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| 1 | 1 | Bambu Lab Privacy Notice Last updated: August 7, 2026 See prior versions of Privacy Notice〔链接:https://bambulab.com/policies/privacy-history?region=us&version=2026-02-14〕 Bambu Lab designs and manufactures cloud-connected desktop 3D printers, along with the filament, accessories, software, and online services that let users create, share, and print 3D models. | |
| 2 | Bambu Lab is a multinational company. | 2 | This Privacy Notice describes how Bambu Lab and/or its affiliates and subsidiaries ("Bambu Lab", "we", "us", or "our") collect, use, share, secure or otherwise process our customers’, and our business customers’ and their representatives’ personal data. |
| 3 | As such, the personal information may be collected, processed or accessed by us in countries or regions where you use our products or services, or other countries or regions where we or our affiliates, service providers or vendors, or business partners are located. | 3 | This Privacy Notice also describes the rights and choices you may have with respect to your personal data, and how to assert those rights. |
| 4 | We always aim to ensure that your personal information will be processed to the extent necessary and only for the necessary purposes in accordance with applicable U.S. privacy legislation and other applicable U.S. privacy laws (hereinafter referred to as “Applicable Law”). | 4 | By accessing, visiting, or using our Products and Services (as defined below), you confirm that you have read and understood the practices described in this Privacy Notice. |
| 5 | About this notice The Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 (“Notice”) applies when you purchase and/or use theBambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 . | 5 | If you are not comfortable with any part of this Privacy Notice, please immediately discontinue access or use of our Products and Services. |
| 6 | For the purpose of this Notice, above products and services are collectively referred to as “Bambu Lab Products and Services”. | 6 | Scope and Applicability This Privacy Notice applies to all personal data that is collected by Bambu Lab during any written, electronic, and oral communications online or offline, including personal data we collect from our customers and representatives of potential or current business customers who: interact with Bambu Lab website〔链接:https://bambulab.com/〕 and any related websites, pages, features, or content that link to this Privacy Notice (collectively, the "Sites"); visit or make a purchase from our online store at https://store.bambulab.com/ ("Stores"); use software or applications that we make available for use on or through computers and mobile devices (the "Apps") that link to this Privacy Notice, such as Bambu Studio, Bambu Handy, CyberBrick, Bambu Connect, and Bambu Suite; sign-up for, use, or interact with our MakerWorld Platform ("Platform"); register to use our products and services, attend our marketing events, or receive our marketing emails; interact with social media pages that we control ("Social Media Pages"); otherwise interact with us, such as contact us through the Support Center, or participate in official surveys ("Activities"); in any way engage with our products or services that link or refer to this Privacy Notice (collectively, including the Sites, Apps, Platform, Events, Social Media Pages, Activities, the "Services"). |
| 7 | From time to time, we may develop new or offer additional services or products. | 7 | This Privacy Notice also applies to our processing of the personal data about individuals acting in a business or professional capacity from an organization that has, or may have, a business relationship with us. |
| 8 | Such new products and services will also be subject to this Notice, unless otherwise stated when they are launched by us. | 8 | Supplemental Privacy Notices. |
| 9 | Personal Information We Collect Personal information refers to any type of personal information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding personal information that has been anonymised. | 9 | Some of our Products and Services may have separate or supplemental privacy notices that should be read together with this Privacy Notice. |
| 10 | We may collect your personal information when you use Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 or interact with us. | 10 | You can find these on our Supplemental Privacy Information page〔链接:https://bambulab.com/policies/privacy#node-16〕 . *Jurisdiction Specific Privacy Notices *. |
| 11 | Different types of information will be collected, depending on the service you use and your interactions with us. | 11 | This section contains additional disclosures that apply only to individuals in certain jurisdictions, where required by applicable law. |
| 12 | In some cases, you may choose not to provide certain data. | 12 | If you reside in one of the jurisdictions identified in our Jurisdiction Specific Privacy Notices〔链接:https://bambulab.com/policies/privacy#node-17〕 section, please review the applicable notice, which supplements and should be read together with the rest of this Privacy Notice. |
| 13 | However, this could prevent us from delivering the related products or services, or it may limit our ability to respond to or help with questions or concerns you may have. | 13 | Our Relationship with You Unless otherwise stated, the following Bambu Lab entities, for the purposes of data protection laws, act as "data controllers" of the personal data collected in connection with our Products and Services subject to this Privacy Notice: When you visit or use our Stores, your relationship is with the Bambu Lab entities listed in our Terms of Sales〔链接:https://bambulab.com/policies/page/store-tos〕 . |
| 14 | For the avoidance of doubt, when providing you with Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 , we may also collect your personal information for statistical purposes, such as website visits, and product sales volume, to understand how our products and services are used. | 14 | The relevant entity will be the data controller of your personal data. |
| 15 | The preceding statistics results do not constitute personal information, but anonymous information. | 15 | For example, if you are a resident in the EU, your relationship is with Bambulab GmbH, which is the controller with regard to your personal data collected by Bambu Lab when you visit or use our store in the EU. |
| 16 | The information we collect depends on the context of your interactions with Bambu Lab and the choices you make (including your privacy settings), the products and features you use, your location, and Applicable Law. | 16 | For residents of the EEA and UK, Bambulab GmbH is the data controller for the data processing relating to Bambu Lab connected 3D printer services. |
| 17 | The categories of Personal Information we may collect include: Personal Information that you create or provide to us: Account Information. | 17 | MakerWorld Singapore Ptd. |
| 18 | When you create a Bambu Lab & MakerWorld account (the “Bambu Account”), we collect your personal information that we need to create your account and that enables you to use the Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 . | 18 | Ltd. is the data controller for the data processing relating to MakerWorld platform. |
| 19 | This may include your email address, avatar, display name, username, User ID. | 19 | Our software and applications, such as Bambu Handy, Bambu Studio, CyberBrick, etc., may be developed or published by Shanghai Lunkuo Technology Co., Ltd. |
| 20 | Even if you aren't signed in to a Bambu Account, you might choose to provide us with personal information — such as your email address — so we can respond to your inquiries or send you important updates about our products and services. | 20 | Personal Data We Collect About You We collect personal data in the ways described below. |
| 21 | When you use the service of MakerWorld, you can choose to add other personal information to your account, such as gender, bio, and modify the default avatar, display name, username, region and your 3D printers. | 21 | The specific data we collect depends on the Products and Services you use, the settings you choose, and how you interact with us. |
| 22 | Please note that the personal information of gender, email, regions, and your 3D printers will not be publicly disclosed, only visible to you. | 22 | Information you provide to us: When you use or interact with our Products and Services, we may collect information that you provide directly to us, including when you create an account or profile, make a purchase, subscribe to a newsletter, upload or share content, join our marketing activities, participate in our surveys, contact us, or otherwise communicate with us. |
| 23 | Credentials. | 23 | This information may include account and profile details, contact information, shipping and billing details, payment and transaction information, creator verification, tax and payout information, support materials, diagnostic logs, user-generated content ("UGC"), chat messages, and other communications with us. |
| 24 | We collect passwords (when you create, log in to, or update the password of your Bambu Account), which are stored in hashed form using industry-standard security measures, authenticator key (a random string, when you actively enable two-factor authentication (2FA)), access token (when you register or log in to Bambu Lab's products and services using your existing Meta, Apple, or Google accounts) and Bambu Account Token (an authentication token used to verify your account access when authorization for the Bambu Farm Manager is granted or revoked by Bambu Lab). | 24 | UGC may include print model files and details, photos, videos, posts, comments, and other content or written materials you submit or otherwise make available through our services that may relating to you and/or other individual users. |
| 25 | Contact Information. | 25 | Information we collect automatically: When you access or use our websites, software, apps, devices, or services, we may automatically collect information about your device, network, and activity. |
| 26 | When you request products, services or information from us, participate in activities on our sites and applications, respond to surveys, or otherwise interact with us using one or more devices, we collect your personal information necessary for processing of your request. | 26 | This may include technical identifiers, device and browser details, app and firmware information, usage data, interactions with our platforms, and diagnostic or performance information from connected Bambu Lab devices. |
| 27 | For example, we may process your name, email address, mobile phone number, physical address, ZIP/postal code, and other contact information if necessary, in order to deliver physical goods which you have purchased or requested. | 27 | Where supported and enabled, printer camera features may capture images, videos, or time-lapse recordings. |
| 28 | When you're Bambu Lab's enterprise customers and interact with us on our sites, we may collect certain information, including your name, business email address, job role, company or organization name and related details, telephone number, region, country, and company size. | 28 | This visual data is processed locally on your device unless you enable cloud-based features, request support, or choose to upload or share the content. |
| 29 | Payment Information. | 29 | For Bambu Wiki, MakerWorld, and other community services, we may collect information about your activity, such as posts, comments, ratings, preferences, uploads, downloads, prints, collections, and your use of related features. |
| 30 | When you make a payment for our products or services, we will need to process your payment data. | 30 | We may infer your approximate location, such as country, city, state, and ZIP code based on your device and network information, such as SIM card region, IP address, and device system settings. |
| 31 | The exact personal data collected and used will vary depending on the payment method. | 31 | We do not collect precise GPS location unless separately disclosed for a specific service. |
| 32 | This may include your name, mobile phone number, bank details, payment method type (credit or debit); if you use a debit or credit card, the card type, expiration date, and certain digits of your card number (Note: For security, we never collect or store your full card number); details of your payment history or other payment related information. | 32 | We also use cookies and similar technologies to operate, secure, analyze, improve, and personalize our websites and services. |
| 33 | Transaction Information. | 33 | Information we receive from third-party sources: We may receive information about you from third-party sources and combine it with information we collect directly from you or through your use of our Products and Services. |
| 34 | When you purchase or request products or services from Bambu Store, we may entail the need to process your other personal information, i.e. | 34 | These third-party sources may include single sign-on and social login providers, marketplaces and retailers, payment and logistics partners, advertising and analytics partners, and publicly available sources. |
| 35 | Product details (in particular price, description, specifications, quantity, and images), Transaction details (in particular payment method, goods pick-up address, delivery method), as well as any information required for shipment tracking and paying for services provided by the service providers. | 35 | Depending on the source and your settings, this information may include contact details, profile information, order and shipping details, payment or delivery status, return records, advertising interactions, conversion events, or information used for security, fraud prevention, or verification purposes. |
| 36 | Messages. | 36 | We use this information, where permitted by law, to provide our Products and Services, process orders and deliveries, ensure safer experience, and improve analytics and advertising. |
| 37 | We collect the content of the messages you send and receive on MakerWorld, Bambu Forum and Bambu IM, along with the associated metadata (such as the time the message was sent, received, or read, as well as the participants in the communication). | 37 | How We Use Your Personal Data We may use personal data for the purposes described below. a) Provide and administer our Products and Services. |
| 38 | Personal Information that we collect when you use Bambu Lab Products and Services: When you use Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 , we will collect your device information and how you and your device interact with our products and services. | 38 | We use personal data to create and manage accounts, authenticate users, operate our websites, software, and apps, support connected printer services and features, deliver firmware or software updates, process orders and payments, arrange shipping, handle returns, and provide customer support. |
| 39 | Such information may include: Usage Information. | 39 | This also includes providing MakerWorld and other community, creator, and marketplace services for users, creators, buyers, sellers, backers, subscribers, and other participants. |
| 40 | When you use our products or services, we record the applications and features you utilize, as well as the actions you take within them. | 40 | For example, we may use personal data to enable profiles, posts, comments, uploads, downloads, model sharing, print-related activities, transactions, crowdfunding projects, creator rewards, payouts, tax or verification processes, and related service management and communications. |
| 41 | For example, we may record: + General Usage Data. | 41 | We may also use personal data to moderate content, handle reports or intellectual-property complaints, enforce our terms and community rules, prevent spam, fraud, or abuse, and protect the security and integrity of our services. |
| 42 | When you visit our sites or use our applications, we may collect usage, viewing, technical, or device data. | 42 | Where available, this may include AI or automated features, such as generative AI tools, AI-assisted features, recommendations, automated support, abuse detection, and content safety tools. |
| 43 | This may include your app information (such as the app version, software identifier, and app settings like region and language), browser or device type, device name, unique device identifier, IP address or cookies (To learn more, please read our Cookie Policy〔链接:https://bambulab.com/policies/cookie-policy〕 ). + MakerWorld Usage Data. | 43 | These uses are subject to your settings and choices, applicable product-specific notices, our terms and community rules, consent requirements, and safeguards designed to protect users and platform security. b) Communicate with you. |
| 44 | When you use MakerWorld, to provide you with the 2D/3D Model community services, we collect personal information about your activity on MakerWorld, including interaction data, including but not limited to posts, topics, replies, comments, reads, ratings, votes, likes, topic categories, tag preferences (e.g., sections created or followed by you) and collections, messages, report, copyright claim, feedback as well as interactions (such as uploading, downloading, deleting and printing). + Bambu Forum Interactions Data. | 44 | We may use personal data to send service-related messages, such as account notices, order confirmations, delivery updates, product notices, firmware or security alerts, warranty or repair updates, administrative messages, and notices about changes to our terms or policies. |
| 45 | When you use Bambu Forum, we collect personal information related to your interactions with us, including posts, comments, and likes. + MakerLab Projects Data. | 45 | We also use personal data to respond to your inquiries, complaints, feedback, support requests, and other communications with us. c) Improve and develop our Products and Services. |
