collect and process certain categories of sensitive personal information in limited circumstances where necessary to provide our Services, comply with legal obligations, protect against fraud and abuse, or otherwise as permitted by applicable law.
251 Please refer to your platform provider's user guides for additional information about implementing any available platform-specific targeted advertising opt-outs. 251 For example, for tax reporting, identity verification, and compliance purposes, we may collect government-issued identifiers, such as Social Security numbers, passport numbers, driver's license numbers, or state identification numbers from creators or other platform users.
252 Please note that when you opt out of receiving interest-based advertisements through one of these programs, this does not mean you will no longer see advertisements from us or on our services. 252 We may also process the contents of communications, such as emails, text messages, or chat messages, where such content is not intended for us as the recipient and is considered sensitive personal information under applicable law.
253 Instead, it means that the online ads you do see from relevant program participants should not be based on your interests. 253 We do not process any of your sensitive personal information to infer characteristics about you.
254 We are not responsible for the effectiveness of, or compliance with, any third parties' opt-out options or programs or the accuracy of their statements regarding their programs. 254 Privacy Rights.* You may be able to assert certain rights identified below with respect to your personal information.
255 In addition, program participants may still use automatic data collection technologies to collect information about your use of our services, including for analytics and fraud prevention as well as any other purpose permitted under the applicable advertising industry program. 255 Please note that your rights in relation to your personal information are not absolute.
256 Partner-Specific Preferences. 256 Access to your rights under the applicable law may be denied: (a) when denial of access is required or authorized by law; (b) when granting access would have a negative impact on another's privacy; (c) to protect our rights and properties; or (d) where the request is frivolous or vexatious, or for other reasons.
257 Certain of our third-party providers and partners offer additional ways that you may exercise control over your personal information, or automatically impose limitations on the way we can use personal information in connection with the services they provide: + Device-Specific / Platform-Specific Preferences. 257 Right to Know.You may have the right to obtain a copy, or a list of categories of the personal information that we hold about you, as well as other supplementary information, such as the purposes of processing, and the entities to whom we disclose your personal information.
258 The device or platform you use to interact with us (such as your mobile device or social media provider), may provide you additional choices regarding the personal information you choose to share with us. 258 Right to Correct.You may have the right to correct any of your personal information in our records and systems.
259 For example, many mobile devices allow you to change your device permissions to prevent our products and services from accessing certain types of information from your device (such as your contact lists or precise geolocation data), and many social media platforms allow you to change your platform permissions to prevent integrated products and services from accessing certain types of information connected with your profile. 259 You may request us to correct your personal information held by us that is inaccurate.
260 Please refer to your device or platform provider's user guides for additional information about implementing any available platform-specific targeted advertising opt-outs. + Google Analytics. 260 In addition to the methods described below, you can correct your personal information through your account settings.
261 Google Analytics allows us to better understand how our customers interact with our services. 261 Right to Delete.Under certain circumstance, you may have the right to request that we delete the personal information that we hold about you.
262 For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's website here: www.google.com/policies/privacy/partners/〔链接:https://www.google.com/policies/privacy/partners/〕 . 262 This right is not absolute.
263 You can learn about Google Analytics' currently available opt-outs, including the Google Analytics Browser Add-On here: https://tools.google.com/dlpage/gaoptout/ . 263 In addition, in the event your deletion request is honored, we may retain a record of your deletion request as required under applicable law.
264 We may also utilize certain forms of display advertising and other advanced features through Google Analytics. 264 Right to Portability.
265 These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to our services. 265 In certain circumstances, you may have the right to receive a copy of the personal information we have collected about you in a structured, commonly used and machine-readable format.
266 You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://myadcenter.google.com/?ref=help-center . 266 Right to Opt-Out of Automated Decision-making or Profiling.
267 Sharing Your Personal Information We may share your personal information that we have collected or generated through your use of the Bambu Lab Products and Services in the following ways: When you share your personal information Many of our services let you share personal information with other people, and you have control over how you share it. 267 You may have the right not to be subject to a decision which significantly impact your rights that is based solely on automated processing (where a decision is taken about you while using an electronic system without human involvement).
268 For example, the following personal information that your sharepublicly is available on the Bambu Lab Websites, Bambu Apps and MakerWorld (except to any user you have blocked): your profile name; your profile photo; content you post on the Bambu Lab Platformsand any associated titles, details, descriptions and images; who you are following on MakerWorld; who is following you on MakerWorld; your social media links on MakerWorld; the model you like and model you collect on MakerWorld; your public 3D models on MakerWorld. 268 No decision will be made by us about you solely on the basis of automated decision making which has a significant impact on you.
269 You can share certain personal information to third party platforms, like social media or messaging platforms. 269 Right Against Discrimination.
270 This includes: your profile information; any content you post on Bambu Lab Platformsand details about that content. 270 We do not discriminate against any customers who exercise any of their rights described above.
271 To ensure smooth user experience, Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 may contain links to third-party websites, products, and services. 271 If you are a California resident, you can assert your privacy rights by emailing us at privacy@bambulab.com with the subject line “Privacy Rights Request” and advising us which privacy rights you would like to exercise.
272 We do not have control over third-party websites, products, and services, but you can choose whether to access these links or share personal information on third party platforms. 272 To protect your privacy, we must be able to verify your identity to confirm that the rights request came from you.
273 Bambu Lab also has no control over the privacy or data protection policies of the third parties, as such third parties are not bound by this Notice. 273 We may contact you by phone or e-mail to verify your request before we can process your request to exercise certain privacy rights.
274 Before sharing or submitting personal information to third parties, please read and refer to their privacy or data protection policies. 274 Depending on your request, we will ask for information such as your name, address, an e-mail address or a phone number you have used with us.
275 When Bambu Lab shares your Personal Information From time to time, in order to provide Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 to you and to achieve the purposes as stated in the How We Use Your Personal Information〔链接:https://bambulab.com/policies/privacy?region=us#node-3〕 section, we may share your personal information to other Bambu Lab affiliated companies and other third-party service providers. 275 You may designate an authorized agent to submit a request on your behalf to access or delete your personal information.
276 This may include: Bambu Lab Affiliated Companies. 276 To do so, you must: (1) provide that authorized agent written and signed permission to submit such request; and (2) verify your own identity directly with us.
277 We may share your personal information to our affiliated companies or grant access to your personal information to them to provide Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 to you, or to fulfill our contractual and legal obligations. 277 Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.
278 For example, some of the systems through which we provide Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 are operated by our affiliated companies; some of our affiliated companies also provide supporting or maintenance services to our Products and Services. 278 Sell/Share of Personal Information.
279 Please see the name list of all the Bambu Lab affiliated companies here〔链接:https://bambulab.com/global-affiliates〕 . 279 We do not sell personal information or share personal information collected through cookies or similar tracking technologies on our Products and Services for cross-context behavioral advertising purposes without your consent.
280 Business partners. 280 With your consent, we and other third-party marketing and social media partners may use cookies, pixels, or other tracking technologies to collect information about your interaction with our Products and Services to deliver advertising to you on third-party websites and apps.
281 We may share your information with third parties that partner with us to help provide our services. 281 If you have consented to this, you can withdraw your consent at any time by clicking on "Your Privacy Choices" in the website footer and follow the directions in the pop-up interface regarding how to withdraw your consent.
282 For example, we engage Trustpilot to help collect your feedback on our product offerings; you can refer to the Trustpilot privacy notice here〔链接:https://legal.trustpilot.com/for-reviewers/end-user-privacy-terms〕 . 282 We do not sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age. *Retention of Personal Information *.
283 As another example, in the Bambu Lab Partner Programme, we permit the resellers (“Bambu Lab Partners”) to sell our products via their online channels or offline channels. + When you order our products through Bambu Lab Partners, the products are generally delivered by relevant Bambu Lab partner. 283 We will retain your personal information for the time period required or permitted by law or for the time reasonably necessary to achieve the purposes described in this Policy or any other notice provided at the time of collection.