| 46 | When you use projects provided by MakerLab, we will process your personal data, which is necessary in connection with such projects. | 46 | We may use personal data to understand how our products and services are used, diagnose bugs and crashes, evaluate feature performance, improve hardware and software reliability and current features, develop new features, create analytics, and improve business operations. |
| 47 | Depending on the type of project, this can be images/videos you provide, text input, project parameters and configuration information, models generated based on the foregoing content, as well as data concerning your viewing of projects provided by MakerLab and related data processing. | 47 | We may also review support interactions, feedback, tickets, emails, or call recordings for quality assurance, staff training, service improvement, and customer satisfaction purposes. |
| 48 | You retain control over the images/videos you provide and the content generated based on them, and may delete them at any time. | 48 | If you choose to participate in a preview, beta, testing, user experience improvement, research, or similar program, we may use related participation information, feedback, diagnostics, and usage data to administer the program and improve the relevant products, services, or features. |
| 49 | Surveys, Research, and Promotions Data. | 49 | Where applicable law requires consent for recordings or similar materials, we will obtain that consent before using them. d) Personalize your experience. |
| 50 | In connection with your participation in a survey, research, promotion, contest, marketing campaign, or event conducted or sponsored by us, we will process your personal information, which is necessary in connection with such events. | 50 | We may use personal data to remember settings and preferences, localize and recommend content or services, and tailor your experience based on your use of our Products and Services and your choices. e) Conduct marketing, advertising, and promotions. |
| 51 | Depending on the type of event, this can be your first and last name, contact details (such as email address) or any other information required to meet the participation criteria of the event concerned. | 51 | We may use personal data to send newsletters and promotional messages where permitted, administer contests, campaigns, and promotional activities, measure the effectiveness of our marketing, and show or measure relevant advertising on our services or third-party platforms. |
| 52 | If the event includes prizes or coupon, in order to deliver a prize or coupon to you, you may be obliged to add your physical address, and other information required to hand over the prize (such as bank account number or email address). | 52 | Where permitted, we may use information such as your interactions with our services, preferences, purchases, or general location to help determine which offers, content, or ads may be relevant to you, subject to your choices and applicable law. f) Enhance AI technology. |
| 53 | Printer Interactions Data. | 53 | When you interact with some service features, they may be powered by artificial intelligence and machine learning technologies (collectively, "AI technology"), such as generative AI assistants. |
| 54 | Information about the functionalities and features of your use of Bambu Lab printer, including personal information about your printer hardware and software, how our printers perform, as well as your settings. + Print Information. | 54 | You acknowledge that we may use your personal data and any user content, input, uploads, or feedback that you provide to us to analyze your interactions with us and develop, improve, and enhance machine learning models that power such AI technology. |
| 55 | When you have finished the slicing of 3D Model Files in Bambu Studio and started the print job through Bambu cloud, to print successfully and display the print information of 3D Model in each client, we may forward the configuration information, printing settings, model picture, plate thumbnails and G-code files (not including 3D mesh information) (hereinafter referred to as "Printing Files") in this print job to the 3D printer. | 55 | For example, we may use personalization and take into account the conversations you are having to improve our AI assistant responses. g) Enforce compliance with our terms, agreements, and policies. |
| 56 | When you turn-on the function of print history reprinting, we may store the following information in addition to storing the above Printing Files: started times, finished times, consumption of filaments and other information (hereinafter referred to as, "Other Printing Information") for each print job. | 56 | When you access or use our Products and Services, you are bound by our terms and community rules. |
| 57 | When you shut-off the function of print history reprinting, we will not store your Printing Files and/or Other Printing Information (collectively as the “Print Information”). | 57 | We may process your personal data when actively monitoring, investigating, preventing, and mitigating any alleged or actual prohibited, illicit or illegal activities with regard to our Products and Services. |
| 58 | The Print Information will be used by us in strict compliance with the purposes described in this section. | 58 | We may also process your personal data to investigate, prevent or mitigate violations of our internal terms, agreements, rules, or policies; enforce our agreements with third parties; recover payments due to us; and protect our and others' rights, privacy, safety, or property. h) Ensure security of the Products and Services. |
| 59 | If we need to use your Print Information for purposes other than those specified in this section, we will obtain your prior consent, except where the processing is necessary for providing customer support service and you have voluntarily uploaded the G-code and/or 3mf file to us. | 59 | We may use personal data to detect, prevent, investigate, and respond to unauthorized access, fraud, spam, abuse, security incidents, illegal activity, and other security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your personal data. i) Comply with the law and enforce rights. |
| 60 | For the Print Information we have collected, you can toggle on to the Incognito Printing functions by accessing [Bambu Handy → Settings → Privacy Settings], and withdraw your consent previously provided to us by submitting a request. | 60 | We use personal data to comply with tax, accounting, consumer protection, product safety, export control, sanctions, and other legal or regulatory obligations; respond to lawful requests from authorities; and establish, exercise, or defend legal claims. j) Facilitate corporate acquisitions, mergers and transactions. |
| 61 | You may choose to turn-on the function of “Incognito Printing” on Bambu Handy, we will then no longer store the relevant Print Information accordingly. (Learn more〔链接:https://bambulab.com/policies/printing-information-statement〕 ) + Printer Connectivity and Usage Data. | 61 | We may process any information regarding your account and your use of our Products and Services as is necessary in the context of corporate acquisitions, mergers, or other corporate transactions. |
| 62 | This may include device identification data (such as IP address, which may be used to determine the printer's country or region, printer serial number ("printer SN"), and printer name), the printer's hardware and firmware version and configuration data, regional and language settings. + Printer Camera Information. | 62 | How We Share Personal Data We may disclose personal data as described in this Privacy Notice, in any applicable product-specific notice, or when you direct us to do so or give your consent. |
| 63 | We may collect visual data from your printer's cameras and sensors with your explicit consent. | 63 | We may disclose personal data to the following categories of recipients. a) Bambu Lab corporate group. |
| 64 | This includes images and videos from the camera inside the printer, and the 3D point cloud data of placement location or curved surface shape of the materials used for 2D processing inside the printer chassis through the function of "Photo" or "Curve Surface Measure". | 64 | We may disclose personal data within the Bambu Lab corporate group to provide account services, operate global services, support customer service, maintain security, improve products, perform internal administration, and provide a consistent experience across Bambu Lab Products and Services. b) Service providers and processors. |
| 65 | This information will be used solely for the purposes so permitted, and will not be used for any other purposes or shared with any third parties without your separate consent. | 65 | We disclose personal data to vendors and service providers that perform services on our behalf. |
| 66 | And you can withdraw your consent at any time. | 66 | These may include providers of hosting, cloud infrastructure, data storage, payment processing support, order fulfillment, shipping and logistics, repairs and returns, customer support, communications, analytics, app distribution, security, fraud prevention, advertising and marketing support, surveys, reviews, and other operational services. |
| 67 | For the avoidance of doubt, we simply facilitate the transmitting channel services when you use the live view and/or remote video related functions through the built-in or added-on camera of our devices and we will not collect or store any copies of the camera pictures or videos. + Error Reports and Performance Data. | 67 | We require these parties to process personal data only for authorized purposes and to apply appropriate confidentiality and security measures. c) MakerWorld marketplace and related transaction participants. |
| 68 | When you actively participate in customer experience improvement program, we may collect information about the performance of your printer and any problems you experience, including error reports. | 68 | If you use MakerWorld marketplace or related transaction-based features, such as crowdfunding, commercial-license subscriptions, reward programs, seller tools, or fulfillment services, we may disclose information necessary to provide those features, complete transactions, fulfill orders, administer rewards or payouts, support participants, handle disputes, process tax or verification requirements, or comply with legal obligations. d) Business partners, sponsors, and other third parties. |
| 69 | These reports (sometimes called "crash dumps") may include details about the software or hardware that was running when the error occurred, and data about other hardware and firmware on your printer. | 69 | We may disclose your personal data to business partners, co-sponsors of promotions, and other third parties in order to provide you with Services that may interest you. |
| 70 | 3D Model Files. | 70 | For example, we may co-sponsor promotions, sweepstakes, or other events with a third party and may share your personal data in connection with these events. |
| 71 | This may include your 3D model files (in 3D mesh or cad file); model name, model description, model pictures, documentation files, license, participation in Exclusive Model Program (Yes/No) and visibility; model print settings (such as print configuration files, print configuration name, print configuration images and print configuration description) and/or other 3D model related information. | 71 | If you provide additional information to any of these third parties, such information provided to these third parties will be subject to each third party's privacy practices and policies. e) Analytics and interest-based advertising partners. |
| 72 | We will process the 3D Model Files only when you use the MakerWorld, solely for the purpose of provideing you with 3D Model community services. | 72 | We use third-party analytics, advertising, and marketing providers to collect information about your use of the Products and Services, see the overall patterns of usage, deliver advertisements to your social media account, optimize ad performance, and determine whether our advertising is effective. |
| 73 | 2D Model Files. | 73 | Where permitted by applicable law, we may share your personal data with marketing and advertising partners for targeted advertising purposes, such as matching custom audience or creating lookalike audience on social media or other marketing platforms, so that we can better understand which of our Services may be of interest to you, market our Products and Services to you, and to provide us information necessary to improve our Products and Services. |
| 74 | This may include the 2D model files(such as 2D pattern like svg file, picture name), processing settings(such as laser power parameters, processing speed, configuration files, configuration name and configuration description), multiple plates information, G-code data (not including 2D Pattern) of processing task and bitmap images when you use the function of "Print Then Cut". | 74 | To learn more about your choices and rights, please review the “Your Privacy Rights” section below. f) General Public. |
| 75 | We will process the 2D Model Files when you use the Bambu Suite and MakerWorld, solely for the purpose of providing you with printing services (Learn more*〔链接:https://bambulab.com/policies/2d-statement〕 ) and 2D Model community services. | 75 | Some Bambu Lab Products and Services allow you to make information public or visible to other users. |
| 76 | Communications or Interactions Data. | 76 | This includes your public profile, UGC, ratings, reviews, likes, follows, downloads, and other information you choose to publish or share, depending on your settings and the features used. |
| 77 | In your communication with us, we process personal information that is necessary to communicate with you, e.g., to provide automatic answers to questions you asked and to complete your request. | 77 | We may make reviews, message boards, blogs, and other such user-generated content facilities available to users. |
| 78 | Regarding your use of contact forms,〔链接:https://bambulab.com/my/support/general-inquiry?from=1〕 we process the contact details required to communicate with you (for example to answer your question) and to meet your request. | 78 | Any information disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal data. |
| 79 | These can include your country/region, printer SN (optional), nature and description of the issue, supporting photo or video (optional), and any associated assistant trouble shooting data. | 79 | We are not responsible for privacy practices of other users including website operators to whom personal data is disclosed. g) Authorities, courts, regulators, and other third parties for legal or safety reasons. |
| 80 | Fraud and Abuse Prevention Information. | 80 | We may disclose personal data where we believe disclosure is reasonably necessary to comply with applicable law, respond to lawful requests, enforce our terms, investigate violations, prevent fraud or security incidents, protect the rights, property, or safety of Bambu Lab, users, or the public, or establish, exercise, or defend legal claims. h) Parties to corporate transactions. |
| 81 | To enhance the safety and reliability of our services, we collect certain personal information. | 81 | If Bambu Lab is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, personal data may be disclosed or transferred as part of that transaction, subject to appropriate protections. i) Others at your direction or with your consent. |
| 82 | This personal information is used to verify your identity and to detect, prevent, and respond to fraud, abuse, security risks, and technical issues that may affect Bambu Lab, our users, or the broader public. | 82 | We disclose personal data when you direct us to do so, such as when you connect a third-party service, or otherwise consent to disclosure. |
| 83 | For example, when you see the content on makerworld.com〔链接:https://makerworld.com/en〕 that you believe violates your IP rights, and initiate a IP report to us, we collect your legal name, email address, phone number, physical address, electronic signature, proof of creative process and process information under the applicable intellectual property law to assess the request, and to ensure transparency, improve accountability and prevent abuse and fraud in these practices. | 83 | Some third parties process personal data as independent controllers rather than as our service providers. |
| 84 | We may receive personal information about you from third-party sources, including: We receive personal information about you from various third parties, including website activity data through tracking technologies, transaction information from retail partners, advertising interaction data, and account details when you use social login services to access our platform. | 84 | This includes payment providers, app stores, social platforms, single sign-on providers, advertising and analytics partners, marketplace or retail partners, and other third-party services you choose to use. |
| 85 | Here are some examples of personal information we receive about you: Single Sign-On: We may provide you the ability to log in to our services through certain third-party accounts you maintain. | 85 | Their processing of personal data is governed by their own privacy notices, terms, and practices. |
| 86 | For example, when you register for or log in to Bambu Lab Products and Services using your Meta, Apple, or Google accounts. | 86 | We encourage you to review those notices before using or connecting to third-party services. |
| 87 | When you use these single sign-on protocols to access our services, we do not receive your login credentials for the relevant third-party service. | 87 | Cookies and Other Similar Tracking Technologies We and our third-party partners and service providers (such as advertisers and analytics providers) may use cookies and similar digital tracking technologies (such as pixels, web beacons, and tags) (collectively, "Tracking Technologies") on our Products and Services to gather information when you interact with our Sites and Services. |