284 To fulfill the transaction between you and Bambu Lab Partners, the Bambu Lab Partners will process your personal information as the data controller. 284 Retention is based on several factors, including legal requirements, statutes of limitation, and business needs. *Shine the Light *.
285 For more information on how the Bambu Lab Partners will process your personal information, please refer to these Bambu Lab Partners' own privacy policy. 285 The California Shine the Light law permits California residents that have an established business relationship with us to request certain information regarding our disclosure of certain types of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year.
286 You can usually find their privacy policy on their website homepage. 286 To make such as request, please contact us using the information below, and indicate in your message that you are a California resident making a “Shine the Light” inquiry.
287 Bambu Lab is not responsible for personal information processing activities conducted by Bambu Lab Partners mentioned above. + Nevertheless, when you purchase our products through Bambu Lab Partners' online or offline channels, Bambu Lab is still the data controller regarding processing some of your personal information, including without limitation the Account Information, Device Information, App information, or Usage Information for the purposes described in the How We Use Your Personal Information〔链接:https://bambulab.com/policies/privacy?region=us#node-3〕 section. + When you require Bambu Lab Partners to provide customer support service, we may share the personal information we collect from you to Bambu Lab Partners for the purpose of responding to your requests. 287 This request may be made no more than once per calendar year.
288 For such personal information, Bambu Lab, as the data controller, will ensure that Bambu Lab Partners will only process them as per Bambu Lab's instruction. 288 Do Not Track Signals.
289 Service Providers or Vendors. 289 Your browser may allow you to adjust your browser settings so that “do not track” requests are sent to the websites that you visit.
290 We engage service providers or vendors to manage or support certain aspects of our business operations or Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 on our behalf. 290 However, since uniform standards for “DNT” signals have not been adopted, we do not disable tracking technology that may be active on the Website in response to any “do not track” requests that we receive from your browser.
291 These service providers or vendors may be located in the US or other countries/regions, and they may provide services such as payment service, customer support, order fulfillment, product delivery, advertising and marketing activities, personalized services, technical services, data hosting, or customer satisfaction surveys. 291 B.
292 More information about our service providers or partners can be found here〔链接:https://bambulab.com/policies/service-providers-or-partners〕 . 292 European Economic Area, The United Kingdom, Switzerland This section only applies to individuals using or accessing our Service while located in the European Economic Area, the United Kingdom, and, Switzerland (collectively, the "European Countries") at the time of personal data collection.
293 Other Conditions as Required by Applicable Law We will share personal information outside of Bambu Lab as required by law or subpoena or if we have a good-faith belief that disclosure of the personal information is reasonably necessary to: Comply with any Applicable Law, regulation or legal process. 293 Pursuant to the European Union’s General Data Protection Regulation, the UK General Data Protection Regulation, the Switzerland's revised Federal Act on Data Protection (collectively, the “GDPR”).
294 Enforce applicable Terms of Service, including investigation of potential violations. 294 For the sake of clarity, references to personal data in this Privacy Notice has the same meaning as defined under the GDPR.
295 Detect, prevent, or otherwise address fraud, security, or technical issues. 295 We may ask you to identify which country you are located in when you use or access some of the Services, or we may rely on your IP address to identify which country you are located in.
296 Protect against harm to the rights, property or safety of Bambu Lab, our users, or the public. 296 When we rely on your IP address, we cannot apply the terms of this section to any individual that masks or otherwise hides their location information from us so as not to appear located in European Countries.
297 We may share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers, or rights holders. 297 If any terms in this section conflict with other terms contained in this Privacy Notice, the terms in this section shall apply to individuals in a European Country.
298 For example, we share personal information publicly to show trends about the general use of MakerWorld services. 298 Our Relationship to You.
299 We also allow specific partners to collect personal information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies. 299 See section 2 – Our Relationship with You You may contact our Data Protection Officer at privacy@bambulab.com.
300 Show trends When lots of people start searching for something on MakerWorld, it can provide useful personal information about particular trends at that time. 300 Legal Bases for Processing Your Personal Data We generally process your personal data when we need to fulfill a contractual obligation (such as fulfilling your orders and subscriptions for products and services you engaged us to provide), where we need to comply with our own legal obligations, where we have your explicit consent to do so, or to use your personal data for a reason related to our business (the GDPR refers to these reasons as “legitimate interest”).
301 MakerWorld Trends samples MakerWorld web searches to estimate the popularity of searches over a certain period of time and shares those results publicly in aggregated terms. 301 Below is a chart detailing the legal basis for processing your personal data in relation to the purposes identified in Section 4 and 5 of this Privacy Notice.
302 Your Rights Under U.S. 302 Section & Purpose of Processing Legal Bases for Processing Section 4(h) Ensure security of the Products and Services.
303 State Privacy Laws. 303 Section 4(i) Comply with the law and enforce rights.
304 Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to exercise additional rights granted by applicable law in relation to the personal information about your that we have collected. 304 Section 5(g) Authorities, courts, regulators, and other third parties for legal or safety reasons.
305 Please see the Additional U.S.-State Specific Disclosures〔链接:https://bambulab.com/policies/privacy#node-12〕 below for additional information regarding these rights and other information under the U.S. state privacy laws. 305 Based on our legal obligations.
306 Data Retention We keep your personal information only for the period necessary to provide you with Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 and for achieving Bambu Lab's legitimate and essential business purposes, such as making data-driven business decisions about new features and offerings, complying with our legal obligations, or resolving disputes. 306 Article 6(1) lit.(c) GDPR.
307 We apply retention periods across the following key categories: Data Retained until Request Us to Remove It. 307 Section 4(a) Provide and administer our Products and Services.
308 It's your right to request that we delete certain of your personal information. 308 Section 4(b) Communicate with you.
309 For example, we will retain your Surveys, Research, and Promotions Data until you withdraw consent or opt-out, and for up to 6 months thereafter to honor your preferences and comply with marketing regulations. 309 Section 4(g) Enforce compliance with our terms, agreements and policies.
310 Data that Expires after a Specific Period of Time. 310 Section 5(a) Bambu Lab corporate group.
311 We have set certain retention periods so that some data expires or will be deleted or deidentified after a specific period of time. 311 Section 5(b) Service providers and processors.
312 For example, we will retain your Financial information and Transaction Information for the duration required by financial regulations (typically 5-7 years) and as necessary for tax compliance, dispute resolution, and fraud prevention. 312 Section 5(c) MakerWorld marketplace and related transaction participants.
313 Data Retained until Your Account is Deleted. 313 Section 5(d) Business partners, sponsors, and other third parties.
314 Specifically, we will retain your Account Information and Credentials while your account is active and for up to 2 years after account closure to comply with legal obligations, resolve disputes, and prevent fraud. 314 Based on our contract with you or to take steps at your request prior to entering a contract.
315 For more info, please refer to What Happens After You Delete Your Bambu Lab & MakerWorld Account〔链接:https://bambulab.com/policies/account-deletion-details〕 . 315 Article 6(1) lit.(b) GDPR.
316 Data Retained for Extended Time Periods for Limited Purposes. 316 Section 4(c) Improve and develop our Products and Services.
317 Specifically, we will retain your Communications or Interactions Data for operational purposes including security, system improvement, and legal compliance, typically for 3 years unless longer retention is required by law. 317 Section 4(d) Personalize your experience.
318 Data Security We, use certain physical, organizational, and technical security measures that are designed to improve the integrity and security of personal information that we collect and maintain. 318 Section 4(f) Enhance AI technology.
319 We use cryptographic technologies to ensure the confidentiality of data transmission and storage, and implement reliable protection mechanisms to protect data from attacks. 319 Section 4(j) Facilitate corporate acquisitions, mergers and transactions.
320 We deploy access control mechanisms to prevent unauthorized to your personal information. 320 Section 5(f) General Public.
321 In addition, we limit the number of authorised personnel and implement hierarchical permission management based on service requirements and personnel levels. 321 Section 5(h) Parties to corporate transactions.