| 88 | Instead, we receive access tokens from the single sign-on protocol to help identify you in our system (such as by your username) and confirm you have successfully authenticated through the single sign-on protocol. | 88 | These Tracking Technologies help us operate our Products and Services, understand your usage, improve functionality, and, depending on your choices and where you live, deliver and measure advertising. |
| 89 | This information allows us to more easily provide you access to our products and services. | 89 | Tracking Technologies can be placed on our Products and Services by us or by third-party partners we engage for our purposes. |
| 90 | Business Partners. | 90 | Third-party cookies may also be deployed on our behalf on third-party websites (e.g. to measure the effectiveness of ads). |
| 91 | When you purchase our products from a third-party platform outside of the Bambu Store, the platform may share certain personal information about you (for example, your Transaction Information) with us, for the purposes of connecting you with us for the provision of products and services. | 91 | For more information on the types of Tracking Technologies used, how we use Tracking Technologies, and to learn how to manage your preferences regarding Tracking Technologies, please see our Cookie Notice〔链接:https://bambulab.com/policies/cookie-policy〕 . |
| 92 | The ads you see and how you interact with them. | 92 | Your Choices We offer you certain choices about how we communicate with you and if you are a registered user you can manage the information in relation to your account. |
| 93 | We will use Business Tools (e.g. | 93 | A. |
| 94 | Meta and Google) and other technologies to help us understand and measure how people are using our products and services and how well their ads are working. | 94 | Correct or Update Your Information As a registered user with our Sites, Stores, Apps, and Platforms, you can exercise some choices directly through the controls we make available in our Products and Services. |
| 95 | For example, we might put one of our Business Tools, the Meta Pixel, on the Bambu Lab Websites. | 95 | For example, you can delete your account through account settings provided on our website, edit your profile through the account profile settings. |
| 96 | These cookies identify browsers for businesses using our Meta Products for the purposes of providing advertising and site analytics services. | 96 | You may also be able to manage certain choices through your device or browser, such as permissions. |
| 97 | To learn more, please read our Cookie Policy〔链接:https://bambulab.com/policies/cookie-policy〕 . | 97 | The controls available to you may vary depending on the Products or Services you use, your device or browser, and your location. |
| 98 | Other relevant information from third-party service providers that help us deliver, improve, or secure our services, including publicly available sources or third party data providers. | 98 | B. |
| 99 | How We Use Your Personal Information We use the personal information we collect to provide you with better services, as well as for the other purposes detailed below. | 99 | Communication Preferences We offer you certain choices about how we communicate with you and what information we collect from you. |
| 100 | Here are the ways we use your personal information: Provide our Products and Services We use information to operate our products and provide you with rich, interactive experiences. | 100 | You can update your marketing preferences, limit the communications you receive from us, or submit a request by: Using the unsubscribe function in the email you receive from us; |
| 101 | Examples of how we use your personal information to deliver our services include: 1.1 Account Registration and Management We use your personal information to register and maintain your Bambu Account and enable you to use the Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 . | 101 | Logging into your account and modifying your communication preference; |
| 102 | To use some functionalities available on Bambu Lab, you are required to register in accordance with the TOU〔链接:https://bambulab.com/policies/terms〕 , unless a separate notice explicitly permits use without registration or logging in. | 102 | Contacting us as set forth under “Contact Us” below. |
| 103 | In some cases, we use your Credentials and user ID to help us authenticate you as the person who should have access to your Bambu Account. | 103 | Please note that we may still send you certain communications relating to your account or use of our Products and Services (such as administrative and service announcements, order confirmations, delivery updates, product notices, security alerts, support messages, or other communications about your use of our Products and Services), and these administrative or transactional account messages may be unaffected if you choose to opt-out from receiving our marketing communications. |
| 104 | For example, we offer 2FA to make sure that you're the only person who can access your Bambu account. | 104 | Data Security We use a variety of administrative, technical, organizational, and physical safeguards designed to protect personal data, taking into account the nature of the personal data, the processing involved, and the risks presented. |
| 105 | If you wish to activate 2FA for your Bambu Account, you can enable this feature through our website: Go to bambulab.com〔链接:https://bambulab.com〕 > sign in to your Bambu Account > profile setting > Tap Turn On 2FA. | 105 | These safeguards are intended to help protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. |
| 106 | When you use 2FA, we receive and use device name, Credentials, and User ID. | 106 | However, no security measure or system can be completely secure. |
| 107 | For example, when you use Bambu Farm Manager, we collect identification information required for application authorization (such as farm server identifiers, farm server names, and user identifiers) and authorization credentials (such as Bambu account tokens), as well as related data you submit when adding printers (e.g., printer serial numbers, farm server identifiers). | 107 | If you have reason to believe that your interaction with us is no longer secure, or that your Bambu Lab account or personal data may have been compromised, please contact us at security@bambulab.com. |
| 108 | 1.2 Handling of User's Transactions We collect your personal information when you purchase physical products, virtual products, or services from us to process, fulfil, and deliver your order and perform our contractual obligations, including providing support in connection with our products or services. | 108 | Data Retention We retain personal data for as long as necessary to provide our Products and Services, fulfill the purposes described in this Privacy Notice, comply with legal obligations, resolve disputes, enforce agreements, protect security, prevent fraud, and establish, exercise, or defend legal claims. |
| 109 | 1.2.1 Crowdfunding Programs a. | 109 | Retention periods vary depending on the type of personal data and how it is used. |
| 110 | Creators' Onboarding and Project Creation When creators (i.e., individuals or entities who run projects on Makerworld) participate in Crowdfunding Programs hosted by MakerWorld, they are required to provide onboarding information upon initial registration. | 110 | For example, we may retain account information while your account is active; transaction and payment records for tax, accounting, and legal purposes; support records for warranty, safety, or dispute handling; and certain security records for fraud prevention or security investigations. |
| 111 | This onboarding process includes submitting necessary details to establish a payment method via a third-party payment processor, such as Stripe. | 111 | Your Privacy Rights Privacy laws in certain jurisdictions provide individuals with specific rights regarding their personal information. |
| 112 | MakerWorld partners with Stripe to facilitate payment processing. | 112 | Depending on where you are located or reside, you may have certain privacy rights under applicable law. |
| 113 | All payment information submitted by creators is collected and processed by Stripe in accordance with their privacy practices (Please refer to Stripe's Privacy Policy〔链接:https://stripe.com/privacy〕 ). | 113 | To understand the privacy rights that may apply to you and how to exercise those rights, please review the Jurisdiction-Specific Privacy Notice for your country, state, or region below. |
| 114 | MakerWorld retains only stripe account ID. | 114 | The applicable jurisdiction-specific notice supplements this Privacy Notice and provides additional information about available rights and how to exercise them. |
| 115 | MakerWorld does not store payment card numbers, bank account details, or any other personal information that you provide to Stripe. | 115 | International Data Transfers Bambu Lab operates globally. |
| 116 | When creators initiate a new crowdfunding program on MakerWorld, they are required to provide detailed project information, including but not limited to: Project Name, Project Cover Image, Project Cover Video, Project Description, Fundraising Goal, Fundraising Period, Reward Tiers, Additional Rewards, Deferred Payment Settings, Project FAQ, and a Declaration regarding the use of AI tools. | 116 | Your personal data may be stored, accessed, or processed in countries or regions other than where you reside, including the EU, the United States, and other locations where Bambu Lab affiliates, service providers, or partners operate. |
| 117 | MakerWorld will conduct a review of the project content to ensure compliance with Applicable Laws and regulations, verify the accuracy and authenticity, and assess the accuracy of the AI Tool Usage Declaration. | 117 | We transfer personal data as necessary to provide our Products and Services, support global operations, provide customer support, maintain security, process transactions, and fulfill the purposes described in this Privacy Notice. |
| 118 | Upon approval of the project by MakerWorld, the project will be officially launched and made available on MakerWorld. b. | 118 | Wherever your personal data is processed, we take steps designed to protect it in accordance with this Privacy Notice and applicable law. |
| 119 | Backers' Pledge Process To complete the payment for your crowdfunding pledge order, MakerWorld collects certain order information, including your User ID, the crowdfunding program details, pledged rewards and add-ons, and the order ID. | 119 | For residents of the EEA and UK, your personal data may be transferred to, or accessed from, countries that have not been recognized as providing an adequate level of protection under applicable EU or UK data protection law. |
| 120 | MakerWorld partners with the third-party payment processor Stripe to facilitate payment processing. | 120 | Where this occurs, we rely on appropriate safeguards or transfer mechanisms, as applicable. |
| 121 | All payment information submitted by Backers (such as credit card number, expiration date (month/year), CVC, and country) is collected and processed directly by Stripe in accordance with their privacy practices (please refer to Stripe's Privacy Policy〔链接:https://stripe.com/privacy〕 ). | 121 | These may include: an adequacy decision adopted by the European Commission, or adequacy regulations adopted by the UK Secretary of State, as applicable; |
| 122 | MakerWorld only retains limited payment information returned by Stripe, including the Payment Token, the card network (such as Visa or MasterCard), the last four digits of your credit card or bank account (as applicable), the card expiration date, and the country. | 122 | Standard Contractual Clauses approved by the European Commission, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses, where applicable. |
| 123 | This personal information is retained solely for tax compliance, regulatory requirements, and security purposes. | 123 | You may request a copy of the relevant Standard Contractual Clauses or equivalent contractual terms by contacting us using instructions in the “Contact Us” section below; technical and organizational measures designed to protect the transferred personal data; or derogations for specific situations permitted by applicable data protection law, such as where the transfer is necessary to perform a contract with you, necessary to establish, exercise, or defend legal claims, or based on your explicit consent. |
| 124 | MakerWorld does not store full payment card numbers or complete bank account details. | 124 | Children's Data Bambu Lab Products and Services are not directed to children. |
| 125 | Backers may cancel their pledge orders at any time before the crowdfunding program ends. | 125 | For purposes of this Privacy Notice, “children” means individuals under 13 years of age, or the minimum age required in their jurisdiction if that age is older. |
| 126 | To process such cancellation requests, MakerWorld will collect the Backers' order ID. | 126 | We do not knowingly collect personal data from children without appropriate permission or consent where required by applicable law. |
| 127 | After the crowdfunding program ends, if a Creator initiates a refund request for a specific Backer, MakerWorld will collect the project ID, Backer's UID, and the refund amount, and will share the order ID and refund amount with the third-party payment processor to submit a refund instruction. | 127 | If we learn that we have collected personal data from a child without such permission or consent, we will take appropriate steps to delete it. |
| 128 | The payment processor will return the refund status to MakerWorld, and MakerWorld will notify both the Creator and the Backer of the refund details via email. | 128 | If you believe that a child has provided personal data to us without appropriate permission or consent, please contact us using the instructions in the “Contact us” section below. |
| 129 | 1.2.2 Commercial Membership a. | 129 | Changes To This Privacy Notice We may update this Privacy Notice from time to time to reflect changes in our practices, Products and Services, technologies, legal requirements, or other relevant developments. |
| 130 | Creator Payment Account Setup To facilitate Creators' receipt of Commercial Membership fees and other income (if appliable) after joining the Commercial Membership program, and to comply with legal, tax reporting, and financial regulatory requirements related to fund transfers, you are required to link a payment account upon enrollment in the program. | 130 | When we update this Privacy Notice, we will revise the “Last Updated” date. |
| 131 | This onboarding process includes submitting necessary details through third-party payment processors (e.g. | 131 | If an update materially affects how we process personal data, or if applicable law requires notice, we will provide notice in an appropriate way. |
| 132 | PayPal) to establish a payment method. | 132 | This may include notice by email, through our Products and Services, on our website, or by other means consistent with applicable law. |
| 133 | MakerWorld collaborates with PayPal to facilitate payment processing. | 133 | Contact Us If you have a privacy question or concern about this Privacy Notice, or if you would like to exercise the privacy rights or choices described in this Privacy Notice, you may contact us at privacy@bambulab.com. |
| 134 | All payment information submitted by Creators is collected and processed by PayPal in accordance with its privacy practices (please refer to PayPal's Privacy Policy〔链接:https://www.paypal.com/us/legalhub/paypal/privacy-full?country.x=US&locale.x=en_US〕 ). | 134 | For users in EEA or UK, our Data Protection Officer (DPO) can also be contacted at: Data Protection Officer Collegium Auditores GmbH Am Apfelbäumchen 4 53757 Sankt Augustin, Germany Email: privacy@bambulab.com You may also contact us by postal mail at the applicable address below: If you live in the United States: Bambulab USA Inc. |
| 135 | MakerWorld retains only the PayPal account (your email address), merchant ID, and limited payment information, including the last four digits of credit card or bank account numbers (if applicable), card expiration date, and country of issuance. | 135 | Attn: Privacy Notice Inquiry 8000 Centre Park Drive, Ste 330 Austin, TX 78754, United States If you live in the EEA: Bambulab GmbH Attn: Privacy Notice Inquiry 5th Floor, Hanauer Landstraße 291b 60314 Frankfurt am Main, Germany If you live in the UK: BAMBULAB UK LIMITED Attn: Privacy Notice Inquiry 73 Cornhill London EC3V 3QQ, United Kingdom For practices covered by our privacy certification program〔链接:https://privacy.trustarc.com/privacy-seal/validation?rid=b2294c3c-7ca9-4082-becc-3f8fd2bf5b60〕 , if you have an unresolved privacy or data-use concern that we have not addressed satisfactorily, you may contact our U.S.-based third-party dispute resolution provider, free of charge, at the TRUSTe feedback form〔链接:https://feedback-form.truste.com/watchdog/request〕 .  Supplemental Privacy Information Printing Task-Specific Supplemental Notice This supplemental notice explains how we process personal data when you send a printing task to your printer under either LAN-only mode or cloud-connected mode. |
| 136 | Such personal information is used solely for tax compliance, regulatory requirements, and security purposes. | 136 | It should be read together with our Privacy Notice. |
| 137 | MakerWorld does not store full credit card numbers or complete bank account details. b. | 137 | Personal data we process Depending on the connected printer features and settings you choose to use, we may collect and process printing task-related data, which may include printing history records, G-code files, and device operation logs. |
| 138 | User Payment Account Setup To successfully subscribe to Commercial Memberships and support your favorite Creators, you must link a payment account to enable payment of membership fees to the creators you follow. | 138 | When LAN Only Mode is enabled, the printer works within your local area network and communicates with the slicer for sending files and monitoring without requiring internet access. |
| 139 | When enrolling in the Commercial Membership program, you are required to submit necessary payment information through third-party payment processors (such as PayPal) to establish a secure and reliable payment channel. | 139 | In this mode, all the printing task-related data stays within your local area network. |
| 140 | MakerWorld partners with PayPal to ensure the security and smoothness of the payment process. | 140 | In all circumstances, the device operation logs are stored locally on your device by default. |
| 141 | The payment information you submit is protected and processed by PayPal in accordance with its privacy policy〔链接:https://www.paypal.com/us/legalhub/paypal/privacy-full?country.x=US&locale.x=en_US〕 . | 141 | Unless you proactively provide such logs to us, for instance, under the customer support scenario, we are unable to obtain, access, or process them. |
| 142 | MakerWorld retains only the PayPal account (i.e., the email address displayed in your user interface to indicate the payment account used), the PayPal token (used to facilitate recurring charges to creators during the subscription period), and limited payment information, including the last four digits of credit card or bank account numbers (if applicable), card expiration date, and country of issuance. | 142 | Purposes and legal basis of processing We use the above listed personal data for the purposes described below. |
| 143 | This personal information is used solely for tax compliance, regulatory requirements, and payment security purposes. | 143 | Where you use Bambu Lab cloud services for personal printing, we will collect and process printing task-related data to provide the cloud printing features you choose to use. |
| 144 | MakerWorld does not store full credit card numbers or complete bank account details. c. | 144 | Depending on your privacy settings on the printer, we may keep printing history records and G-code files on Bambu Lab cloud services, where enabled through the relevant settings in the Bambu Handy App. |
| 145 | User Subscription to Creators When you actively subscribe to a creator, in order to process your Commercial Membership transaction, we collect your PayPal token, the creator's merchant ID, and the transaction ID. | 145 | We will process your submitted log information for customer support, troubleshooting, and product improvement. |
| 146 | You may cancel your subscription to any creator at any time. | 146 | Legal bases, where applicable: performance of our contract with you, our legitimate interests. |
| 147 | 1.2.3 Tax Exemption Verification To process your orders and ensure compliance with applicable tax laws, we may collect and use certain personal data to verify your eligibility for tax exemptions. | 147 | Your rights and choices, including opt-out For highly private printing tasks, we recommend enabling LAN Only Mode on the printer. |
| 148 | This information may include, for example, tax identification number or VAT number, company name and registration details, and certain Contact Information. | 148 | This allows the printer to operate within your local area network and communicate with the slicer for sending files and monitoring without requiring internet access, so all printing task-related data stays within your local area network. |
| 149 | The data collected is used only to verify your eligibility for tax exemptions, ensure accurate billing and payment processing related to your transactions with us, and comply with applicable tax laws and regulatory requirements. | 149 | For more information, please see the Bambu Lab Wiki page on LAN Mode: https://wiki.bambulab.com/en/knowledge-sharing/enable-lan-mode . |
| 150 | This data will not be used for any other purposes or shared with any third parties without your separate consent. | 150 | When using Bambu Lab cloud services for personal printing, you may choose, through the relevant settings in the Bambu Handy App, whether to keep printing history records and G-code files on Bambu Lab cloud services. |
| 151 | 1.3 Provision of Our Websites, Products and Related Services When you visit and use our products and services, we process your personal information as necessary to provide our websites, products, and related services, such as applications, cloud services, and other functionalities or features We are committed to making the 2D/3D Model community at makerworld.com as superior and user-friendly as possible and to providing the 2D/3D Model community services, functionalities, and features originally designed or intended, such as uploading and downloading model data, rating and commenting models, likes and collect models, reporting content that violates the Terms of Use of makerworld.com〔链接:https://makerworld.com/en/user-agreement〕 , earn points rewards and redeem prizes with points. | 151 | For printing task-related data that you may be concerned about, including printing history records and G-code files, you may enable the appropriate Private Printing Mode. |
| 152 | To achieve this, we may process your personal information related to your visit and use of MakerWorld, including some of your Account Information, 3D Model Files, 2D Model Files, MakerWorld usage data, Fraud and Abuse Prevention Information, and other related information. | 152 | When you enable Private Printing Mode, your printing history records and G-code files will be removed from our cloud in 72 hours. |
| 153 | The specific information we process depends on the context of your interactions with MakerWorld, the products and features you use, and Applicable Law. | 153 | For more information, please see the Bambu Lab Wiki page on Print from Bambu Studio: https://wiki.bambulab.com/en/x1/manual/print-from-bambu-studio. |
| 154 | 1.4 Provision of Technical and Customer Support Services When you contact the Bambu Lab customer support team or use our contact tools (including the Bambu Lab contact form), we process your personal information as necessary to provide technical and customer support services. | 154 | MakerLab-Specific Supplemental Notice This supplemental notice explains how we process personal data in connection with features and services provided under MakerLab, which is a part of MakerWorld, and related activities to evaluate and improve our services. |
| 155 | This provision includes: • Responding to your support enquiries and providing requested assistance; • Troubleshooting and diagnosing product issues you report; and • Supporting the conclusion of sales contracts as part of platform transactions. | 155 | It should be read together with our Privacy Notice. |
| 156 | Product Improvement We use personal information to continually improve our products, including adding new features or capabilities. | 156 | Personal data we process Depending on the feature, we process the following information for the purposes described below: User-generated content ("UGC"): when you use MakerLab model generation features, we may process the content you submit and the content generated in response to your input. |
| 157 | For example, when you actively participate in customer experience improvement programs, we may process some of your printer connectivity and usage data, and error reports and performance data that are not strictly necessary for our core services, but help us improve your experience and provide additional features. | 157 | This may include text prompts, uploaded images, reference files, parameter selections, generated 2D images, generated 3D model files, and associated metadata. |
| 158 | You have the right to withdraw your consent at any time. | 158 | Purposes and legal basis of processing We may use the above listed personal data for the purposes described below. |
| 159 | Moreover, we may use some of your anonymized or pseudonymized error reports to improve printer security and system stability. | 159 | The legal bases described in this section apply only where required under applicable data protection laws, including for users in the European Economic Area and the United Kingdom. |
| 160 | We may also process some aggregated printer performance information to enhance printing recognition accuracy and reliability. | 160 | Provide and administer the MakerLab model generation service. |
| 161 | These activities are necessary for product improvement and overall business operations. | 161 | We use the data to process your requests, generate the requested print models, and deliver the output to you. |
| 162 | Provide Individualized or Personalized User Experience and Content We use personal information to provide individualised or personalised user experiences and content, such as recommendations that enhance your printing productivity and enjoyment. | 162 | We do not permanently store end-user input and output data for these features; relevant data is deleted within a specified timeframe after you finish using the feature. |
| 163 | For example, depending on your settings, we may also use mainly information about your activity on MakerWorld, including that relating to the usage of individual services or functionalities(e.g.,posts, topics, replies, comments, reads, ratings, votes, likes, topic categories, tag preferences (e.g., sections created or followed by you) and collections, messages, report, copyright claim, feedback as well as interactions (such as uploading, downloading, deleting and printing). | 163 | Where third-party AI models or tools are used to provide the service, we maintain cooperation and data processing arrangements with the relevant model providers. |
| 164 | This data helps us to show you personalized 2D/3D model based on your interests on MakerWorld. | 164 | Users should also comply with the applicable terms of service and privacy notices of those third-party providers. |
| 165 | For example, depending on your settings, we may also show you personalized 2D/3D model based on your interests on MakerWorld. | 165 | Legal bases, where applicable: contract. |
| 166 | You can control what information we use to show you personalized 2D/3D model by visiting your Preferences settings in MakerWorld (Go to makerworld.com〔链接:https://makerworld.com〕 > sign in to your Bambu Account > Tap your avatar > Settings〔链接:https://makerworld.com/my/settings〕 > Preferences). | 166 | Fault diagnosis, service optimization, and algorithm improvement. |
| 167 | Programs, Competitions, Promotional Campaigns From time to time, Bambu Lab runs competitions or promotional campaigns. | 167 | In specific cases, if we wish to use your input and/or output content for fault diagnosis, service optimization, or algorithm improvement, we may obtain your consent where required. |
| 168 | Such events may also consist of making content or services available in return for providing your personal information or giving your explicit consent to their processing. | 168 | Legal bases, where applicable: Legitimate interest and consent. |
| 169 | If you decide to take part in an event of that kind, your personal information (such as the necessary contact details) may be used by Bambu Lab to organize the competition in an efficient way, for example, to notify the winner. | 169 | Your rights and choices, including opt-out The privacy rights described in our Privacy Notice as well as our Jurisdiction-Specific Privacy Notices apply to this processing. |
| 170 | Contact details of users taking part in the events voluntarily are processed by Bambu Lab in compliance with the Applicable Law and for the purposes of such events. | 170 | In addition: Where we seek to use your input or output content for fault diagnosis, service optimization, or algorithm improvement, we will only do so with your prior consent. |
| 171 | If you take part in a program, competition, or promotional campaign, your personal information may be used by Bambu Lab. | 171 | You may decline or withdraw consent at any time, and such refusal will not affect your ability to use the MakerLab model generation features. |
| 172 | However, more specific rules for processing personal information may be set out in dedicated event terms and conditions. | 172 | You may at any time request to opt out of any optional processing of your personal data by contacting us using instructions in the "Contact Us" section of our Privacy Notice. |
| 173 | Marketing Activities We may use your personal information for marketing activities, including where you have consented to receive marketing communications or where we make content or services available to you in exchange for your agreement to receive promotional materials. displaying marketing content not customized to your preferences on the sites, applications or products (contextual advertising); | 173 | Customer Service Chatbot and Improvement Supplemental Notice This supplemental notice explains how we process personal data in connection with our customer service AI chatbot (the "Chatbot") and related activities to evaluate and improve our customer service. |
| 174 | displaying marketing content customized to your preferences, including customization of listing categories or individual offers on Bambu Lab settings or settings of third-party services based on your activity on Bambu Lab (behavioral advertising). | 174 | It should be read together with our Privacy Notice. |
| 175 | Your personal information, including personal information collected by means of cookies and other similar technologies, are then processed by Bambu Lab and third parties for marketing purposes. | 175 | Personal data we process Depending on the source, we process the following information for the purposes described below: Information you provide to us: We may process information that you provide directly to us when you use or interact with our Products and Services. |
| 176 | For more information, see Cookie Policy〔链接:https://bambulab.com/policies/cookie-policy〕 ; carrying out other activities related to the direct marketing of goods and services (sending of commercial information by electronic means or other marketing activities) through various electronic communication channels, including email and push messages. | 176 | This information may include customer support materials and correspondence, user-generated content ("UGC"), chat messages with the Chatbot, and other communications with us. |
| 177 | Analytical and Statistical Activities and Surveys We may process personal information collected through cookies and similar technologies for analytical and statistical purposes depends on the user's explicit consent to the storage of this personal information in the user's terminal device. | 177 | UGC may include posts and comments on Bambu Forum and other services, and other content or written materials you submit or otherwise make available through our services that may relating to you and/or other individual users. |
| 178 | For more information, see Cookie Policy〔链接:https://bambulab.com/policies/cookie-policy〕 . | 178 | Information we collect automatically: we may process information that we automatically collect about your device, network, and activity when you access or use our websites, software, apps, devices, or services. |
| 179 | We may conduct analytical and statistical activities and surveys, including creating aggregated or de-identified information that cannot reasonably be used to identify you (which information we may use for purposes outside the scope of this Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 ), and to better understand our user base and demographics. | 179 | This information may include technical and operational metadata generated through your use of these services, such as technical identifiers, device details, printing error information, interactions with customer support, the Chatbot and other services, diagnostic or performance information from connected Bambu Lab devices. |
| 180 | We may also contact you via email to invite you to review any products and services you received. | 180 | Purposes and legal basis of processing We use the above personal data for the purposes described below. |
| 181 | You can opt out of receiving review invitations at any time using the unsubscribe link in our email. | 181 | The legal bases described in this section apply only where required under applicable data protection laws, including for users in the European Economic Area and the United Kingdom. |
| 182 | If you choose to submit a review through our Trustpilot integration, we will share your name, email address, and reference number with Trustpilot A/S based on your consent when submitting the review. | 182 | Provide and administer our customer service and the Chatbot. |
| 183 | Your review, including your name and feedback, will be displayed publicly on both our website and Trustpilot's platform. | 183 | We use the data to create and maintain knowledge bases that support the Chatbot, and to enable the Chatbot to respond to users' questions and provide customer support. |
| 184 | By submitting a review, you consent to this public display and data sharing. | 184 | Legal bases, where applicable: contract and legitimate interests. |
| 185 | You can withdraw this consent by contacting Trustpilot directly to remove your review. | 185 | Improve and develop our customer service and the Chatbot. |
| 186 | For information about Trustpilot's data handling, see their Privacy Policy〔链接:https://legal.trustpilot.com/for-reviewers/end-user-privacy-terms〕 . | 186 | We use the data to analyze and understand how our customer service is used, assess the performance and quality of our customer service performance, evaluate customer satisfaction, improve the reliability and efficiency of our customer service and the Chatbot, and develop new features. |
| 187 | You can opt out of review invitations at any time. | 187 | Legal bases, where applicable: legitimate interests. |
| 188 | For published reviews, please note that we are unable to directly delete or modify them; you must contact Trustpilot directly for removal or modification. | 188 | We do not use the data to link this information to a specific device or user. |
| 189 | Protect Bambu Lab, our Users, and the Public We use personal information to help improve the safety and reliability of our services, including detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Bambu Lab, our users, or the public. | 189 | Your rights and choices, including opt-out The privacy rights described in our Privacy Notice, as well as our Jurisdiction-Specific Privacy Notices apply to this processing. |