322 Access to personal information will be logged and reviewed by authorised personnel on a regular basis. (You can find more information about our security measures at https://wiki.bambulab.com/en/general/bbl-security ) .). 322 Based on our legitimate interest to operate our business and not overridden by your data protection interests or fundamental rights and freedom.
323 However, please be aware that no security measures are perfect or impenetrable and no system is ever completely secure, thus we cannot and do not guarantee the security of your personal information. 323 Article 6(1) lit.(f) GDPR.
324 It's your responsibility to only allow individuals to use your account where you're comfortable sharing your personal information with them. 324 Section 5(e) Analytics and interest-based advertising partners.
325 Anyone else's use of your Bambu Account may impact your personalized settings and be included in your data records. 325 Section 5(i) Others at your direction or with your consent.
326 To protect your user account and privacy, we encourage you to: use a strong password which you only use for your Bambu Account, and it is strongly recommended that you enable 2FA for added security; never share your password with anyone else; limit access to your own computer and browser; and log out each time you finish using the Bambu Lab Products and Services in a shared or public environment. 326 Based on your consent.
327 For any inquiries or concerns regarding security, please contact us via security@bambulab.com. 327 Article 6(1) lit.(a) GDPR.
328 Children Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 are not intended for children, which we consider to be an individual under the age of 13 or the equivalent age as specified by law in your jurisdiction. 328 Individual Rights.
329 We will not knowingly collect any personal information from children when providing Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 . 329 Your Privacy Rights We provide you with the rights described below when we process your personal data which you can exercise by emailing us at privacy@bambulab.com with the subject line "Privacy Rights Request" and advising us which privacy rights you would like to exercise.
330 If you are a child, please do not provide any of your personal information to us either directly or by other means. 330 We may limit your individual rights: (a) where denial of access is required or authorized by law; (b) when granting access would have a negative impact on another data subject’s privacy; (c) to protect our rights and properties; or (d) where the request is frivolous or unrealistic.
331 If we have collected personal information from a child, we will delete relevant personal information in a timely manner after we realize it. 331 Right to Access.
332 If you believe we might have collected personal information from a child, please contact us at privacy@bambulab.com to request that we remove the personal information from our systems. 332 You may have the right to obtain a copy of your personal data that we hold about you, as well as other supplementary information, such as the purposes of processing, the categories of personal data that we process, the entities to whom we disclose your personal data, etc.
333 Changes to this Notice We may update this Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 from time to time. 333 Right to Rectification.
334 When we update the Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 , we will update the “Last Updated” date at the top of the new Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 . 334 You may have the right to request us correct any of your personal data in our files.
335 If we make material changes to this Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 , we will notify individuals by email at their registered email address, prominently post the Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 on this website or our other platforms, or provide any other notice required by applicable law. 335 Right to Erasure.
336 We recommend that you review the Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 each time you visit the Platform to stay informed of our privacy practices. 336 Under certain circumstances, you may have the right to request erasure of your personal data that we hold about you.
337 Please also visit our website and read this Notice regularly to check any changes. 337 To note, this right is not absolute, and we may refuse your right to erasure if there are compelling legitimate grounds for keeping your information.
338 Our Contact Information Questions, comments and requests regarding this Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 should be addressed to: Contact us: privacy@bambulab.com. 338 Right to Restriction.
339 Mailing Address: + If you live in the United States, Bambulab USA Inc., Attn: Privacy Notice Inquiry, 8000 Centre Park Drive, ste 330, Austin, TX, 78754. 339 You have the right to request that we restrict our processing of your personal data in certain circumstances.
340 Final provisions If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request . ![TRUSTe〔链接:https://hostedseal.trustarc.com/privacy-seal/seal?rid=b2294c3c-7ca9-4082-becc-3f8fd2bf5b60〕 ](https://privacy.trustarc.com/privacy-seal/validation?rid=b2294c3c-7ca9-4082-becc-3f8fd2bf5b60) ADDITIONAL U.S. 340 For instance, this right is available if you contest the accuracy of the personal data, or if you objected to our processing.