| 190 | Intellectual Property Protection When you report content on makerworld.com〔链接:https://makerworld.com〕 that you believe violates your IP rights, we collect your legal name, email address, phone number, physical address, electronic signature, proof of creative process, and relevant information to assess your request under applicable intellectual property law. | 190 | In addition, you may at any time request to opt out of processing of your personal data for internal analysis and the improvement of our products and services, including the improvement of our customer service and the Chatbot. |
| 191 | This processing ensures transparency, improves accountability, and prevents abuse and fraud in IP reporting practices. | 191 | You may exercise this opt-out right by contacting us using instructions in the “Contact Us” section of our Privacy Notice. |
| 192 | Abuse Detection We use various technologies to process your personal information for safety purposes, including: • Analysing content to detect abuse such as illegal material. • Identify security risks and fraudulent behaviour. | 192 | Jurisdiction-Specific Notices A. |
| 193 | Enforcement Actions When we detect illegal content or other forms of abuse violating MakerWorld policies, we may disable your account or take other appropriate action. | 193 | UNITED STATES If you are a resident of the state of California in the United States, please see Section A-3 below instead. |
| 194 | In certain circumstances, we may report violations to appropriate authorities. | 194 | Your Privacy Rights Depending on applicable law where you are located or reside, and subject to the applicability of such law to Bambu Lab, you may be able to assert certain rights with respect to your personal data. |
| 195 | The legal basis for this processing is our legitimate interests. | 195 | If any of the rights listed below are not provided to you under the law that governs the processing of your personal data, we have absolute discretion in providing you with those rights. |
| 196 | Our legitimate interests include: • Protecting the safety and security of our platform and users. • Preventing fraud, abuse, and illegal activity. • Enforcing intellectual property rights and platform policies. • Maintaining public safety and legal compliance. | 196 | Please refer to the table below to determine the rights you have in your jurisdiction. |
| 197 | We have balanced these interests against your fundamental rights and freedoms and determined they do not override your privacy rights, considering the protective nature of this processing and the safeguards we implement. | 197 | The rights noted below are not absolute. |
| 198 | How to Access and Control Your Personal Information You can also make choices about the collection and use of your information by Bambu Lab. | 198 | Depending upon the applicable law, certain of your rights may be denied: (a) when denial of access is required or authorized by law; (b) when granting access would have a negative impact on another's privacy; (c) to protect our rights and properties; or (d) where the request is frivolous or vexatious, or for other reasons. |
| 199 | You can control your personal information that Bambu Lab has obtained, and exercise your information protection rights, by contacting Bambu Lab or using various tools we provide. | 199 | Your privacy rights may include the following: a) Right to Know/Access. |
| 200 | In some cases, your ability to access or control your personal information will be limited, as required or permitted by Applicable Law. | 200 | You may have the right to obtain a copy, or a list of categories of personal data that we hold about you, as well as other supplementary information, such as the purposes of processing, and the entities to whom we disclose your personal data. b) Right to Correct/Rectification.You may have the right to correct any of your personal data in our records and systems. |
| 201 | How you can access or control your personal information will also depend on which products you use. | 201 | You may request us to rectify, correct or update any of your information by us that is inaccurate. |
| 202 | For example, you can choose whether you wish to receive promotional emails and telephone calls from Bambu Lab. | 202 | In addition to the methods described below, you may be able to correct your information through your account settings. c) Right to Delete/Erasure. |
| 203 | Email Communication Preferences.If you receive promotional email from us and would like to opt out, you can do so by clicking on the “unsubscribe” link provided in such communications. | 203 | Under certain circumstances, you may have the right to request that we delete the personal data that we hold about you. |
| 204 | You may not opt out of service-related communications (e.g., transactional communications, changes or updates to features of the service, or technical and security notices). | 204 | This right is not absolute, and we may refuse such a request if there are compelling legitimate grounds for keeping your personal data, for legitimate purposes, or as required by law. |
| 205 | Push Notification Preferences. | 205 | In addition, in the event your deletion request is honored, we may retain a record of your deletion request as required under applicable law. d) Right to Portability. |
| 206 | You can stop receiving push notifications from us by changing your preferences in your device's notification settings menu or in the applicable service-specific application. | 206 | You may have the right to receive a copy of the personal data we have collected about you in a structured, commonly used and machine-readable format. e) Object to Automated Decision-Making. |
| 207 | Please note we do not have any control over your device's notifications settings and are not responsible if they do not function as intended. | 207 | Bambu Lab does not employ automated decision making as part of providing its products or services to you, where the decision would have a legal effect on you or produce a similarly significant effect. f) Right to Opt-Out Sale / Right to Opt-Out of Sharing for Targeted Advertising. |
| 208 | Direct Mailing Preferences. | 208 | You may have the right to opt out of: (i) the sale of your personal data; and (ii) the sharing of your personal data for targeted advertising or profiling, as defined under applicable law. |
| 209 | You can stop receiving promotional direct mail communications from us by contacting us at privacy@bambulab.com. | 209 | We use Tracking Technologies (as described in the "Cookies and Other Tracking Technologies" Section above) and may disclose certain personal data to advertising partners. |
| 210 | Please note that this opt-out does not affect any mailings that are controlled by third parties that may feature or mention our services. | 210 | Under certain state laws, this may be considered a "sale" or "sharing" of personal data. g) Right Against Discrimination.We do not discriminate against any customers who exercise any of their rights described in this Privacy Notice. h) Right to Appeal.In certain jurisdictions, you may have the right to appeal if we refuse to take action on your rights request. |
| 211 | Not all personal information processed by Bambu Lab can be accessed or controlled via the tools above. | 211 | Instructions on how to appeal will be provided to you upon such a denial, but in any event, such instructions will be substantially similar to those provided below for submitting requests. i) Right to Obtain Third-Party List. |
| 212 | If you want to access or control personal information processed by Bambu Lab that is not available via the tools above or directly through the Bambu Lab products you use, you can always contact Bambu Lab by sending an email to privacy@bambulab.com. | 212 | You may have the right to request a list of specific third parties to which we have disclosed personal data. |
| 213 | You can access and control your personal information that Bambu Lab has obtained by contacting Bambu Lab. | 213 | What Rights Apply To determine which rights you have, please refer to the table below that references the rights as described above. |
| 214 | For instance: If Bambu Lab obtained your consent to use your personal information, you can withdraw that consent at any time by following the instructions provided when your consent was requested or by contacting us as set forth in the Our Contact Information〔链接:https://bambulab.com/policies/privacy?region=us#node-10〕 section below. | 214 | To the extent the region you reside is not listed, please email us at privacy@bambulab.com. |
| 215 | Modifying or Deleting Your Personal Information. | 215 | Region Applicable Rights Alabama Residents (as of 5.1.27) (a)-(g); (i) Colorado, Nebraska, Tennessee, Texas, and Virginia Residents (a)-(h) Maryland Residents (a)-(i) Exercising Your Privacy Rights You may exercise your rights by emailing us at privacy@bambulab.com com with the subject line “Privacy Rights Request.” Before fulfilling your request, we are required by law to have you verify your identity. |
| 216 | You can request access to, erasure of, and updates to your personal information. | 216 | If we cannot verify your identity based on the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes. |
| 217 | If you have any questions about reviewing, modifying, or deleting your personal information, you can contact us directly at privacy@bambulab.com. | 217 | To protect your privacy, we must be able to verify your identity to confirm that the rights request came from you. |
| 218 | We may not be able to modify or delete your personal information in all circumstances. | 218 | We may contact you by phone or e-mail to verify your request before we can process your request to exercise certain privacy rights. |
| 219 | If you'd like to port your data elsewhere, you can contact Bambu Lab for assistance. | 219 | Depending on your request, we will ask for information such as your name, address, an e-mail address or a phone number you have used with us. |
| 220 | You can access and control your personal information that Bambu Lab has obtained, and exercise your data protection rights, using various tools we provide. | 220 | For certain requests, we may also ask you to provide details about your most recent purchases. |
| 221 | The tools most useful to you will depend on our interactions with you and your use of our products. | 221 | Where permitted by applicable law, you may use an authorized agent to submit a rights request on your behalf. |
| 222 | Here is a general list of tools we provide to help you control your personal information; specific products may provide additional controls. | 222 | If you use an authorized agent to submit requests on your behalf, we will require you to verify your identity with us, or have you confirm the authorized agent is authorized to act on your behalf. |
| 223 | Bambu account. + If you wish to access, edit, or remove the profile information in your Bambu account, change your password or close your account, you can do so by visiting the Profile Setting〔链接:https://bambulab.com/u/profile-setting〕 in Bambu Lab Websites. + If you wish to access, edit, or remove the account information(e.g. display name, username, region, Bio) in MakerWorld, you can do so by visiting the Account Information〔链接:https://makerworld.com/my/settings〕 in makerworld.com〔链接:https://makerworld.com〕 . | 223 | Opting-out of Tracking Technologies based Sales and Targeted Advertising You may exercise your right to opt out of sales and targeted advertising via Tracking Technologies at any time by clicking the "Your Privacy Choices" link in the website footer and following the directions in the pop-up interface regarding how to opt-out of sales and targeted advertising. |
| 224 | MakerWorld security and privacy dashboard. | 224 | Where required by applicable law, we will also honor browser-based opt-out preference signals such as the Global Privacy Control (GPC). |
| 225 | You can control some of the data MakerWorld processes (e.g. | 225 | Please note that your opt-out choice will only apply to your use of our Services through the current browser or device you are using and only so long as that browser's cookies are not erased. |
| 226 | Incognito Printing, Browsing History and Manage Account) by visiting the MakerWolrd security and privacy dashboard〔链接:https://makerworld.com/my/settings/security〕 in MakerWorld. | 226 | You will need to submit a separate opt-out of targeted advertising request on each device and browser you use to visit our Services to completely opt-out using this method. |
| 227 | From here, for example, you can view and clear the printing jobs and browsing history MakerWorld account. | 227 | Please note that you may still receive generalized ads after opting out. |
| 228 | Bambu Stores. | 228 | Notice of Financial Incentives We offer customers programs that provide certain perks, rewards, or special promotions, such as the newsletters, discounts, subscriptions, or other similar promotional campaigns (collectively, the "Programs"). |
| 229 | You can access your account information and manage your address by visiting Bambu Store〔链接:https://store.bambulab.com〕 s and selecting Account Center. forum.bambulab.com〔链接:https://forum.bambulab.com〕 . | 229 | When you sign up for one of our Programs, we may ask you to provide your name, contact information (such as email address and/or telephone number). |
| 230 | You can download your data in forum.bambulab.com〔链接:https://forum.bambulab.com〕 by signing into your account, navigating to your preferences settings and clicking download your data. | 230 | Because our Programs involve the collection of personal data, some programs may be interpreted as a “financial incentive” program under California law or a “bona fide loyalty program” under Colorado law. |
| 231 | Meanwhile, if you wish to access, edit, or remove the profile information in forum.bambulab.com〔链接:https://forum.bambulab.com〕 , change your username and profile photo, add an alternate email or full name or delete your account, you can do so by visiting the preferences in forum.bambulab.com〔链接:https://forum.bambulab.com〕 . | 231 | The value to Bambu Lab of your personal data is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided to you as part of the Program. |
| 232 | Automatic Data Collection Preferences. | 232 | The benefits that we provide to members are reasonably related to the value of the member personal data that we collect. |
| 233 | Our websites and mobile applications may provide you the ability to adjust your preferences in relation to some of our “cookies”. | 233 | Under California law, the value of your personal data to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program, less the expense related to offering those products, services, and benefits to Program participants. |
| 234 | This control is for the specific website you are visiting for the specific device and browser you are using at that time, which means you will need to change your preferences on each device and browser you use to interact with the specific website you are visiting or where you clear your cookies on that device's browser. | 234 | You may withdraw from participating in a Program at any time by contacting us using the methods identified in the “Contact Us” section. |
| 235 | You may also be able to utilize third-party tools and features to further restrict our use of cookies or similar technologies. | 235 | Please visit the terms and conditions page of each Program to view full details, including how to join and the Terms and Conditions for each Program. |
| 236 | For example, (i) most browsers allow you to change browser settings to limit such technologies on websites, (ii) most email providers allow you to prevent the automatic downloading of images in emails that may contain such technologies, and (iii) many devices allow you to change your device settings to limit such technologies for device applications. | 236 | California Notice at Collection If you are a California resident, then this Notice at Collection applies to you in accordance with requirements under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively "CCPA"). |
| 237 | Blocking such technologies through third-party tools and features may negatively impact your experience using our services, as some features and offerings may not work properly or at all. | 237 | Categories of Personal Information Collected, Disclosed and Categories of Recipient In the preceding 12 months, depending how you interact with our Services, the chart below describes the categories of personal information (as the CCPA defines that term) collected, the sources and purpose of such collection, and the parties to whom the information was disclosed for business purpose. |
| 238 | Depending on the third-party tool or feature you use, you may not be able to block all such technologies, or you may need to update your preferences on multiple devices or browsers. | 238 | Category Personal Information Collected Sources Purpose of Information Collection (see Section 4 for more information) Disclosure of Personal Information (see Section 4 for more information) Identifiers Name, email address, username, display name, postal address, phone number, account ID, device ID, IP address and similar identifier You, devices, partners, SSO providers, marketplaces, service providers, and partners -Provide and administer our Products and Services. -Communicate with you. -Improve and develop our Products and Services. -Personalize your experience. -Conduct marketing, advertising, and promotions. -Enhance AI technology. -Enforce compliance with our terms, agreements, and policies. -Ensure security of the Products and Services. -Comply with the law and enforce rights. -Facilitate corporate acquisitions, mergers, and transactions. -Bambu Lab corporate group. -Service providers and processors. -MakerWorld marketplace and related transaction participants. -Business partners, sponsors, and other third parties. -Analytics and interest-based advertising partners. -General Public. -Authorities, courts, regulators, and other third parties for legal or safety reasons. -Parties to corporate transactions. |