341 STATE-SPECIFIC DISCLOSURES These disclosures supplement the information contained in our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 by providing additional information about our processing of personal information relating to residents of certain U.S. states (this “U.S. 341 Right to Object to Processing.
342 State Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us#node-12〕 ”). 342 You have the right to object to our processing of your personal data at any time and as permitted by applicable law if we process your personal data on the legal bases of consent or legitimate interests.
343 For a detailed description of how we collect, use, disclose, and otherwise process personal information, please read our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 . 343 However, we may continue to process your personal data if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.
344 Any capitalized terms or other terms not defined herein shall have the meaning given to them elsewhere in our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 or, if not defined herein or elsewhere in our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 , the applicable State Privacy Law. 344 Right to Portability.
345 The term “State Privacy Laws” means, as applicable, the U.S. state consumer privacy laws in Texas and California. 345 Under certain circumstances, you may have the right to receive personal data we hold about you in a structured, commonly used, and machine-readable format so that you can provide that personal data to another controller.
346 To the extent of any conflict between this U.S. 346 Right to Withdraw Consent.To the extent the processing of your personal data is based on your consent, you may withdraw your consent at any time.
347 State Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us#node-12〕 and the rest of our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 , this U.S. 347 Your withdrawal will not affect the lawfulness of our processing based on consent before your withdrawal.
348 State Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us#node-12〕 shall control only with respect to consumers and their personal information. 348 Right to Object to Automated Decision-Making.
349 Nevada Residents: If you are a resident of the state of Nevada in the United States, you have the right to opt out of the sale of your personal information. 349 We do not make any decisions based solely on algorithms or other automated processing that significantly affect you.
350 Although we do not currently “sell” personal information of Nevada residents as defined under Nevada law, you may submit a request to opt-out of the sale of your personal information by emailing privacy@bambulab.com. 350 Although we may use automated tools to assist with activities such as content moderation, fraud prevention, and transaction risk control, any decision that could meaningfully affect you (such as an account suspension) involves human review, and you may contest such measures through our appeal process, in which a human reviewer with authority to modify or overturn the outcome will re-examine the matter.
351 PERSONAL INFORMATION DISCLOSURES, SALES AND TARGETED ADVERTISING We disclose all of the categories of personal information we collect to the categories of recipients set forth in the Sharing Your Personal Information〔链接:https://bambulab.com/policies/privacy?region=us#node-5〕 section of our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 . 351 Right to Lodge a Complaint.
352 Specifically, we disclose the following to our advertising and marketing and analytics partners (e.g., advertisers and agencies, social media networks) for advertising and marketing purposes, including direct marketing: identifiers (such as your name, email address, and other online identifiers), commercial information (such as purchases at the Bambu Store), geolocation data (such as location information from your device or generated based on IP address), and internet or other network information (such as device information, logs, and analytic data). 352 You may have the right to lodge a complaint with your local data protection authority about our processing of your Personal data. + Contact details for data protection authorities in the European Economic Area are available here〔链接:https://www.gdprregister.eu/articles/dpa-gdpr/〕 . + Contact details for the United Kingdom’s ICO is available here〔链接:https://ico.org.uk/make-a-complaint〕 . + Contact details for the Switzerland is the Federal Data Protection and Information Commissioner (FDPIC) is available here〔链接:https://www.edoeb.admin.ch/en/reporting-portals〕 .
353 This disclosure of personal information may qualify as the “sale” of personal information or the processing of personal information for the purpose of displaying “targeted advertising” (as such terms “sale” and “targeted advertising” are defined under the State Privacy Laws). 353 International Data Transfers.
354 Please note we do not sell the personal information of individuals we know to be less than 16 years of age or share such information for targeted advertising purposes. 354 When Bambu Lab operates as a data controller (i.e., when we determine the manner, purposes and means of the processing of others’ personal data), it may collect from, transfer to, or process, or store your personal data in countries other than the country where you live.
355 SENSITIVE PERSONAL INFORMATION We collect the following elements of personal information that may be classified as “sensitive” under certain privacy laws: Email address and password of your Bambu Account (the password is stored in hashed form using industry-standard security measures). 355 When we transfer personal data from the EU, Switzerland, or the UK to another country, we will use a transfer mechanism that is recognized as providing adequate protection under applicable laws or regulations, such as the Standard Contractual Clauses.