| 239 | We do not have any control over these third-party tools and features and are not responsible if they do not function as intended. | 239 | Personal information under California Civil Code section 1798.80 Name, address, email, phone number, account number, account login, driver’s license or ID number, credit/debit card number You, devices, partners, SSO providers, marketplaces, service providers, and partners -Provide and administer our Products and Services. -Communicate with you. -Improve and develop our Products and Services. -Personalize your experience. -Conduct marketing, advertising, and promotions. -Enhance AI technology. -Enforce compliance with our terms, agreements and policies. -Ensure security of the Products and Services. -Comply with the law and enforce rights. -Facilitate corporate acquisitions, mergers and transactions. -Bambu Lab corporate group. -Service providers and processors. -MakerWorld marketplace and related transaction participants. -Business partners, sponsors, and other third parties. -Analytics and interest-based advertising partners. -Authorities, courts, regulators, and other third parties for legal or safety reasons. -Parties to corporate transactions. |
| 240 | Third-Party Tracking and Online Advertising. | 240 | Commercial information Products purchased, order history, subscriptions, rewards, discounts, gift cards, refunds, redemptions, transaction records, payment and tax information for creators, sellers, producers, and other commercial partners, and marketplace activity. |
| 241 | We may permit third party ad networks, social media companies, and other third-party services to collect information about visitor browsing behavior through cookies, social plug-ins, or other tracking technologies. | 241 | You, stores, payment providers, marketplaces, logistics providers, and program participants. -Provide and administer our Products and Services. -Communicate with you. -Improve and develop our Products and Services. -Conduct marketing, advertising, and promotions. -Enforce compliance with our terms, agreements, and policies. -Ensure security of the Products and Services. -Comply with the law and enforce rights. -Facilitate corporate acquisitions, mergers, and transactions. -Bambu Lab corporate group. -Service providers and processors. -MakerWorld marketplace and related transaction participants. -Business partners, sponsors, and other third parties. -Analytics and interest-based advertising partners. -Authorities, courts, regulators, and other third parties for legal or safety reasons. -Parties to corporate transactions. -Others at your direction or with your consent. |
| 242 | We may also permit third-party online advertising networks to collect information about your use of our website over time so that they may play or display ads that may be relevant to your interests on our service as well as on other websites or services. | 242 | Internet or electronic network activity Browsing and search activity on our sites, app and software usage, search history, interactions with websites, apps, ads, and Services, e.g., model views, downloads, favorites, follows, print history, where available, connection events, diagnostic events, and crash reports. |
| 243 | Typically, the information is collected through a variety of automatic data collection technologies, including cookies, web beacons, pixels, embedded scripts, mobile SDKs, location-identifying technologies and logging technologies. | 243 | Devices, cookies, apps, printers, analytics providers, advertising partners, and your interactions with the Products and Services. -Provide and administer our Products and Services. -Communicate with you. -Improve and develop our Products and Services. -Personalize your experience. -Conduct marketing, advertising, and promotions. -Enforce compliance with our terms, agreements, and policies. -Ensure security of the Products and Services. -Comply with the law and enforce rights. -Bambu Lab corporate group. -Service providers and processors. -Business partners, sponsors, and other third parties. -Analytics and interest-based advertising partners. -General Public. -Authorities, courts, regulators, and other third parties for legal or safety reasons. -Parties to corporate transactions. |
| 244 | In addition to taking the steps set forth in the Automatic Data Collection Preferences section above, you may be able to further exercise control over the advertisements that you see by leveraging one or more targeted advertising opt-out programs. | 244 | Approximate geolocation Country, region, city, state, ZIP code, or approximate location inferred from IP address or network information Devices and network information -Provide and administer our Products and Services. -Personalize your experience. -Enhance AI technology. -Ensure security of the Products and Services. -Comply with the law and enforce rights. -Bambu Lab corporate group. -Service providers and processors. -Authorities, courts, regulators, and other third parties for legal or safety reasons. -Parties to corporate transactions. -Others at your direction or with your consent. |
| 245 | For example: + Device-Specific Opt-Out Programs. | 245 | Audio, electronic, visual, or similar information Support call recordings, photos, videos, time-lapse content, camera data if enabled, 3D model files, print profiles, 2D design files, project files, prompts, reference images, AI outputs, and support materials You, devices, support channels, and community features. -Provide and administer our Products and Services. -Communicate with you. -Improve and develop our Products and Services. -Personalize your experience. -Enhance AI technology. -Ensure security of the Products and Services. -Comply with the law and enforce rights. -Bambu Lab corporate group. -Service providers and processors. -MakerWorld marketplace and related transaction participants. -Business partners, sponsors, and other third parties. -Authorities, courts, regulators, and other third parties for legal or safety reasons. |
| 246 | Certain devices provide individuals the option to turn off targeted advertising for the entire device (such as Apple devices through their App Tracking Transparency framework or Android devices through their opt out of ads personalization feature). | 246 | Professional or employment-related information Company name, job title, business contact information, creator, producer, affiliate or program information You, business customers, program participants, and partners. -Provide and administer our Products and Services. -Communicate with you. -Conduct marketing, advertising, and promotions. -Facilitate corporate acquisitions, mergers, and transactions. -Bambu Lab corporate group. -Service providers and processors. -MakerWorld marketplace and related transaction participants. -Business partners, sponsors, and other third parties. -Parties to corporate transactions. |
| 247 | Please refer to your device manufacturer's user guides for additional information about implementing any available device-specific targeted advertising opt-outs. + Digital Advertising Alliance. | 247 | Inferences Preferences, interests, recommendations, content or product interests, and audience segments Your interactions, cookies, analytics, advertising partners, and service usage. -Improve and develop our Products and Services. -Personalize your experience. -Conduct marketing, advertising, and promotions. -Bambu Lab corporate group. -Service providers and processors. -Business partners, sponsors, and other third parties. -Analytics and interest-based advertising partners. -Authorities, courts, regulators, and other third parties for legal or safety reasons. |
| 248 | The Digital Advertising Alliance〔链接:https://digitaladvertisingalliance.org/〕 allows individuals to opt out of receiving online interest-based targeted advertisements from companies that participate in their program. | 248 | Sensitive personal information, where applicable Account credentials, payment-related tokens or identifiers, tax identifiers, contents of communications where treated as sensitive by law, or other sensitive data you choose to provide. |
| 249 | Please follow the instructions at https://optout.aboutads.info/?c=2&lang=EN for browser-based advertising and https://www.youradchoices.com/appchoices for app-based advertising to opt out of targeted advertising carried out by our third-party partners and other third parties that participate in the Digital Advertising Alliance's self-regulatory program. + Platform-Specific Opt-Out Programs. | 249 | You, service providers -Provide and administer our Products and Services. -Enforce compliance with our terms, agreements, and policies. -Ensure security of the Products and Services. -Comply with the law and enforce rights. -Bambu Lab corporate group. -Service providers and processors. -Authorities, courts, regulators, and other third parties for legal or safety reasons. |
| 250 | Certain third-party platforms provide individuals the option to turn off targeted advertising for the entire platform (such as certain social media platforms). | 250 | Sensitive Personal Information (as that term is defined under the CCPA): We may collect and process certain categories of sensitive personal information in limited circumstances where necessary to provide our Services, comply with legal obligations, protect against fraud and abuse, or otherwise as permitted by applicable law. |
| 251 | Please refer to your platform provider's user guides for additional information about implementing any available platform-specific targeted advertising opt-outs. | 251 | For example, for tax reporting, identity verification, and compliance purposes, we may collect government-issued identifiers, such as Social Security numbers, passport numbers, driver's license numbers, or state identification numbers from creators or other platform users. |
| 252 | Please note that when you opt out of receiving interest-based advertisements through one of these programs, this does not mean you will no longer see advertisements from us or on our services. | 252 | We may also process the contents of communications, such as emails, text messages, or chat messages, where such content is not intended for us as the recipient and is considered sensitive personal information under applicable law. |
| 253 | Instead, it means that the online ads you do see from relevant program participants should not be based on your interests. | 253 | We do not process any of your sensitive personal information to infer characteristics about you. |
| 254 | We are not responsible for the effectiveness of, or compliance with, any third parties' opt-out options or programs or the accuracy of their statements regarding their programs. | 254 | Privacy Rights.* You may be able to assert certain rights identified below with respect to your personal information. |
| 255 | In addition, program participants may still use automatic data collection technologies to collect information about your use of our services, including for analytics and fraud prevention as well as any other purpose permitted under the applicable advertising industry program. | 255 | Please note that your rights in relation to your personal information are not absolute. |
| 256 | Partner-Specific Preferences. | 256 | Access to your rights under the applicable law may be denied: (a) when denial of access is required or authorized by law; (b) when granting access would have a negative impact on another's privacy; (c) to protect our rights and properties; or (d) where the request is frivolous or vexatious, or for other reasons. |
| 257 | Certain of our third-party providers and partners offer additional ways that you may exercise control over your personal information, or automatically impose limitations on the way we can use personal information in connection with the services they provide: + Device-Specific / Platform-Specific Preferences. | 257 | Right to Know.You may have the right to obtain a copy, or a list of categories of the personal information that we hold about you, as well as other supplementary information, such as the purposes of processing, and the entities to whom we disclose your personal information. |
| 258 | The device or platform you use to interact with us (such as your mobile device or social media provider), may provide you additional choices regarding the personal information you choose to share with us. | 258 | Right to Correct.You may have the right to correct any of your personal information in our records and systems. |
| 259 | For example, many mobile devices allow you to change your device permissions to prevent our products and services from accessing certain types of information from your device (such as your contact lists or precise geolocation data), and many social media platforms allow you to change your platform permissions to prevent integrated products and services from accessing certain types of information connected with your profile. | 259 | You may request us to correct your personal information held by us that is inaccurate. |
| 260 | Please refer to your device or platform provider's user guides for additional information about implementing any available platform-specific targeted advertising opt-outs. + Google Analytics. | 260 | In addition to the methods described below, you can correct your personal information through your account settings. |
| 261 | Google Analytics allows us to better understand how our customers interact with our services. | 261 | Right to Delete.Under certain circumstance, you may have the right to request that we delete the personal information that we hold about you. |
| 262 | For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's website here: www.google.com/policies/privacy/partners/〔链接:https://www.google.com/policies/privacy/partners/〕 . | 262 | This right is not absolute. |
| 263 | You can learn about Google Analytics' currently available opt-outs, including the Google Analytics Browser Add-On here: https://tools.google.com/dlpage/gaoptout/ . | 263 | In addition, in the event your deletion request is honored, we may retain a record of your deletion request as required under applicable law. |
| 264 | We may also utilize certain forms of display advertising and other advanced features through Google Analytics. | 264 | Right to Portability. |
| 265 | These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to our services. | 265 | In certain circumstances, you may have the right to receive a copy of the personal information we have collected about you in a structured, commonly used and machine-readable format. |
| 266 | You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://myadcenter.google.com/?ref=help-center . | 266 | Right to Opt-Out of Automated Decision-making or Profiling. |
| 267 | Sharing Your Personal Information We may share your personal information that we have collected or generated through your use of the Bambu Lab Products and Services in the following ways: When you share your personal information Many of our services let you share personal information with other people, and you have control over how you share it. | 267 | You may have the right not to be subject to a decision which significantly impact your rights that is based solely on automated processing (where a decision is taken about you while using an electronic system without human involvement). |
| 268 | For example, the following personal information that your sharepublicly is available on the Bambu Lab Websites, Bambu Apps and MakerWorld (except to any user you have blocked): your profile name; your profile photo; content you post on the Bambu Lab Platformsand any associated titles, details, descriptions and images; who you are following on MakerWorld; who is following you on MakerWorld; your social media links on MakerWorld; the model you like and model you collect on MakerWorld; your public 3D models on MakerWorld. | 268 | No decision will be made by us about you solely on the basis of automated decision making which has a significant impact on you. |
| 269 | You can share certain personal information to third party platforms, like social media or messaging platforms. | 269 | Right Against Discrimination. |
| 270 | This includes: your profile information; any content you post on Bambu Lab Platformsand details about that content. | 270 | We do not discriminate against any customers who exercise any of their rights described above. |
| 271 | To ensure smooth user experience, Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 may contain links to third-party websites, products, and services. | 271 | If you are a California resident, you can assert your privacy rights by emailing us at privacy@bambulab.com with the subject line “Privacy Rights Request” and advising us which privacy rights you would like to exercise. |
| 272 | We do not have control over third-party websites, products, and services, but you can choose whether to access these links or share personal information on third party platforms. | 272 | To protect your privacy, we must be able to verify your identity to confirm that the rights request came from you. |
| 273 | Bambu Lab also has no control over the privacy or data protection policies of the third parties, as such third parties are not bound by this Notice. | 273 | We may contact you by phone or e-mail to verify your request before we can process your request to exercise certain privacy rights. |
| 274 | Before sharing or submitting personal information to third parties, please read and refer to their privacy or data protection policies. | 274 | Depending on your request, we will ask for information such as your name, address, an e-mail address or a phone number you have used with us. |
| 275 | When Bambu Lab shares your Personal Information From time to time, in order to provide Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 to you and to achieve the purposes as stated in the How We Use Your Personal Information〔链接:https://bambulab.com/policies/privacy?region=us#node-3〕 section, we may share your personal information to other Bambu Lab affiliated companies and other third-party service providers. | 275 | You may designate an authorized agent to submit a request on your behalf to access or delete your personal information. |
| 276 | This may include: Bambu Lab Affiliated Companies. | 276 | To do so, you must: (1) provide that authorized agent written and signed permission to submit such request; and (2) verify your own identity directly with us. |
| 277 | We may share your personal information to our affiliated companies or grant access to your personal information to them to provide Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 to you, or to fulfill our contractual and legal obligations. | 277 | Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf. |
| 278 | For example, some of the systems through which we provide Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 are operated by our affiliated companies; some of our affiliated companies also provide supporting or maintenance services to our Products and Services. | 278 | Sell/Share of Personal Information. |
| 279 | Please see the name list of all the Bambu Lab affiliated companies here〔链接:https://bambulab.com/global-affiliates〕 . | 279 | We do not sell personal information or share personal information collected through cookies or similar tracking technologies on our Products and Services for cross-context behavioral advertising purposes without your consent. |
| 280 | Business partners. | 280 | With your consent, we and other third-party marketing and social media partners may use cookies, pixels, or other tracking technologies to collect information about your interaction with our Products and Services to deliver advertising to you on third-party websites and apps. |
| 281 | We may share your information with third parties that partner with us to help provide our services. | 281 | If you have consented to this, you can withdraw your consent at any time by clicking on "Your Privacy Choices" in the website footer and follow the directions in the pop-up interface regarding how to withdraw your consent. |
| 282 | For example, we engage Trustpilot to help collect your feedback on our product offerings; you can refer to the Trustpilot privacy notice here〔链接:https://legal.trustpilot.com/for-reviewers/end-user-privacy-terms〕 . | 282 | We do not sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age. *Retention of Personal Information *. |
| 283 | As another example, in the Bambu Lab Partner Programme, we permit the resellers (“Bambu Lab Partners”) to sell our products via their online channels or offline channels. + When you order our products through Bambu Lab Partners, the products are generally delivered by relevant Bambu Lab partner. | 283 | We will retain your personal information for the time period required or permitted by law or for the time reasonably necessary to achieve the purposes described in this Policy or any other notice provided at the time of collection. |
| 284 | To fulfill the transaction between you and Bambu Lab Partners, the Bambu Lab Partners will process your personal information as the data controller. | 284 | Retention is based on several factors, including legal requirements, statutes of limitation, and business needs. *Shine the Light *. |
| 285 | For more information on how the Bambu Lab Partners will process your personal information, please refer to these Bambu Lab Partners' own privacy policy. | 285 | The California Shine the Light law permits California residents that have an established business relationship with us to request certain information regarding our disclosure of certain types of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. |
| 286 | You can usually find their privacy policy on their website homepage. | 286 | To make such as request, please contact us using the information below, and indicate in your message that you are a California resident making a “Shine the Light” inquiry. |
| 287 | Bambu Lab is not responsible for personal information processing activities conducted by Bambu Lab Partners mentioned above. + Nevertheless, when you purchase our products through Bambu Lab Partners' online or offline channels, Bambu Lab is still the data controller regarding processing some of your personal information, including without limitation the Account Information, Device Information, App information, or Usage Information for the purposes described in the How We Use Your Personal Information〔链接:https://bambulab.com/policies/privacy?region=us#node-3〕 section. + When you require Bambu Lab Partners to provide customer support service, we may share the personal information we collect from you to Bambu Lab Partners for the purpose of responding to your requests. | 287 | This request may be made no more than once per calendar year. |
| 288 | For such personal information, Bambu Lab, as the data controller, will ensure that Bambu Lab Partners will only process them as per Bambu Lab's instruction. | 288 | Do Not Track Signals. |
| 289 | Service Providers or Vendors. | 289 | Your browser may allow you to adjust your browser settings so that “do not track” requests are sent to the websites that you visit. |
| 290 | We engage service providers or vendors to manage or support certain aspects of our business operations or Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 on our behalf. | 290 | However, since uniform standards for “DNT” signals have not been adopted, we do not disable tracking technology that may be active on the Website in response to any “do not track” requests that we receive from your browser. |
| 291 | These service providers or vendors may be located in the US or other countries/regions, and they may provide services such as payment service, customer support, order fulfillment, product delivery, advertising and marketing activities, personalized services, technical services, data hosting, or customer satisfaction surveys. | 291 | B. |
| 292 | More information about our service providers or partners can be found here〔链接:https://bambulab.com/policies/service-providers-or-partners〕 . | 292 | European Economic Area, The United Kingdom, Switzerland This section only applies to individuals using or accessing our Service while located in the European Economic Area, the United Kingdom, and, Switzerland (collectively, the "European Countries") at the time of personal data collection. |
| 293 | Other Conditions as Required by Applicable Law We will share personal information outside of Bambu Lab as required by law or subpoena or if we have a good-faith belief that disclosure of the personal information is reasonably necessary to: Comply with any Applicable Law, regulation or legal process. | 293 | Pursuant to the European Union’s General Data Protection Regulation, the UK General Data Protection Regulation, the Switzerland's revised Federal Act on Data Protection (collectively, the “GDPR”). |
| 294 | Enforce applicable Terms of Service, including investigation of potential violations. | 294 | For the sake of clarity, references to personal data in this Privacy Notice has the same meaning as defined under the GDPR. |
| 295 | Detect, prevent, or otherwise address fraud, security, or technical issues. | 295 | We may ask you to identify which country you are located in when you use or access some of the Services, or we may rely on your IP address to identify which country you are located in. |
| 296 | Protect against harm to the rights, property or safety of Bambu Lab, our users, or the public. | 296 | When we rely on your IP address, we cannot apply the terms of this section to any individual that masks or otherwise hides their location information from us so as not to appear located in European Countries. |
| 297 | We may share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers, or rights holders. | 297 | If any terms in this section conflict with other terms contained in this Privacy Notice, the terms in this section shall apply to individuals in a European Country. |
| 298 | For example, we share personal information publicly to show trends about the general use of MakerWorld services. | 298 | Our Relationship to You. |
| 299 | We also allow specific partners to collect personal information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies. | 299 | See section 2 – Our Relationship with You You may contact our Data Protection Officer at privacy@bambulab.com. |
| 300 | Show trends When lots of people start searching for something on MakerWorld, it can provide useful personal information about particular trends at that time. | 300 | Legal Bases for Processing Your Personal Data We generally process your personal data when we need to fulfill a contractual obligation (such as fulfilling your orders and subscriptions for products and services you engaged us to provide), where we need to comply with our own legal obligations, where we have your explicit consent to do so, or to use your personal data for a reason related to our business (the GDPR refers to these reasons as “legitimate interest”). |
| 301 | MakerWorld Trends samples MakerWorld web searches to estimate the popularity of searches over a certain period of time and shares those results publicly in aggregated terms. | 301 | Below is a chart detailing the legal basis for processing your personal data in relation to the purposes identified in Section 4 and 5 of this Privacy Notice. |
| 302 | Your Rights Under U.S. | 302 | Section & Purpose of Processing Legal Bases for Processing Section 4(h) Ensure security of the Products and Services. |
| 303 | State Privacy Laws. | 303 | Section 4(i) Comply with the law and enforce rights. |
| 304 | Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to exercise additional rights granted by applicable law in relation to the personal information about your that we have collected. | 304 | Section 5(g) Authorities, courts, regulators, and other third parties for legal or safety reasons. |
| 305 | Please see the Additional U.S.-State Specific Disclosures〔链接:https://bambulab.com/policies/privacy#node-12〕 below for additional information regarding these rights and other information under the U.S. state privacy laws. | 305 | Based on our legal obligations. |
| 306 | Data Retention We keep your personal information only for the period necessary to provide you with Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 and for achieving Bambu Lab's legitimate and essential business purposes, such as making data-driven business decisions about new features and offerings, complying with our legal obligations, or resolving disputes. | 306 | Article 6(1) lit.(c) GDPR. |
| 307 | We apply retention periods across the following key categories: Data Retained until Request Us to Remove It. | 307 | Section 4(a) Provide and administer our Products and Services. |
| 308 | It's your right to request that we delete certain of your personal information. | 308 | Section 4(b) Communicate with you. |
| 309 | For example, we will retain your Surveys, Research, and Promotions Data until you withdraw consent or opt-out, and for up to 6 months thereafter to honor your preferences and comply with marketing regulations. | 309 | Section 4(g) Enforce compliance with our terms, agreements and policies. |
| 310 | Data that Expires after a Specific Period of Time. | 310 | Section 5(a) Bambu Lab corporate group. |
| 311 | We have set certain retention periods so that some data expires or will be deleted or deidentified after a specific period of time. | 311 | Section 5(b) Service providers and processors. |
| 312 | For example, we will retain your Financial information and Transaction Information for the duration required by financial regulations (typically 5-7 years) and as necessary for tax compliance, dispute resolution, and fraud prevention. | 312 | Section 5(c) MakerWorld marketplace and related transaction participants. |
| 313 | Data Retained until Your Account is Deleted. | 313 | Section 5(d) Business partners, sponsors, and other third parties. |
| 314 | Specifically, we will retain your Account Information and Credentials while your account is active and for up to 2 years after account closure to comply with legal obligations, resolve disputes, and prevent fraud. | 314 | Based on our contract with you or to take steps at your request prior to entering a contract. |
| 315 | For more info, please refer to What Happens After You Delete Your Bambu Lab & MakerWorld Account〔链接:https://bambulab.com/policies/account-deletion-details〕 . | 315 | Article 6(1) lit.(b) GDPR. |
| 316 | Data Retained for Extended Time Periods for Limited Purposes. | 316 | Section 4(c) Improve and develop our Products and Services. |
| 317 | Specifically, we will retain your Communications or Interactions Data for operational purposes including security, system improvement, and legal compliance, typically for 3 years unless longer retention is required by law. | 317 | Section 4(d) Personalize your experience. |
| 318 | Data Security We, use certain physical, organizational, and technical security measures that are designed to improve the integrity and security of personal information that we collect and maintain. | 318 | Section 4(f) Enhance AI technology. |
| 319 | We use cryptographic technologies to ensure the confidentiality of data transmission and storage, and implement reliable protection mechanisms to protect data from attacks. | 319 | Section 4(j) Facilitate corporate acquisitions, mergers and transactions. |
| 320 | We deploy access control mechanisms to prevent unauthorized to your personal information. | 320 | Section 5(f) General Public. |
| 321 | In addition, we limit the number of authorised personnel and implement hierarchical permission management based on service requirements and personnel levels. | 321 | Section 5(h) Parties to corporate transactions. |
| 322 | Access to personal information will be logged and reviewed by authorised personnel on a regular basis. (You can find more information about our security measures at https://wiki.bambulab.com/en/general/bbl-security ) .). | 322 | Based on our legitimate interest to operate our business and not overridden by your data protection interests or fundamental rights and freedom. |
| 323 | However, please be aware that no security measures are perfect or impenetrable and no system is ever completely secure, thus we cannot and do not guarantee the security of your personal information. | 323 | Article 6(1) lit.(f) GDPR. |
| 324 | It's your responsibility to only allow individuals to use your account where you're comfortable sharing your personal information with them. | 324 | Section 5(e) Analytics and interest-based advertising partners. |
| 325 | Anyone else's use of your Bambu Account may impact your personalized settings and be included in your data records. | 325 | Section 5(i) Others at your direction or with your consent. |
| 326 | To protect your user account and privacy, we encourage you to: use a strong password which you only use for your Bambu Account, and it is strongly recommended that you enable 2FA for added security; never share your password with anyone else; limit access to your own computer and browser; and log out each time you finish using the Bambu Lab Products and Services in a shared or public environment. | 326 | Based on your consent. |
| 327 | For any inquiries or concerns regarding security, please contact us via security@bambulab.com. | 327 | Article 6(1) lit.(a) GDPR. |
| 328 | Children Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 are not intended for children, which we consider to be an individual under the age of 13 or the equivalent age as specified by law in your jurisdiction. | 328 | Individual Rights. |
| 329 | We will not knowingly collect any personal information from children when providing Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 . | 329 | Your Privacy Rights We provide you with the rights described below when we process your personal data which you can exercise by emailing us at privacy@bambulab.com with the subject line "Privacy Rights Request" and advising us which privacy rights you would like to exercise. |
| 330 | If you are a child, please do not provide any of your personal information to us either directly or by other means. | 330 | We may limit your individual rights: (a) where denial of access is required or authorized by law; (b) when granting access would have a negative impact on another data subject’s privacy; (c) to protect our rights and properties; or (d) where the request is frivolous or unrealistic. |
| 331 | If we have collected personal information from a child, we will delete relevant personal information in a timely manner after we realize it. | 331 | Right to Access. |
| 332 | If you believe we might have collected personal information from a child, please contact us at privacy@bambulab.com to request that we remove the personal information from our systems. | 332 | You may have the right to obtain a copy of your personal data that we hold about you, as well as other supplementary information, such as the purposes of processing, the categories of personal data that we process, the entities to whom we disclose your personal data, etc. |
| 333 | Changes to this Notice We may update this Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 from time to time. | 333 | Right to Rectification. |
| 334 | When we update the Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 , we will update the “Last Updated” date at the top of the new Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 . | 334 | You may have the right to request us correct any of your personal data in our files. |
| 335 | If we make material changes to this Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 , we will notify individuals by email at their registered email address, prominently post the Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 on this website or our other platforms, or provide any other notice required by applicable law. | 335 | Right to Erasure. |
| 336 | We recommend that you review the Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 each time you visit the Platform to stay informed of our privacy practices. | 336 | Under certain circumstances, you may have the right to request erasure of your personal data that we hold about you. |
| 337 | Please also visit our website and read this Notice regularly to check any changes. | 337 | To note, this right is not absolute, and we may refuse your right to erasure if there are compelling legitimate grounds for keeping your information. |
| 338 | Our Contact Information Questions, comments and requests regarding this Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 should be addressed to: Contact us: privacy@bambulab.com. | 338 | Right to Restriction. |