356 We only use or disclose sensitive personal information where reasonably necessary and proportionate for the purposes of providing products and performing services you have requested, verifying and improving the products and services we provide, detecting security incidents, fraud, and other illegal actions, ensuring the physical safety of natural persons, performing services on behalf of the business, or short-term transient use.
357 We only collect and process sensitive personal information without the purpose of inferring characteristics about the relevant individual, and we do not sell sensitive personal information or process or otherwise share sensitive personal information for the purpose of targeted advertising.
358 DEIDENTIFIED INFORMATION We may at times receive, or process personal information to create, deidentified information that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household.
359 Where we maintain deidentified information, we will maintain and use the information in deidentified form and not attempt to reidentify the information except as required or permitted by law.
360 AUTOMATED DECISION-MAKING AND PROFILING We do not conduct automated processing of personal information for the purposes of evaluating, analyzing, or predicting an individual's personal aspects in furtherance of decisions that produce legal or similarly significant effects.
361 As a result, we do not provide a right to exercise control over such forms of automated decision-making and profiling.
362 YOUR ADDITIONAL U.S.
363 PRIVACY RIGHTS Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to exercise some or all of the following rights: Customer Right Detailed Description Right to Delete The right to have us delete personal information we maintain about you.
364 If you are a resident of the State of California under the age of 18, you may also request and obtain removal of user-generated content you have posted on our platform (though please note that such a request does not ensure complete or comprehensive removal of all user-generated content, particularly where user-generated content has been republished or reposted by another user or third party).
365 Right to Correction The right to correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information.
366 If you are a registered user of Bambu Lab, you may also correct your information in the profile settings〔链接:https://bambulab.com/u/profile-setting〕 of your Bambu Lab or MakerWorld account.
367 Right to Know The right to confirm whether we are processing personal information about you and, for residents of California and Oregon only, to obtain certain personalized details about the personal information we have collected about you, including: The categories of personal information collected;
368 The categories of sources of the personal information;
369 The purposes for which the personal information were collected;
370 The categories of personal information disclosed to third parties (if any), and the categories of recipients to whom this personal information were disclosed;
371 The categories of personal information shared for targeted advertising purposes (if any), and the categories of recipients to whom the personal information were disclosed for these purposes; and The categories of personal information sold (if any) and the categories of third parties to whom the personal information were sold.
372 Right to Access & Portability The right to obtain access to the personal information we have collected about you and, where required by law, the right to obtain a copy of the personal information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
373 Right to Opt Out of Targeting Advertising The right to direct us not to use or share personal information for certain targeted advertising purposes.
374 Right to Opt-Out of Sales The right to direct us not to sell personal information to third parties, including the right to opt-out of the disclosure of personal information to third parties for the third parties' direct marketing purposes under California's “Shine the Light” Law.
375 Depending on your state of residency, you may also have the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights.
376 SUBMITTING PRIVACY RIGHTS REQUESTS Please submit a request specifying the right you wish to exercise by: You may also delete and correct certain personal information by navigating to your profile settings in your Bambu or MakerWorld account or by visiting the preferences page at forum.bambulab.com〔链接:https://forum.bambulab.com〕 .
377 You may also access a copy of certain personal information we have collected about you by signing in to your account at forum.bambulab.com〔链接:https://forum.bambulab.com〕 , navigating to your preferences settings, and clicking “download your data”.
378 To exercise your right to opt-out as it relates to the use of cookies and related technologies that involve the sale of personal information or the use of personal information for targeted advertising purposes, please using the cookie preferences manager located at the bottom of the bambulab.com〔链接:https://bambulab.com/〕 homepage.
379 In addition, you may follow the other steps set forth in the Automatic Data Collection Preferences〔链接:https://bambulab.com/policies/privacy?region=us#node-4〕 and Third-Party Tracking and Online Advertising〔链接:https://bambulab.com/policies/privacy?region=us#node-4〕 sections of our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 to further exercise control over automatic data collection technologies.
380 Before processing your request to exercise certain rights (including the Right to Know, Access & Portability, Correction, and Deletion), we will need to verify your identity and confirm you are a resident of a state that offers the requested right(s).
381 In order to verify your identity, we will generally either require the successful authentication of your account, or the matching of sufficient information you provide us to the information we maintain about you in our systems.
382 As a result, we require requests submitted to us to include first and last name, email address, phone number, state of residency, and/or the date of your last transaction with us.
383 In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or where you are not a resident of one of the eligible states.
384 6.1 Submitting Authorized Agent Requests In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf through the designated methods set forth above where we can verify the authorized agent's authority to act on your behalf.
385 In order to verify the authorized agent's authority, we generally require evidence of either (i) a valid power of attorney or (ii) a signed letter containing your name and contact information, the name and contact information of the authorized agent, and a statement of authorization for the request.
386 Depending on the evidence provided and your state of residency, we may still need to separately reach out to you to confirm the authorized agent has permission to act on your behalf and to verify your identity in connection with the request.
387 6.2 Appealing Privacy Rights Decisions Depending on your state of residency, you may be able to appeal a decision we have made in connection with your privacy rights request.
388 All appeal requests should be submitted by replying to the communication resolving your original request.
389 ADDITIONAL CALIFORNIA-SPECIFIC DISCLOSURE The following disclosures only apply to residents of the State of California.
390 California Categories of Personal Information California law requires we provide disclosures to you about what personal information we collect with reference to the enumerated categories of personal information set forth within California law.
391 To address this obligation, we have identified the relevant enumerated California personal information category for the personal information described in the Personal Information We Collect〔链接:https://bambulab.com/policies/privacy?region=us#node-2〕 section of our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 below: Identifiers, such as name,alias, email address, username, password (stored in hashed form using industry-standard security measures) that users create upon registration for Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 , and postal address, telephone number, and other similar identifiers.
392 Customer records, such as payment card information (Note: For security, we never collect or store your full card number), Contact information and Account Information.
393 Protected classification characteristics, such as gender (when you voluntarily add it to your MakerWorld account profile).
394 Commercial information, such as products or services purchased, obtained, or considered, and interests.
395 Internet / network information, such as page views, clickthroughs, referral and exiting URLs, and IP address.
396 Geolocation data, such as precise and generalized location of your device.
397 Sensitive personal information, such as email address and password of your Bambu Account.
398 Inferences, such as predictions about your interests and preferences.
399 Notice of Financial Incentives We may offer various and different programs that provide certain benefits to eligible participants that qualify as financial incentives or loyalty programs under certain privacy laws.
400 For example, we may provide special points, offers or discounts to you as part of certain programs, promotional campaigns, subscriptions, or other offerings (each, a “Program”).
401 The amount and nature of your Program benefits will be determined by the extent of your participation in the relevant Program.
402 To obtain access to certain of these Programs, we may ask to collect or share your personal information, including name, contact information, account information, and financial information, and inferences drawn from the foregoing.
403 The third parties that may receive access to your personal information in connection with any Program are our program partners.
404 We have determined that the value of any of these Programs are reasonably related to the value of the personal information we would receive and otherwise process in connection with these Programs, based on our reasonable but sole determination.
405 We estimate the value of the personal information we would receive and otherwise process in connection with these Programs by considering the expense we would incur in collecting and processing the personal information, as well as the expenses related to facilitating the Program.
406 The terms of the applicable Program are provided at the time an eligible participant is offered an opportunity to participate.
407 Interested individuals can opt in to a Program by following the instructions presented at the time an offer is made.
408 Participating customers may withdraw from the Program at any time by unsubscribing from our emails (for email-based incentives) or by following the instructions provided in connection with each Program, or by emailing us at support@makerworld.com.
409 Upon withdrawal from the Program, certain personal information associated with the Programs may be retained for record keeping and other legally permissible purposes, and to facilitate the transactions you have requested from us.