| 339 | Mailing Address: + If you live in the United States, Bambulab USA Inc., Attn: Privacy Notice Inquiry, 8000 Centre Park Drive, ste 330, Austin, TX, 78754. | 339 | You have the right to request that we restrict our processing of your personal data in certain circumstances. |
| 340 | Final provisions If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request .  ADDITIONAL U.S. | 340 | For instance, this right is available if you contest the accuracy of the personal data, or if you objected to our processing. |
| 341 | STATE-SPECIFIC DISCLOSURES These disclosures supplement the information contained in our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 by providing additional information about our processing of personal information relating to residents of certain U.S. states (this “U.S. | 341 | Right to Object to Processing. |
| 342 | State Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us#node-12〕 ”). | 342 | You have the right to object to our processing of your personal data at any time and as permitted by applicable law if we process your personal data on the legal bases of consent or legitimate interests. |
| 343 | For a detailed description of how we collect, use, disclose, and otherwise process personal information, please read our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 . | 343 | However, we may continue to process your personal data if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law. |
| 344 | Any capitalized terms or other terms not defined herein shall have the meaning given to them elsewhere in our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 or, if not defined herein or elsewhere in our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 , the applicable State Privacy Law. | 344 | Right to Portability. |
| 345 | The term “State Privacy Laws” means, as applicable, the U.S. state consumer privacy laws in Texas and California. | 345 | Under certain circumstances, you may have the right to receive personal data we hold about you in a structured, commonly used, and machine-readable format so that you can provide that personal data to another controller. |
| 346 | To the extent of any conflict between this U.S. | 346 | Right to Withdraw Consent.To the extent the processing of your personal data is based on your consent, you may withdraw your consent at any time. |
| 347 | State Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us#node-12〕 and the rest of our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 , this U.S. | 347 | Your withdrawal will not affect the lawfulness of our processing based on consent before your withdrawal. |
| 348 | State Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us#node-12〕 shall control only with respect to consumers and their personal information. | 348 | Right to Object to Automated Decision-Making. |
| 349 | Nevada Residents: If you are a resident of the state of Nevada in the United States, you have the right to opt out of the sale of your personal information. | 349 | We do not make any decisions based solely on algorithms or other automated processing that significantly affect you. |
| 350 | Although we do not currently “sell” personal information of Nevada residents as defined under Nevada law, you may submit a request to opt-out of the sale of your personal information by emailing privacy@bambulab.com. | 350 | Although we may use automated tools to assist with activities such as content moderation, fraud prevention, and transaction risk control, any decision that could meaningfully affect you (such as an account suspension) involves human review, and you may contest such measures through our appeal process, in which a human reviewer with authority to modify or overturn the outcome will re-examine the matter. |
| 351 | PERSONAL INFORMATION DISCLOSURES, SALES AND TARGETED ADVERTISING We disclose all of the categories of personal information we collect to the categories of recipients set forth in the Sharing Your Personal Information〔链接:https://bambulab.com/policies/privacy?region=us#node-5〕 section of our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 . | 351 | Right to Lodge a Complaint. |
| 352 | Specifically, we disclose the following to our advertising and marketing and analytics partners (e.g., advertisers and agencies, social media networks) for advertising and marketing purposes, including direct marketing: identifiers (such as your name, email address, and other online identifiers), commercial information (such as purchases at the Bambu Store), geolocation data (such as location information from your device or generated based on IP address), and internet or other network information (such as device information, logs, and analytic data). | 352 | You may have the right to lodge a complaint with your local data protection authority about our processing of your Personal data. + Contact details for data protection authorities in the European Economic Area are available here〔链接:https://www.gdprregister.eu/articles/dpa-gdpr/〕 . + Contact details for the United Kingdom’s ICO is available here〔链接:https://ico.org.uk/make-a-complaint〕 . + Contact details for the Switzerland is the Federal Data Protection and Information Commissioner (FDPIC) is available here〔链接:https://www.edoeb.admin.ch/en/reporting-portals〕 . |
| 353 | This disclosure of personal information may qualify as the “sale” of personal information or the processing of personal information for the purpose of displaying “targeted advertising” (as such terms “sale” and “targeted advertising” are defined under the State Privacy Laws). | 353 | International Data Transfers. |
| 354 | Please note we do not sell the personal information of individuals we know to be less than 16 years of age or share such information for targeted advertising purposes. | 354 | When Bambu Lab operates as a data controller (i.e., when we determine the manner, purposes and means of the processing of others’ personal data), it may collect from, transfer to, or process, or store your personal data in countries other than the country where you live. |
| 355 | SENSITIVE PERSONAL INFORMATION We collect the following elements of personal information that may be classified as “sensitive” under certain privacy laws: Email address and password of your Bambu Account (the password is stored in hashed form using industry-standard security measures). | 355 | When we transfer personal data from the EU, Switzerland, or the UK to another country, we will use a transfer mechanism that is recognized as providing adequate protection under applicable laws or regulations, such as the Standard Contractual Clauses. |
| 356 | We only use or disclose sensitive personal information where reasonably necessary and proportionate for the purposes of providing products and performing services you have requested, verifying and improving the products and services we provide, detecting security incidents, fraud, and other illegal actions, ensuring the physical safety of natural persons, performing services on behalf of the business, or short-term transient use. | ||
| 357 | We only collect and process sensitive personal information without the purpose of inferring characteristics about the relevant individual, and we do not sell sensitive personal information or process or otherwise share sensitive personal information for the purpose of targeted advertising. | ||
| 358 | DEIDENTIFIED INFORMATION We may at times receive, or process personal information to create, deidentified information that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. | ||
| 359 | Where we maintain deidentified information, we will maintain and use the information in deidentified form and not attempt to reidentify the information except as required or permitted by law. | ||
| 360 | AUTOMATED DECISION-MAKING AND PROFILING We do not conduct automated processing of personal information for the purposes of evaluating, analyzing, or predicting an individual's personal aspects in furtherance of decisions that produce legal or similarly significant effects. | ||
| 361 | As a result, we do not provide a right to exercise control over such forms of automated decision-making and profiling. | ||
| 362 | YOUR ADDITIONAL U.S. | ||
| 363 | PRIVACY RIGHTS Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to exercise some or all of the following rights: Customer Right Detailed Description Right to Delete The right to have us delete personal information we maintain about you. | ||
| 364 | If you are a resident of the State of California under the age of 18, you may also request and obtain removal of user-generated content you have posted on our platform (though please note that such a request does not ensure complete or comprehensive removal of all user-generated content, particularly where user-generated content has been republished or reposted by another user or third party). | ||
| 365 | Right to Correction The right to correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information. | ||
| 366 | If you are a registered user of Bambu Lab, you may also correct your information in the profile settings〔链接:https://bambulab.com/u/profile-setting〕 of your Bambu Lab or MakerWorld account. | ||
| 367 | Right to Know The right to confirm whether we are processing personal information about you and, for residents of California and Oregon only, to obtain certain personalized details about the personal information we have collected about you, including: The categories of personal information collected; | ||
| 368 | The categories of sources of the personal information; | ||
| 369 | The purposes for which the personal information were collected; | ||
| 370 | The categories of personal information disclosed to third parties (if any), and the categories of recipients to whom this personal information were disclosed; | ||
| 371 | The categories of personal information shared for targeted advertising purposes (if any), and the categories of recipients to whom the personal information were disclosed for these purposes; and The categories of personal information sold (if any) and the categories of third parties to whom the personal information were sold. | ||
| 372 | Right to Access & Portability The right to obtain access to the personal information we have collected about you and, where required by law, the right to obtain a copy of the personal information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. | ||
| 373 | Right to Opt Out of Targeting Advertising The right to direct us not to use or share personal information for certain targeted advertising purposes. | ||
| 374 | Right to Opt-Out of Sales The right to direct us not to sell personal information to third parties, including the right to opt-out of the disclosure of personal information to third parties for the third parties' direct marketing purposes under California's “Shine the Light” Law. | ||
| 375 | Depending on your state of residency, you may also have the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights. | ||
| 376 | SUBMITTING PRIVACY RIGHTS REQUESTS Please submit a request specifying the right you wish to exercise by: You may also delete and correct certain personal information by navigating to your profile settings in your Bambu or MakerWorld account or by visiting the preferences page at forum.bambulab.com〔链接:https://forum.bambulab.com〕 . | ||
| 377 | You may also access a copy of certain personal information we have collected about you by signing in to your account at forum.bambulab.com〔链接:https://forum.bambulab.com〕 , navigating to your preferences settings, and clicking “download your data”. | ||
| 378 | To exercise your right to opt-out as it relates to the use of cookies and related technologies that involve the sale of personal information or the use of personal information for targeted advertising purposes, please using the cookie preferences manager located at the bottom of the bambulab.com〔链接:https://bambulab.com/〕 homepage. | ||
| 379 | In addition, you may follow the other steps set forth in the Automatic Data Collection Preferences〔链接:https://bambulab.com/policies/privacy?region=us#node-4〕 and Third-Party Tracking and Online Advertising〔链接:https://bambulab.com/policies/privacy?region=us#node-4〕 sections of our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 to further exercise control over automatic data collection technologies. | ||
| 380 | Before processing your request to exercise certain rights (including the Right to Know, Access & Portability, Correction, and Deletion), we will need to verify your identity and confirm you are a resident of a state that offers the requested right(s). | ||
| 381 | In order to verify your identity, we will generally either require the successful authentication of your account, or the matching of sufficient information you provide us to the information we maintain about you in our systems. | ||
| 382 | As a result, we require requests submitted to us to include first and last name, email address, phone number, state of residency, and/or the date of your last transaction with us. | ||
| 383 | In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or where you are not a resident of one of the eligible states. | ||
| 384 | 6.1 Submitting Authorized Agent Requests In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf through the designated methods set forth above where we can verify the authorized agent's authority to act on your behalf. | ||
| 385 | In order to verify the authorized agent's authority, we generally require evidence of either (i) a valid power of attorney or (ii) a signed letter containing your name and contact information, the name and contact information of the authorized agent, and a statement of authorization for the request. | ||
| 386 | Depending on the evidence provided and your state of residency, we may still need to separately reach out to you to confirm the authorized agent has permission to act on your behalf and to verify your identity in connection with the request. | ||
| 387 | 6.2 Appealing Privacy Rights Decisions Depending on your state of residency, you may be able to appeal a decision we have made in connection with your privacy rights request. | ||
| 388 | All appeal requests should be submitted by replying to the communication resolving your original request. | ||
| 389 | ADDITIONAL CALIFORNIA-SPECIFIC DISCLOSURE The following disclosures only apply to residents of the State of California. | ||
| 390 | California Categories of Personal Information California law requires we provide disclosures to you about what personal information we collect with reference to the enumerated categories of personal information set forth within California law. | ||
| 391 | To address this obligation, we have identified the relevant enumerated California personal information category for the personal information described in the Personal Information We Collect〔链接:https://bambulab.com/policies/privacy?region=us#node-2〕 section of our Privacy Notice〔链接:https://bambulab.com/policies/privacy?region=us〕 below: Identifiers, such as name,alias, email address, username, password (stored in hashed form using industry-standard security measures) that users create upon registration for Bambu Lab Products or Services〔链接:https://bambulab.com/policies/products-or-services〕 , and postal address, telephone number, and other similar identifiers. | ||
| 392 | Customer records, such as payment card information (Note: For security, we never collect or store your full card number), Contact information and Account Information. | ||
| 393 | Protected classification characteristics, such as gender (when you voluntarily add it to your MakerWorld account profile). | ||
| 394 | Commercial information, such as products or services purchased, obtained, or considered, and interests. | ||
| 395 | Internet / network information, such as page views, clickthroughs, referral and exiting URLs, and IP address. | ||
| 396 | Geolocation data, such as precise and generalized location of your device. | ||
| 397 | Sensitive personal information, such as email address and password of your Bambu Account. | ||
| 398 | Inferences, such as predictions about your interests and preferences. | ||
| 399 | Notice of Financial Incentives We may offer various and different programs that provide certain benefits to eligible participants that qualify as financial incentives or loyalty programs under certain privacy laws. | ||
| 400 | For example, we may provide special points, offers or discounts to you as part of certain programs, promotional campaigns, subscriptions, or other offerings (each, a “Program”). | ||
| 401 | The amount and nature of your Program benefits will be determined by the extent of your participation in the relevant Program. | ||
| 402 | To obtain access to certain of these Programs, we may ask to collect or share your personal information, including name, contact information, account information, and financial information, and inferences drawn from the foregoing. | ||
| 403 | The third parties that may receive access to your personal information in connection with any Program are our program partners. | ||
| 404 | We have determined that the value of any of these Programs are reasonably related to the value of the personal information we would receive and otherwise process in connection with these Programs, based on our reasonable but sole determination. | ||
| 405 | We estimate the value of the personal information we would receive and otherwise process in connection with these Programs by considering the expense we would incur in collecting and processing the personal information, as well as the expenses related to facilitating the Program. | ||
| 406 | The terms of the applicable Program are provided at the time an eligible participant is offered an opportunity to participate. | ||
| 407 | Interested individuals can opt in to a Program by following the instructions presented at the time an offer is made. | ||
| 408 | Participating customers may withdraw from the Program at any time by unsubscribing from our emails (for email-based incentives) or by following the instructions provided in connection with each Program, or by emailing us at support@makerworld.com. | ||
| 409 | Upon withdrawal from the Program, certain personal information associated with the Programs may be retained for record keeping and other legally permissible purposes, and to facilitate the transactions you have requested from us. | ||